VISA Web ERM

CA-based Epiphany, a Web-based ‘Enterprise Relationship Management’ solutions company, announced Monday a strategic relationship with VISA International. VISA and Epiphany will customize Epiphany’s ERM solutions expressively for the bankcard industry, optimizing financial institutions’ ability to enhance their bankcard customer relationships.  In addition, VISA has been given a seat on Epiphany’s board of directors as part of the relationship agreement reached.

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Diebold Canada

Diebold announced yesterday that it’s Canadian subsidiary, the Diebold Company of Canada Ltd., will begin to directly market ATMs and self- service solutions to Canadian financial institutions.  Recently, IBM Canada had performed the role of self-service products distributor for Diebold. Last year, Diebold shipped more than 34,000 ATMs worldwide, including more than 2,200 in Canada.

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SAM’S Club Deal

Old Kent Merchant Services, a joint venture between First Data Merchant Services and Old Kent Bank, announced Monday a three-year agreement to begin marketing electronic payment solutions to SAM’S Club business members nationwide. The payment service, to be marketed as ‘SAM’S Club Payment Solutions’, will offer credit, debit, check and I-commerce payment solutions to millions of business members at all 451 SAM’S Club locations in the U.S. SAM’S and FDMS tested the program last year. SAM’S members will apply for the services via phone, email or the Internet.

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I-Shopping Explosion

America Online reported Monday its members spent $1.2 billion with online AOL retailers during the nearly six weeks of the 1998 holiday shopping season. The company says 1.25 million AOL members shopped online for the first time ever this holiday season. AOL says Thursday, Dec. 17 was the heaviest shopping day of the season as well as AOL’s best retail day ever, generating over $36 million in sales of consumer goods and travel-related services. By comparison the 1997 holiday shopping season marked the first time that purchases by AOL members resulted in the first-ever $1 million shopping day, with a series of $1 million days following in the weeks before Christmas. Meanwhile Media Metrix reported that toy and apparel sites experienced the most growth in unique visitors on a percentage basis during the four-week holiday shopping period (11/27-12/24) compared with the prior four week period (10/26-11/22), with 86% and 73% increases, respectively. The number of unique visitors to shopping sites increased 25% during the four-week period leading up to Christmas.

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Platinum MC Beefs-Up

MasterCard announced last week it is expanding its ‘Platinum MasterCard Collection’, a portfolio of  value added offers from prestigious brand partners in the areas of travel, retail, dining, sports and entertainment. The program includes options such as complimentary hotel room upgrades, access to fine dining experiences and special promotions tied to MasterCard’s sports sponsorships. Benefits include access to a preferred reservation system at Relais Gourmands restaurants and room upgrades and other values from global and regional lodging partners including Hyatt, Inter-Continental, Relais & Chateaux and Shangri-La Hotels. Additional partners participating in the collection program include Vail Resorts; Inter-Golf; and Sunsail, the world’s largest yacht charter company. The ‘Platinum MasterCard Collection’ program was first offered to MasterCard members earlier this year. The program currently has about 30 issuers in 15 geographic markets.

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People’s Switch

CT-based People’s Bank announced during the holiday it is switching U.S. card processors, from TSYS to First Data. More than 2 million domestic credit, debit, and commercial card accounts will be involved in the switch. The seven-year agreement expands the bank’s existing relationship with First Data for its U.K. credit card portfolio. First Data and People’s Bank have worked together on an international basis since 1996, when FDRLimited started processing for the bank’s U.K. credit card portfolio. According to to CardData ([www.carddata.com][1]) at the end of the third quarter People’s held total receivables of $3,440,545,679 with 2,726,509 gross accounts.

[1]: http://www.carddata.com

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MARS Card

NJ-based IDT has signed an exclusive multi-year supply and distribution agreement with M&M’s Chocolate Candies to provide specially-branded prepaid phone cards. Through the marketing relationship, M&M’s cards will be available to all of the retailers that currently carry M&M’s Chocolate Candies. The phone cards will feature the likenesses as well as voices of the M&M’s brand characters. IDT will be providing its own distribution channels for the cards through its partnership with Union Telecard Alliance, which distributes phone cards to newsstands and grocery stores throughout the U.S.. The prepaid phone card market is projected to become a $3.6 billion industry by 2001.

