One-to-One Marketing

Diebold announced a new system that allows ATM deployers to cross-sell services through personalized, on-screen marketing messages on an ATM. Diebold’s one-to-one ATM marketing concept uses the waiting time of a standard ATM authorization period to display interactive messages to consumers about products and services. Because it works in conjunction with an ATM deployer’s customer information database, the system allows institutions to custom-design the advertising message depending upon demographics, existing account relationships or retail buying habits. For example, a bank customer using an ATM during the holiday season might be shown a promotion for debt consolidation loans on one transaction, while the frequent ATM user next in line, who is not a bank customer, might read about a new checking account that waives ATM transaction fees. For ATM deployers, the system provides a tracking capability that allows them to monitor the success of the ATM marketing program. It can also be configured to dispense a coupon from the ATM receipt printer as a way to reinforce a message.

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BroadVision VISA

BroadVision, Inc. announced that it will support online Visa Purchasing Card transactions in an upcoming BroadVision-Visa co-branded release of BroadVision One-To-One Commerce.  A purchasing card is a credit card that uses traditional credit card networks to simplify purchasing and provide additional transaction information to enterprises and to merchants.  Corporate users will benefit from secure Internet transactions conducted using their Visa Purchasing Cards with BroadVision One-To-One Commerce applications.

The U.S. Federal Government is mandating that all transactions under $2,500 made by government purchasing agents be transacted using a purchasing card in a drive to reduce costs and simplify accounting by automating paper-driven purchasing processes.  The mandate will go into effect in 1999, creating a tremendous demand for systems that support transactions made with purchasing cards.  In addition, companies looking to streamline their accounts receivable processes will be able to use purchasing card technology to help automate their enterprises.

“As the leading supplier of e-commerce applications, BroadVision is pleased to deliver a solution that incorporates Visa Purchasing Card functionality.  BroadVision’s One-To-One Commerce application, combined with robust payment support, will provide merchants and enterprise users with a new level of secure and personalized credit card transactions over the Internet,” said Dr. Pehong Chen, president and CEO of BroadVision, Inc.

“As a market leader, BroadVision delivers online solutions with state-of-the-art personalization and transaction capabilities,” said Cory Gaines, vice president of Commercial Card Acceptance for Visa U.S.A.  “With the integration of our Visa Purchasing Card, we have a joint solution that is customer-focused and facilitates enterprise and merchant adoption of this emerging procurement standard.”

Purchasing cards combine the functionality of credit cards with the expertise of the enterprise purchasing manager in every transaction.  As a result, they provide greater enterprise control over distributed purchasing processes and provide the following benefits:

* Reduction of paper-based requisitions, purchase orders, invoices, and checks as employees order merchandise electronically, directly from the supplier;

* Time- and cost-savings as employees spend less time on paperwork; and

* Automated controls for single transaction dollar limits, overall spending limits, and merchant category blocking.

The BroadVision solution will merge the efficiency of the purchasing card with the power of an industry-leading personalized e-commerce application. Corporate users will be empowered to transact securely over the Internet using their purchasing cards.  With extended support for detailing transactions down to item level (Level 2 and Level 3) purchasing card transactions, enterprises can receive the same level of transaction detail found on expensive paper-based invoices.  And, this information can be fully integrated, electronically, with the organization’s general ledger.

“A purchase order may cost anywhere from $50 to $300 to process, regardless of the dollar value of the purchase,” said Gaines.  “Purchases under $5,000 usually account for up to 90% of all transactions, but only 10% of the total purchasing dollars spent.  The Visa Purchasing Card significantly reduces the need for purchase orders and related paperwork, so it will help companies improve efficiency, increase control, and reduce expenses.”

About BroadVision

BroadVision, Inc. is the leading worldwide supplier of one-to-one Internet business applications for extended relationship management (XRM). BroadVision’s end-to-end solutions enable companies to rapidly deploy and cost-effectively operate secure, scalable, intelligent, and flexible electronic business and knowledge management applications for the financial services, retail, distribution, high technology, telecommunications, and travel industries.

The company’s entire product line has experienced exceptional growth and increasing acceptance by Global 2000 businesses with over 200 customers including American Airlines, Credit Suisse, Development Bank of Singapore, Fingerhut, Hewlett-Packard, IBM, Liberty Financial, META Group, Nortel Networks, RS Components, Standard Chartered Bank, Silicon Valley Bank, Solectron, Thomas Cook, Visa USA and Xerox. BroadVision is headquartered in Redwood City, Calif. and maintains an extensive network of subsidiaries and licensed resellers in North and South America, Europe, Australia and Asia. The company can be reached at 650-261-5100 or at

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NCR ATM Suite

NCR Corp. unveiled new ranges of scalable and drive-up ATMs this week. The ‘personaS70 Scalable Solution’ is designed to offer complete flexibility for today’s fast-changing and dynamic self-service market. The new NCR ATMs centers on three core solutions: ‘Lite’, ‘Classic’ and ‘Max’. The ‘Lite’ offers a low cost of ownership solution for users such as small retailers who want to offer consumers basic transactions; the ‘Classic’ suits traditional self-service outlets, i.e. the type of owner who expects heavy usage from consumers and might want to offer other services such as on-screen advertising or account inquiries; and the ‘Max’ which is for ATM providers who want to explore the expanding potential of the self-service delivery channel today and tomorrow by offering consumers anything from stamps to deposits and discount coupons as well as cash and other banking services.

