DAMARK International and Capital One reached agreements yesterday to permit DAMARK to market its membership programs to some of Capital One’s cardholders. Under the agreement, Capital One will market DAMARK membership programs through its inbound customer service calls. The programs, ‘Capital One Edge’ and ‘Capital One Interiors,’ which are similar to catalog services already offered by DAMARK, may also be outbound telemarketed by DAMARK. DAMARK currently offers a variety of membership clubs that provide members with discounts on travel, hospitality and entertainment as well as retail, health and fitness and other convenience needs. As of this morning more than 1.4 million consumers belong to a DAMARK managed membership program.Details
International Data Response Corporation (IDRC), one of the largest and fastest growing telemarketing and customer service outsourcing firms, has appointed Alexia Brown as its In-House Corporate Counsel. Brown will be !responsible for coordinating legal matters with IDRC’s outside law firms, monitoring of regulatory matters including all relevant teleservices legislation and general corporate governance.
Brown comes to IDRC with an outstanding legal and educational background. Most recently, Brown served as a Corporate Associate with Cooley Godward, LLP in Palo Alto, where she advised and counseled technology companies and investors in private financings, public securities offerings, mergers and acquisitions, and all aspects of corporate maintenance and governance. Prior to this, Brown served as a Corporate Associate with Sullivan & Cromwell in New York and Paris, where she advised and assisted public companies and underwriters in mergers and acquisitions, equity and debt securities offerings, and counseled banking institutions in lending transactions. Brown’s educational background includes an A.B. degree in Anthropology from Princeton University, and a J.D. degree from Harvard Law School. Brown will report to IDRC CFO Paul Grinberg, and will be based at IDRC’s headquarters located in Rancho Santa Fe, Calif.
“IDRC is clearly committed to recruiting top executive talent. Brown’s experience with two of the country’s top law firms coupled with her educational accomplishments make her an ideal addition to IDRC’s management team,” Grinberg said.
One of the world’s leading telemarketing and customer service outsourcing firms, IDRC specializes in providing inbound and outbound telephone and Internet based solutions that target businesses and consumers in a variety of industries, including telecommunications, financial services, and insurance, among others. Employing customized, state of the art computer and telephone based technologies in its operations, IDRC’s strategy is to help its business partners use the telephone and Internet to acquire the right customers and to develop substantial and long-lasting relationships with them. IDRC employs nearly 6,500 professionals and operates nearly 3,500 workstations in 24 locations throughout the United States and Canada.
IDRC is a portfolio investment of Menlo Park, Calif. and New York, N.Y. based McCown De Leeuw & Co., a private venture-banking firm, committed to building companies that make a difference in their respective industries.
IDRC’s corporate office is located at 6041 La Flecha, Suite B, Rancho Santa Fe, Calif. 92067. For more information about IDRC, contact Dawn Wahler, Marketing Manager, at 800-933-0233.
A major industry quake will erupt today as the ‘Honor’ ATM network and the ‘Star System’ ATM network announce plans to merge. The merged ‘Honor’, based in Maitland, FL and ‘Star System’ based in San Diego, CA will form the nation’s largest regional payment network with more than 70,000 ATMs and nearly 5 billion annual ATM/POS transactions. There is a consensus this morning that the upcoming merger of NationsBank and Bank of America is behind the merger since NationsBank has a significant equity stake in ‘Honor’ and Bank of America has a stake in the ‘Star System’. It is expected there will be extensive consolidation in the EFT industry following the megabank mergers underway, VISA’s plans to aggressively pursue online debit POS and this morning’s ‘Honor/Star’ merger.Details
Buying or selling a home becomes more rewarding this week when Delta Air Lines and Better Homes and Gardens Real Estate Service team up to reward Delta SkyMiles members for buying or selling homes listed with a Better Homes and Gardens real estate member.
With the new partnership, SkyMiles are awarded based on the price of the home purchased or sold. For example, a home that sells for $100,000 would yield the frequent flyer 25,000 SkyMiles — enough for a round-trip ticket anywhere Delta flies in the continental United States (including Alaska) and Canada. At the top level of the program, home buyers and sellers can earn as many as 125,000 SkyMiles.
“Our program with the Better Homes and Gardens network offers excellent rewards to SkyMiles members,” said Christine Jilek, Delta’s director – relationship marketing. “This program is a logical addition to Delta’s extensive network of SkyMiles partners that reward members for purchasing various products and services from other fine companies.”
