Consumer Protection Week

Next week will mark the first annual “National Consumer Protection Week” organized by the FTC, U.S. Postal Inspection Service, National Association of Attorneys General, National Association of Consumer Agency Administrators, National Consumers League, and the AARP. Activities across the country will focus on five different types of credit fraud: credit repair scammers; indentity theft; file segregation; advance-fee loans; and home equity scams. Next week’s theme: “Credit Fraud — Know The Rules, Use The Tools.”


MBNA Honors NFL Teacher

MBNA America Bank, N.A., is pleased to congratulate the 1998 NFL Teacher of the Year, Michele Eggleton, a computer teacher at St. Augustine High School in San Diego, California, and an adjunct faculty member at the University of San Diego.

The award, presented by MBNA, will be presented during a pregame ceremony at the AFC-NFC Pro Bowl in Honolulu, Hawaii, this February.

Ms. Eggleton, who was nominated by her former student, defensive tackle Darrell Russell of the Oakland Raiders, will receive a $5,000 grant from the NFL.  A $10,000 NFL award will be presented to St. Augustine High School, where Ms. Eggleton is the head of the Computer Department and helped design the school’s computer laboratory.  She had taught mathematics for 10 years at the high school.  Eggleton also was selected as the “Distinguished Teacher of Mathematics” in San Diego last year.  Prior to the position at St. Augustine, Ms. Eggleton taught in junior high school and developed an algebra program for several schools.

The NFL Teacher of the Year program, sponsored by MBNA, was created in 1990 by NFL Commissioner Paul Tagliabue and the NFL clubs to honor school teachers who had positive influence on NFL players.  MBNA is pleased to sponsor this annual award as part of the company’s longstanding commitment to support education initiatives through scholarships and grants.

The NFL Teacher of the Year program is also part of MBNA’s relationship with the NFL, which has endorsed MBNA as the official credit card issuer of the NFL and for its 31 member teams.  More than 1.2 million loyal fans have chosen to carry a National Football League credit card from MBNA.

MBNA’s sports marketing sector includes endorsements from more than 600 sports organizations, including Major League Baseball, the National Hockey League, National Association of Stock Car Auto Racing (NASCAR), many of the National Basketball Association teams, the PGA of America and the American Quarter Horse Association.  MBNA has endorsements in every major sport, including football, baseball, basketball, tennis, hockey, soccer, golf, horse racing, and automobile racing.

MBNA Corporation (NYSE: KRB), a bank holding company and parent of MBNA America Bank, N.A., a national bank, has $59.6 billion in managed loans. MBNA, the largest independent credit card lender in the world, also provides retail deposit, consumer loan, and insurance products.


Citi Stats

Charge-offs and delinquency improved sharply at Citigroup during 1998. According to CardData, Citigroup’s charge-offs dropped from 5.56% to 4.82% while 90+ day delinquency dropped from 1.77% to 1.45%, between Dec. 31, 1997 and Dec. 31, 1998. Managed receivables ended 1998 at $69.6 billion. Last week, Bank One reported end-of-year card receivables of slightly more than $70.0 billion. Since Bank One’s figures include some private label receivables it is unclear which issuer holds the number one ranking in receivables. For complete 4Q/98 and full year 98 financials for both Citigroup and Bank One please visit CardData ([][1]).

                             1Q/98     2Q/98    3Q/98     4Q/98
Managed Receivables:        $46.8b     62.0b    63.8b     69.6b   
Gross Accounts:              25.6m     39.4m   39.7m     40.5m
Quarterly Volume:           $25.3b     35.4b    37.7b     42.2b
Net Charge-offs:             5.85%     5.65%   5.15%     4.82%
90+ Day Delinquency:        1.85%     1.56%   1.49%     1.45%
Bankruptcy/Gross CO:        37%       41%       43%       43%
Source: CardData (



Super Bowl

As expected VISA will unveiled two new commercials during this weekend’s Super Bowl XXXIII. VISA confirmed yesterday that both of the commercials will support the ‘VISA Check Card’. Entitled “Nigel” and “Romance,” the Super Bowl ads, produced by BBDO New York, will reinforce that VISA’s ubiquitous acceptance allows consumers to use the check card in everyday purchasing situations. VISA is the “The Official Card of the NFL” and recently opened a “NFL Hall of Fans”. Meanwhile American Express continues to hype its new Seinfeld commercials for the Super Bowl through a series of 15-second teasers. VISA also noted yesterday that about 70 million ‘VISA Check Cards’ were in-force at the end of 1998.


Advanta’s Biz Cards

Advanta reported yesterday its business credit card operations originated $399 million in receivables for the fourth quarter, up 14.1% from the last quarter, and closed the year with a managed portfolio of business credit card loans of $815 million, up 22.9% from $663 million at the end of 1997. The net-managed charge-off rate for business card loans was 5.46% compared to 5.79% for the third quarter.


