Vital Processing Services announced it has installed the 5,000th merchant POS-partner PC system. Power of ease is exactly what this desktop payment system provides to its end-users, merchants who have the power to manage their payments business with tremendous flexibility because POS-partner is Windows-based.
POS-partner easily accommodates the unique industry requirements of merchants across the United States, and was designed with retailers, restaurateurs, hotels, direct marketers and billers in mind. Vital launched POS-partner in June of 1996, and the current software demand is approximately 500-600 merchant systems per month. Currently, Vital has a total of 139 financial institutions utilizing POS-partner, including U.S. Bancorp and Harris Bank.
Supporting credit and ATM cards, POS-partner is tailored for mid-sized to higher-end merchants. This software system operates on a personal computer, as a stand-alone authorization and settlement unit, in a local area network (LAN) of PCs, or with dial terminals linked throughout the merchant’s property (HUB). It has the power to support every type of card payment transaction, including full point-of-sale, for Visa(R), MasterCard(R), Discover(R)/ NOVUS(sm), Diners Club(R), American Express(R), JCB(R) and private-label transactions. In addition to taking advantage of standard dial technologies at speeds of up to 9600bps, POS-partner can take advantage of newer technologies such as ISDN and asynchronous lease lines.
“We are excited POS-partner is in such high demand among merchants and is bringing efficiencies to our financial institutions and their merchants,” said Fred Gumbel, president and CEO of Vital. “Tailored for retailers, restaurants, hotels, direct marketers and billers, POS-partner has proven to provide outstanding service, control and flexibility to all merchants. This product reinforces our position in the marketplace of understanding merchants’ most pressing business challenges and proactively providing the innovative technology solution.”
Linda DeLude, product manager at U.S. Bancorp said, “POS-partner offers us the first all-in-one, windows-based product for our merchants, and the fact it can be used as a stand alone PC as well as in a HUB or LAN environment creates a huge advantage over other systems available to us. Merchants like the ease of installation and the flexibility POS-partner provides, including the dedicated POS-partner help desk access. Equally as important is the comfort level merchants have knowing that Vital and U.S. Bancorp will update them with any future regulatory changes.”
Windsor Court Hotel in New Orleans, one of the preferred hotels in the world, was involved in Vital’s POS-partner pilot program, and has been using POS-partner since 1995. Windsor Court Hotel is a merchant of Harris Bank, one of Vital’s largest clients and distributors of POS-partner.
“POS-partner has had a major impact on streamlining our payment operations. It provides superior speed and accuracy for the transmission of our data. We were literally a day behind with our old system,” said Alledia Tubbs, assistant comptroller for Windsor Court Hotel. “Integrating and automating our systems by linking them into a central PC significantly decreases the amount of time our night audit staff would have normally spent manually reporting and submitting transaction data. In addition, it helps curb the level of fraudulent activity. Vital knows our needs and satisfies them with exceptional customer service.”
Minneapolis-based U.S. Bancorp (NYSE USB), is the result of a merger between First Bank System, Inc. of Minneapolis and U.S. Bancorp, formerly headquartered in Portland, Oregon. With $72 billion in assets, USB is the 14th largest bank holding company in the nation operating more than 1,000 banking offices in 17 states Minnesota, Oregon, Washington, Colorado, California, Idaho, Nebraska, North Dakota, Nevada, South Dakota, Montana, Iowa, Illinois, Utah, Wisconsin, Kansas, and Wyoming. The company provides comprehensive banking, trust, investment and payment systems products and services to consumers, businesses and institutions. It operates a network of 4,500 ATMs throughout the U.S. and 24 hour, seven days a week telephone customer service centers. The company is the largest provider of Visa corporate and purchasing cards in the world and one of the largest providers of corporate trust services in the U.S.
The Harris Bank provides banking, trust and investment services to individuals, small and mid-market businesses and not-for-profit and government entities within Chicago and surrounding communities. With $21.5 billion in assets, Harris is a leading provider of corporate banking services, primarily in the Midwest, and trust, cash management, investment management, private banking and credit card services throughout the U.S. Harris Bank is wholly owned by the Bank of Montreal, Canada’s oldest and one of North America’s largest banks. With 140 locations open, Harris is one of Chicago’s largest community bank networks and its third largest banking organization.
Windsor Court Hotel is owned by Orient-Express Hotels, based in London, England. It is part of a luxury group of hotels, restaurants, trains, and cruises. As members of both Leading Hotels of the World and Preferred Hotels and Resorts Worldwide, Windsor Court Hotel has twice been named the number one hotel in America by Conde Nast Traveler Magazine.
Vital Processing Services (Vital) is a leading full-service merchant processing company. Its clients include financial institutions that provide credit card processing to their merchant customers. Headquartered in Tempe, Ariz., Vital offers financial institutions operational services that enhance business solutions without competing for their merchant business. Its services include merchant POS products, electronic authorization and data capture; clearing, settlement and exception processing; merchant accounting, billing, and reporting; operational fulfillment services (including the outsourcing of chargeback and retrieval processing); risk management; and customer service. Vital is a merchant processing joint venture of Visa(R) U.S.A. and Total System Services, Inc.(R) (NYSE TSS) (TSYS(R)) (). Vital’s Internet address is .Details