Equifax has achieved certification of the procedures for maintaining the quality, integrity and stability of its Consumer Information Master Database. Cap Gemini, one of the world’s leading information technology and business consultancy companies, awarded the certification. Equifax is the only major consumer information company to receive this certification , which is modeled after ISO 9000 criteria.
Equifax has established a highly skilled quality data management team that developed a process for analyzing input to the database daily to determine any anomalies and immediately research and correct them. The result has been an increase in both accuracy and quality if information posted to the database. The quality data management team also continues to develop additional processes to add vale to the database and increase the level and quality of support to customers.
This program has been very beneficial to Equifax and to our customers, said Jim Allhusen, Equifax executive vice president and group executive, North American Information Services. Continuous auditing of our data and audits completed in partnership with our customers strengthen our approach to overall data management. The result is improvement in an information system already well known for high quality, he added.
As the processes for quality enhancement were developed, Equifax decided to have its own procedures audited by an outside third party and to seek certification of the processes. Cap Gemini was chosen as the external auditor for its commitment to quality processes in the consulting industry and because it is an ISO9001 certified company worldwide. Their audit led to Equifax being awarded a Level 1 certification.
Although this is significant achievement, we do not intend to stop here, said Rich Crutchfield, corporate vice president and chief technology officer at Equifax. We will continue to improve the processes and quality of information. Crutchfield made his remarks at a ceremony on July 13 at the quality team’s officers in Alpharetta, Ga., at which Cap Gemini presented him and his team with the certificate.
Cap Gemini vice president Dan O’Dea, who presented the certificate, said. Cap Gemini has significant experience in defining and maintaining quality processes at client sites and in our own company. We are proud to partner with Equifax in their initiative to improve the quality of their information management processes.
Equifax plans to go through another audit later in the year, shooting for a Level 2 certification from Cap Gemini. Each level of certification is based on continuous improvement and increased functionality of data analysis operations. Rom Fournet, Equifax senior vice president, North American Information Technology Center, said, I have empowered each of our associates to put quality first. Each has the authority to stop the line if they see any indication of irregularity.
Equifax’s worldwideknowledge-based information, transaction processing, consulting and software businesses are designed to bring buyers and sellers together, thus changing the shape of global commerce. Equifax serves the banking, financial, retail, credit car, telecommunications/utilities, automotive, government and health care industries. It is a leading supplier of business information solutions in Canada, the UK and Latin America. Equifax operates in 17 countries with sales in 42 countries. Founded in 1899 in Atlanta, Equifax today has about 12,000 employees around the world. Revenues for the 12 months ended June 30, 1998, were nearly $1.5 billion. Visit the company’s Internet web site at [http://www.equifax.com].