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Driver’s Edge Expands

Citibank is expanding its ‘Driver’s Edge Rebate Program’ to allow cardholders to redeem rebates toward the purchase or lease of any used car. Citibank says this is the first credit card rewards program wherein cardholders can redeem rebates when purchasing or leasing a used car, van, light truck, or sport utility vehicle, whether the vehicle is acquired through a dealership, over the Internet, or through a private sale. Citibank says cardholders, as of Jan. 1, can effectively redeem their current and future rebates toward the purchase or lease of absolutely any car on the U.S. market. Consumer details of the program are available via CardTrak ([www.cardtrak.com][1]). Citibank says it is responding to the growing number of consumers that are purchasing and leasing used vehicles, which in 1997 represented 73% of all vehicles sold.

[1]: http://www.cardtrak.com

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FDC Goes Visual

Lucent Technologies and First Data Corporation announced an agreement for FDC to use Visual Insights data visualization software to help clients better use their bankcard data.

Visual Insights is a venture of Lucent Technologies, and FDC is a global leader in payment systems, including credit, debit and stored-value card processing, electronic commerce and information management products and services.

“By partnering with Lucent Technologies, we can offer our clients leading edge technology in visual data mining so that they can analyze their data more effectively,” said Richard A. Zehnacker, managing director for First Data Resources, Inc., the card processing unit of FDC. “Our collaboration will significantly strengthen the competitive edge our customers achieve by enabling them to see their data in different ways and use the data to develop competitive strategies and make better business decisions.”

“First Data is a global leader in its field, and our relationship with them is a major win for Visual Insights and for the rapidly advancing field of interactive data visualization,” said Doug Cogswell, CEO and president of Visual Insights. “First Data shares our vision for making interactive data visualization software a key user interface and tool — simplifying complex decisions by displaying large volumes of data in intuitive graphical formats.”

The Visual Insights Developer’s Toolkit includes 10 interactive visualization components, based on the Microsoft ActiveX(R) control architecture; sample applications; an extensive, on-line help system; and data interface tools.

First Data plans to use the Developer’s Toolkit to add a visual display and analysis environment that will provide clients with the most technologically advanced visual data mining capabilities available.

Card issuers use bankcard data analysis services to understand buying patterns, improve customer retention, mitigate risk, identify cross-selling opportunities and optimize credit.

“We help financial institutions analyze immense quantities of data,” said Zehnacker. “By offering Visual Insights data visualization software capabilities, our clients can more effectively analyze their data and better understand consumer behavior.”

Omaha, Neb.-based First Data Resources provides the most advanced credit and debit card processing solutions available in today’s global marketplace. Through the consistent delivery of industry leading system functionality and the deployment of client driven service structures, First Data partners with clients to enhance their portfolio growth, increase market share, reduce risk and improve profitability.

Atlanta-based First Data Corporation (NYSE: FDC) is a global leader in payment systems, electronic commerce and information management products and services. First Data and its principal operating units process the information that allows millions of consumers to pay for goods and services by credit, debit or stored-value card at the point of sale or over the Internet, by check or wire money. For further information about First Data, please visit the Company on the Internet at www.firstdatacorp.com.

Visual Insights is also developing two other applications that provide end-to-end solutions for key business challenges. Visual Insights Software for Application Performance monitors end-user performance, collects relevant data, and uses interactive data visualization to help managers diagnose application performance problems. Visual Insights Software for Retail Analysis, scheduled for release in early 1999, focuses on customer buying activity.

Lucent Technologies, headquartered at Murray Hill, New Jersey, designs, builds, and delivers a wide range of public and private networks, communications systems and software, data networking systems, business telephone systems and microelectronic components. Bell Laboratories is its research and development arm. For further information on Lucent Technologies, visit the web site at

Visual Insights, headquartered at Naperville, Illinois, is a wholly owned venture of Lucent that designs, builds, and delivers software solutions that revolutionize customer decision making and analysis by providing world class data visualization. Its web site is

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PublicCARD Acquisition

PubliCARD, Inc. announced it signed a letter of intent to acquire California-based Greystone Peripherals, Inc.. Terms of the proposed transaction were not disclosed.