SkyMiles members participating in the Better Homes and Gardens Real Estate Service program will receive the following number of SkyMiles based on the price of a home bought or sold:
Home purchase/sales price SkyMiles award
$ 50,000 – $ 99,999 12,500
$100,000 – $149,999 25,000
$150,000 – $199,999 37,500
$200,000 – $249,999 50,000
$250,000 – $299,999 62,500
$300,000 – $349,999 75,000
$350,000 – $399,999 87,500
$400,000 – $449,999 100,000
$450,000 – $499,999 112,500
$500,000 and greater 125,000
A SkyMiles member who buys and sells a home using the program may qualify for two mileage awards.
Interested SkyMiles members can find out if they qualify and preregister for the program by calling 1-800-988-5687 and consulting a Better Homes and Gardens Real Estate Service relocation specialist.
Better Homes and Gardens Real Estate Service joins a growing list of Delta SkyMiles partners. SkyMiles members earn mileage by flying Delta, the Delta Connection carriers, Delta Express, the Delta Shuttle and Delta’s airline partners. Delta also offers SkyMiles in conjunction with many participating hotels, car rental companies, cruise lines, more than 2,000 restaurants, through investments with Charles Schwab & Co., Inc., through North American Mortgage Company’s HouseMiles program, by utilizing the SkyMiles Optima Credit Card from American Express and using MCI’s services.
Better Homes and Gardens Real Estate Service, formed in 1978, is an international network of more than 800 firms with more than 1,550 offices and more than 23,500 licensed sales associates in the United States, Canada and Puerto Rico. This year, the Real Estate Service is celebrating its 20th anniversary in the business.
Delta carried more passengers worldwide last year than any other airline. Delta, Delta Express, the Delta Shuttle, the Delta connection carriers and Delta’s Worldwide Partners operate 5,230 flights each day to 355 cities in 62 countries.
RESTRICTIONS: The Delta SkyMiles/Better Homes and Gardens Real Estate Service offer is not allowed by law in Alaska, Connecticut, Delaware, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, New Jersey, New Mexico, Oregon, Tennessee and West Virginia.Details
Affinity Technology Group announced Monday that Paul E. Adams, 46, has been named the company’s Senior Vice President of Sales. Mr. Adams replaces Clement Lamarre, 67, who recently retired.
“Paul is a widely respected figure with a proven record of strong relationship development in the banking industry,” said Murray Smith, President and Chief Executive Officer of Affinity. “We are delighted that he is joining Affinity’s management team.”
Mr. Adams will be responsible for sales of all Affinity products, including the company’s indirect automobile lending system and automated loan machines. He will also be responsible for development of strategic alliances to promote the sale of the company’s products.
Mr. Adams has more than 20 years of experience in the financial services industry. He has been a frequent speaker on credit cycle management and the application of new technologies at annual conferences for the American Bankers Association and the Consumer Bankers Association.
“Affinity’s outsourced loan processing technology enables financial services firms to quickly deploy origination, decisioning, and fulfillment capabilities in new or existing channels,” Mr. Adams stated. “From kiosks and Internet-based lending to vertical systems for indirect automobile financing, Affinity has the best solutions available to banks today.”
Mr. Adams spent 10 years with American Management Systems’ (AMS) Finance Industry Group, where he successfully marketed software and services to many large banks and financial services companies including American Express, Bank of America, Chrysler Credit, Citicorp and Sears. He also helped start a Risk Management Practice at AMS and served on a committee for client relationship development.
Prior to joining AMS, Mr. Adams worked for 10 years with Fair, Isaac Companies, where he initially assisted in the development of the automated strategic application processing (ASAP) system. He subsequently assumed responsibility for marketing and sales of the ASAP system, and later was instrumental in the launch of Fair, Isaac’s credit bureau pre-screening product, PreScore, and the introduction of SEARCH, their automated credit bureau interface package.
Mr. Adams worked for nine years as a communications engineer — spending four years in this capacity with the United States Air Force and five years in private industry. Mr. Adams holds a Bachelor of Science degree in computer science from Louisiana State University.
Affinity’s technology enables financial institutions to link their branches, call centers, indirect agents and Internet customers electronically to their credit departments, providing fully-automated lending — and, if necessary, connectivity to a loan officer — through every channel. Its major products include the Automated Loan Machine (ALM), which enables customers to receive loans in just minutes.
Affinity is headquartered in Columbia, South Carolina.Details
“Real NFL fans” will be the target audience for Visa U.S.A.’s 1998-99 NFL marketing program, the company announced Friday. Visa, in its fourth year as the preferred payment card of the NFL, is adding title sponsorship of the nationally televised “Visa Half-time Report” on FOX and a marketing alliance with Simon DeBartolo Group to a program that includes national advertising, consumer promotions, retail tie-ins, league support, charitable contributions and a national fan contest.