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Malaysian SET

SDM International, a leading provider of electronic payments software, is pleased to announce that the first Secure Electronic Transaction (SET) pilot in Malaysia is using the Shared Network Facility component of OCM24, SDM’s flagship e-payments product.

The pilot is being operated by Maybank, largest bank in Malaysia, and the Malaysian Electronic Payments System (MEPS), the country’s national switch, and is using software and technology from several vendors, including IBM, Visa International, and VeriSign as well as SDM.

The pilot, which began in early November, allows Maybank credit cardholders to purchase items from a local supermarket and a computer products vendor using the Internet. SET is used to validate the consumer and the merchant using digital certificates from VeriSign, and to secure the transactions.

The consumer uses a browser and electronic wallet software from Visa International to send a purchase request to the merchant server running on the World Wide Web site. The merchant server forwards a request for authorization to MEPS, where IBM’s Payment Gateway product fields the request and uses SET to verify the consumer and merchant with VeriSign, the certificate authority.

To complete the authorization, the Payment Gateway routes the request to Maybank, where SNF translates the message into a form recognized by the bank’s credit card application. Once the authorization is obtained, SNF re-translates the message and routes it back through the Payment Gateway to the merchant server, which confirms the purchase with the consumer.

Thanks to IBM’s Payment Gateway and SDM’s SNF middleware, the Internet purchase looks like a normal credit card transaction. SNF’s message translation and routing capabilities allow Maybank to accept a number of different message formats and preserve investments in existing back-end systems.

OCM24 is an advanced electronic payments system used by financial institutions of all types and sizes to manage proprietary and shared automatic teller machine (ATM) and point-of-sale (POS) networks. Running on the full range of IBM System/390 platforms, OCM24 provides device management, transaction control, authorization, shared networking, cardholder management, and data encryption.

SNF is a switch gateway that connects to a variety of payments networks and back-end banking systems. Switch exits have been built for over 50 networks around the world. The SNF interface to IBM’s Payment Gateway was developed by StrataSoft, SDM’s business partner in Malaysia.

SDM International has been delivering electronic payments and EDI communication solutions since 1980 and is based near Raleigh, North Carolina. The company is an IBM Business Partner and supports hundreds of product licenses worldwide. For more information on any of SDM’s software products, please contact the SDM sales and marketing department at 919-552-1100, by FAX at 919-552-6116, or via e-mail at [sales@sdm-international.com][1]. Visit our Web site at [www.sdm-international.com][2].

[1]: mailto:sales@sdm-international.com
[2]: http://www.sdm-international.com

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Green Earth Cards

NBS Technologies and its US subsidiary, NBS Card Services announced Tuesday the introduction of the biodegradable ‘Green Earth Card’, with the features of a standard bank card with the environmentally friendly properties of a biodegradable and renewable resource. The new card is made from Monsanto’s ‘Biopol’, the product of naturally fermented sugar feedstocks. This biodegradable polymer has many of the properties of traditional PVC plastics and can be processed into cards using conventional manufacturing techniques.  NBS recently delivered its first US and Canadian orders of the ‘Green Earth Card’ to major financial institutions. The former NBS card production site in Byfleet, UK originally produced the first biodegradable cards in the UK for the Cooperative Bank’s ‘Greenpeace VISA Card’. These cards meet industry ISO physical and magnetic stripe specifications.

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USPI Sold

Transaction Systems Architects has signed an agreement to acquire WI-based U.S. Processing, Inc. USPI  provides transaction processing services for the electronic funds transfer industry. USPI offers a comprehensive package of services, from single point settlement and monitoring of an organization’s ATM environment, to authorization, network access and card management services, including project and account management.

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Advanced ATMs

ICL Financial Services introduced an enhanced ‘ATM Systems Manager’ software package that provides maximum control and at-a-glance monitoring of an entire ATM network.The new software automatically downloads graphics and software directly to remote ATMs from a central site, alleviating resource-intensive trips for on-site upgrades or improvements. ICL designed ASM to upgrade and reconfigure ATMs without interrupting consumer transactions. ASM, a highly advanced software program, can be integrated transparently into an ATM network by using a dial-up connection or through a LAN. As a result, ATM administration is streamlined regardless of the network size or environment. And once ASM is implemented, financial institutions have everything they need for software and graphics distribution, including PC hardware and communications equipment.

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Chase Picks Procard

Chase Manhattan confirmed Monday it has signed a license agreement with ProCard, Inc. which enables Chase to sub-license ProCard’s commercial card management software and services to its commercial purchasing card clients. Chase will immediately offer ProCard’s ‘PVS 4’, and ProCard’s new Internet reporting package, ‘PVS Net’, to its clients. Under terms of the agreement ProCard will also provide comprehensive technical and help desk support for Chase purchasing card clients using the software.