Greystone Peripherals, Inc., founded in 1992, is a developer of PC Card (PCMCIA products), hard disk duplicators, and digital camera flash film readers. The Company designs, manufactures and markets these three lines of proprietary computer peripherals for OEMs, system integrators, VARs/VADs and end users. Greystone’s innovative products support PC Card (PCMCIA), including the CardDock PCMCIA card reader/writer, DataFast products for affordable, high speed software duplication onto hard disks, and digital camera readers for flash-based image management using PC cards. Greystone has both hardware and software capability and is currently positioned to develop products directed specifically at the smart card market. Greystone is headquartered in Los Gatos, California.

James J. Weis, PubliCARD’s president and chief executive officer, noted, “Greystone’s high quality, affordable and innovative computer peripheral products will serve to augment PubliCARD’s existing card-based product offering. The planned acquisitions of Greystone and more recently, Amazing Smart Card Technologies, Inc., coupled with the acquisition of Tritheim Technologies, Inc. and the formation of Greenwald Intellicard earlier this year, clearly demonstrate our continued dedication to position PubliCARD as a significant player in the U.S smart card industry.”

Consummation of the acquisition is subject to, among other things, negotiation and execution of a mutually satisfactory definitive acquisition agreement and satisfaction or waiver of the conditions that may be specified in such an agreement.

PubliCARD Inc., headquartered in Fairfield, Connecticut, is a developer and manufacturer of smart card systems, software and components for applications in cable and broadcast access, Internet and network data security, electronic commerce, commercial laundry equipment, and the parking and access control industries. The Company also designs and manufactures coin meters used in the commercial laundry industry and provides general engineering design and architectural services. Visit PubliCARD’s website at [www.publicard.com.][1]

[1]: http://www.publicard.com

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AmEx Euro Cheques

American Express euro-denominated travelers cheques will be available beginning January 4, 1999 at participating American Express travel service offices, AAA clubs and select financial institutions nationwide.  The number of locations offering the product will be expanded as demand for the product grows.

The American Express euro travelers cheque will represent one of the first opportunities for consumers to use a euro-denominated payment product as the new single currency is phased in over the next three years.  The new cheques, featuring a pastel-colored world map and tri-lingual acceptance instructions come in denominations of  50, 100 and 200 euro.

American Express anticipates that travelers to the euro-zone, initially made up of eleven countries(1), will find the product extremely convenient because it allows them to travel with travelers cheque in only one currency, saving on the cost of changing money between various foreign currencies.

“The American Express euro-denominated travelers cheque will be indispensable in the euro-zone,” said James Berrien, General Manager of the Travelers Cheque Group.  “We foresee it becoming one of the biggest volume travelers cheques in the world because it eliminates the need to carry multiple euro-zone currencies.”

Although the euro becomes the official currency of the euro-zone on January 1, 1999, when national currency exchange rates are fixed to the euro, there will be a three-year transition period before euro notes and coins go into circulation on January 1, 2002.  During this time, consumers will be able to use the American Express euro-denominated travelers cheque to pay for goods and services as merchants begin to convert to euro pricing.

The euro-denominated travelers cheque has a contemporary look with a world map on the front of the cheque, and acceptance instructions in English, French and German on the back.  In addition, the new cheque includes security features like those introduced last year on the U.S. dollar-denominated $50, $100, $500 and $1,000 travelers cheques.  Those security features include a colorful holographic foil displaying images of a Centurion, alternating with the American Express “Blue Box” logo and euro denominations, an embedded security thread and a Centurion watermark.

With sales of $25 billion in 1997, American Express Travelers Cheques are a popular method of carrying travel money because they are replaceable if lost or stolen.  According to global research commissioned by American Express, travelers rated travelers cheques “very safe” more often than any other type of payment, including credit and debit cards and cash(2).

During the three-year transition period, American Express will continue to offer travelers cheques denominated in local currencies as well as the euro. As with all travelers cheques, local currency travelers cheques will continue to be valid indefinitely and will be honored at any future date.  Beginning on June 30, 2002, local currencies and local currency travelers cheques will no longer be sold as the euro will be the only legal currency used in the participating member countries of EMU.

The American Express Company, headquartered in New York City, is a diversified worldwide travel, financial and network services company founded in 1850.  It is a leader in charge and credit cards, Travelers Cheques, travel, financial planning, investment products, insurance and international banking.

(1) The eleven participating European Union member countries are Austria, Belgium, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal and Spain.

(2) According to a public opinion survey of 1,950 travelers from 13 countries conducted in April 1998 by Research International of London for American Express.

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