Title sponsorship of the FOX “Visa Half-time Report” will provide Visa with on-air branding during pre-season, regular, playoff and NFC Championship games. The package includes visual branding, audio mentions, promotional lead-ins, customized set design and 150 commercial units throughout the season, including two 30 second units during Super Bowl XXXIII. Visa has signed a one-year agreement with FOX and will have first right of refusal for the 1999-2000 NFL season.Details
InterCept Switch received the endorsement of their surcharge-free ATM network ‘InterCept Switch’ by the Board of the Independent Bankers Association of Texas. IBAT represents 700 banks in Texas with a combined total of $76 billion in assets. Members of the network agree to waive surcharges for ATM transactions initiated by customers of other member institutions. Member institutions have the option of applying fees to transactions performed by customers of non-member institutions. The network, which originated in Georgia, now has 127 members in 11 states.Details
Citibank’s replacement for its ‘Ford VISA/MasterCard’ program is being upgraded with more options to give cardholders a longer period to earn rebates toward the purchase or lease of any new car. The ‘Citibank Driver’s Edge’ credit card program, launched in January as the Ford program terminated, added ‘Driver’s Edge Options’ last week. Cardholders who choose the new ‘Driver’s Edge Options’ rebates will be allowed five years, from the end of the year in which the rebates were earned, to redeem them. Additionally, ‘Driver’s Edge Options’ rebates have a ‘CashBack Option’ to insure that cardmembers can receive full value for earned rebates. This feature allows a cardholder who has not yet made a purchase or lease decision, but has rebates that are expiring, to redeem those expiring rebates for their full cash value. ‘Driver’s Edge Options’ rebates accumulate at 1% on eligible purchases, up to $500 in rebates per year, with a maximum of $2,500 on any one vehicle that is purchased or leased. Rebates may be applied toward a new car from any manufacturer (foreign or domestic) when purchased or leased from authorized dealers in the U.S. The rebates come directly from Citibank after the purchase is made. Citibank is launching a summer national print media campaign to announce the options and has formed a partnership with Penske Auto Centers to offer cardholders a 10% discount at over 800 Penske Auto Centers nationwide.Details
National City Corp and Crestar Bank had a slight contraction in receivables for the second quarter while PNC tacked on more than $400 million. Results so far from CardWeb’s ‘2Q/98 Portfolio Survey’ shows a lackluster quarter for most $1 billion+ portfolios.
2Q/98 CARD PORTFOLIO UPDATE
ISSUER RECV QVOL ACCTS
PNC Bank $4,145,092,000 $1,981,311,686 4,164,333
Crestar Bank $1,118,676,626 $ 348,096,768 859,408
Natl City Corp $1,071,026,000 $ 508,695,000 1,273,045
Source: CardWeb’s CardData; www.carddata.com
Mr. Payroll Corporation has recruited two internationally respected information technology experts to join its senior management team. Neil S. Chernoff has been named senior vice president/chief technology officer, while Kenneth E. Rees assumes the post of senior vice president/chief operations officer. Chernoff and Rees will be based in San Francisco, where both reside. Their appointments coincide with the decision by Mr. Payroll to open a San Francisco office later this summer. Chernoff was formerly the head of his own information technology consulting firm, NSC Consulting, where he specialized in the evaluation of electronic commerce products for potential investors and joint-venture partners. Rees also brings to Mr. Payroll a distinguished record of accomplishments at CSC Index, where he most recently served as head of the financial services practice for the firm’s Western Region. He has extensive experience assisting top multinational technology companies in all phases of business transformation, from visioning through implementation, with a particular emphasis on creating operational excellence.Details
Aer Lingus activated its “EuroFree” promotion Sunday offering free travel to 17 cities in the U.K. and Europe. Aer Lingus passengers using the American Express card to purchase a special APEX transatlantic ticket or higher before Sept. 15 will receive a free onward roundtrip ticket from Ireland to 17 cities in Britain or continental Europe. Aer Lingus flies non-stop from Chicago’s O’Hare International Airport, Boston’s Logan International Airport, New York’s John F. Kennedy International Airport, and Newark International Airport to Ireland. Travel must take place between Sept. 15 and Nov. 15.Details
Melbourne-based National Australia Bank – the largest financial institution in Australia and part of the National Australia Bank group, launched a FICS-developed transactional Internet banking suite for its retail customers. Developed as an “Australianized” version of FICS Group’s standard FICS – Retail Internet Banking product, the new system leverages the Java programming language to offer a range of on-line banking services to the Bank’s customers. The product is currently undergoing a trial with staff members and selected customers. National Australia Bank plans to make a full launch of the product later this year.Details