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Mako Coming

Triton Systems, Inc. announced Monday at the Bank Administration Institute’s “BAI” Retail Delivery Show strong early orders for its Mako Cash Dispenser, an innovative new cash-dispensing automated teller machine that will be available in the first quarter of 1999.  According to Ken Paull, Triton Systems’ Vice President of Sales and Marketing, high demand for the Mako Cash Dispenser validates Triton’s strategy of providing a new kind of ATM that makes it feasible for banks to operate ATMs in lower volume locations.  The Mako ATM is less expensive than other alternatives — both in terms of initial investment and ongoing maintenance — yet it has high-end features and is “advertising ready” for banks wishing to create new revenue streams by advertising on their network of ATMs.

As the leading provider of cash-dispensing ATMs for off-premise locations, Triton developed the Mako ATM in response to several important banking industry trends.  First, more ATMs than ever before are deployed in off-premise locations, 84,000 as of August 1998 (Bank Network News survey). Because ATMs are available to consumers in an increasing number of locations, overall transaction volumes per ATM are declining.  Bank Network News (September 11, 1998) indicates that monthly transactions per ATM declined 22.28 percent between 1996 (the year surcharging was allowed) and 1998.  As a result, banks are looking for ways to profitably own and operate ATMs in lower volume locations.

“Triton pioneered the off-premise ATM market four years ago with the introduction of the first true cash-dispensing ATM based on dial-up transmission technology,” said Mr. Paull.  “Now we’re working to make locations where daily foot traffic is relatively low (500 people or fewer) an attractive market for banks.”

Other important trends are emerging as ATMs proliferate, according to Mr. Paull.  Some customers are avoiding fees by opting to use ATMs without associated surcharges, and many off-premise ATM owners are beginning to reduce or eliminate fees as a competitive tactic.  Many banks are also concerned with legislative backlash to ATM surcharges.  Even taking these uncertainties into account, surcharging will continue to be an important revenue source.  It may, however, become less reliable as a sole means for banks to finance off-premise ATMs.  To compensate, banks are looking for ways to become less dependent on surcharges as their only revenue source for profitable ATM deployment and maintenance.

One of the new revenue opportunities that will soon be available to banks is advertising.  According to Saul Caprio, director of marketing for Portland, OR-based ATM distributor Card Capture Services, Inc. (CCS), banks can generate attractive net revenue streams by running ads on their ATMs.  “Potential net revenue per month could average between $2,500 and $5,000 for a bank with 50 ATMs handling 1,000 transactions per month,” explained Caprio.

Foreseeing the need to augment surcharging as a sole revenue source, Triton developed the Mako Cash Dispenser to enable banks to add advertising on a lower-cost machine.  Mako is equipped with a color monitor and capacity for displaying graphically rich advertising screens.  The ability to use Mako as an advertising medium gives businesses and banks an effective new means of reaching customers and provides an attractive new revenue source from their network of ATMs.

In addition to providing new ways of generating revenue, Triton designed the Mako ATM to make ATM deployment feasible in lower volume locations.  In addition to a low initial purchase cost, the Mako ATM reduces ongoing maintenance costs, including streamlining of the cost of cash replenishment and capital.  Triton Connect software can further reduce ongoing maintenance costs by allowing banks to access and control the Mako ATMs remotely from a centralized location.

“As the ATM market moves into lower volume locations, we’re helping banks succeed in this new market by continually enriching the functionality of our ATMs, while driving costs down,” added Mr. Paull.

About Triton Systems

As the leading manufacturer of cash-dispensing ATMs for off-premise locations, Triton Systems is committed to redefining and leading the retail market for cash delivery systems.  As the third largest manufacturer of ATMs and ATM management software, Triton has been named two years in a row to Inc. Magazine’s “Inc. 500” ranking of the largest privately held companies in the U.S.  Triton was also named one of America’s top 25 most successful small manufacturers by Industry Week Growing Companies in November 1998.

Triton’s product line includes the industry-leading 9600 series cash-dispensing ATMs, with various communication network interfaces such as CDPD.  Additional products include the Triton Connect software package for accessing and controlling ATMs from a centralized location, ATMjr Demonstrators and ATMjr Plus CAS (Card Activation System) for financial institutions, SuperScrip terminal, the new Mako Cash Dispenser and the VendMate sidecar, which accepts cash and dispenses vending items such as tickets, certificates, and phone cards.

Triton ATMs are in use in over 20,000 locations in the U.S., with recent expansion into Canada, Latin America and other regions throughout the world. The company is headquartered in Long Beach, Mississippi.  For more information, visit the Triton Systems website at

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Mondex UK

National Australia Group has purchased a five per cent stake in the share capital of Mondex UK. NAG operates in the UK through its subsidiaries: Yorkshire Bank, Clydesdale Bank and Northern Bank. Along with three other major Australian banks, it also holds the Mondex franchise for Australia and is a participant in Mondex franchises in the US, Ireland and Vietnam. NAG will join Midland Bank, NatWest and Bank of Scotland as institutions that are eligible to issue Mondex cards in the UK.

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