WebCard Sale

H&R Block Inc. announced yesterday it will exit the credit card business through its subsidiary’s sale of the ‘WebCard VISA’ portfolio, with credit card account balances of approximately $181 million, to Providian Financial. The portfolio consists of about 120,000 accounts. The transaction is expected to close Friday. Block says the withdrawal from the credit card business, including the sale of the ‘WebCard’ portfolio, will result in a one-time, after tax net loss of approximately $15.4 million.


Citi Card Earnings Up 80%

Despite a softening in earnings among other bank segments Citigroup reported Monday its consumer business produced record fourth quarter results. Citi’s credit card business realized an 80% increase in earnings to $277 million attributable to pricing changes, lower funding costs, declining charge-offs and growth in charge volumes. Citi’s U.S. card portfolio grew 40% last year due to its acquisition of the Universal Card portfolio. Internationally, Citi said its Latin America consumer business experienced a 49% quarterly earnings decrease to $29 million because of a declining contribution from Credicard, a 33%-owned Brazilian card affiliate. For more 4Q/98 data on Citigroup please visit CardData ([][1]).



AmEx TRS Up 16%

American Express reported Monday its TRS division produced record fourth quarter net income of $326 million, a 16% increase over the $281 million reported a year ago. For the year TRS reported record net income of $1.36 billion, up 17% from a year ago. AmEx says TRS’ net revenues increased 8% from the prior year, reflecting higher billed business in the U.S. and internationally, as well as growth in cardholders loans, wider interest margins and higher travel commissions and fees. Higher spending per cardholders and growth in average cards outstanding led to the increase in billed business. The number of total cards in force at year-end reflects substantial growth in cards outside the U.S., offset by the cancellation of 1.6 million U.S. Government cards, effective Nov. 30, due to the company’s decision to withdraw from the U.S. Government Card business. For more detailed 4Q/98 financials on AmEx please visit CardData ([][1]).

                          4Q/98        4Q/97         CHNG
Total Cards               27.8m        29.6m        -6.1%
Q Volume                 $44.2b      $40.7b        +8.7%
Card loans               $16.7b      $14.6b       +14.9%
Delinquency               3.1%         3.5%          NA
Net Chargeoffs            6.2%         6.3%          NA
Net Int Yield              9.5%         9.4%          NA



CheckFree & Countrywide

CheckFree and Countrywide Home Loans, Inc., the nation’s largest independent mortgage lender, announced an agreement that will provide nearly 2 million Countrywide customers access to online electronic billing and payment through a central Web site of their choice.

Since 1998, Countrywide has offered its customers automated debit via the Countrywide Electronic Payment Service — powered by CheckFree’s robust payment infrastructure.  With this new agreement, Countrywide customers will also be able to receive their monthly mortgage statement electronically on their personal computers and pay it with a click of the mouse.

![][1]     Countrywide’s Web site () currently allows borrowers to access their personal account information online. In early February, Countrywide customers will also have the ability to electronically pay their mortgage via the Countrywide Web site.  In the next few months, consumers will be able to send their Countrywide payment electronically by visiting the CheckFree E-Bill(sm) Web site ( or the many other financial service providers’ Web sites that offer electronic bill presentment and payment.

“Countrywide prides itself on the technological prowess that has made us one of the top mortgage servicing companies today,” said Tom Boone, managing director of Countrywide.  “We continue to adopt the latest innovations, like CheckFree E-Bill, to offer our customers as many options as possible — not only for paying their mortgage, but for managing their overall finances.”

As part of its ongoing commitment to customer service, Countrywide will work to install the self-care component of CheckFree’s third-generation E-Bill product, announced at the recent Retail Delivery Systems trade show in Las Vegas.

According to Matt Lewis, senior vice president of Electronic Commerce Product Management and Marketing for CheckFree, “Bill presentment turns the traditional monthly bill into another powerful tool that can be used to communicate with customers.  Billers are able to brand their electronic bills according to their needs and use them to learn as much as they can about their customers via an interactive environment.”

With the signing of Countrywide, CheckFree now has contracts with more than 40 of the nation’s top 100 billers, including Ameren, American Electric Power, AT&T, BellSouth, Boston Edison, Chase Credit Card & Chase Mortgage, Columbia Gas of Ohio, Consumers’ Energy, CUNA Mutual Group, First USA, Florida Power & Light, GPU Energy, HomeSide Lending, International Billing Services, Northeast Utilities (Connecticut Light & Power and Western Massachusetts Electrical Company), Northern Illinois Gas (Nicor), Public Service Company of New Mexico, PGE, Small Business Administration, Southern California Edison, Southern Co., Total System Services Inc. (TSYS), and Washington Water Power.

In addition to billers, CheckFree works with financial service providers such as First Union and Intuit’s Quicken to offer integrated bill presentment and payment.  Future Web site launches for CheckFree E-Bill include Bank One, Chase Manhattan Bank and PNC Bank.

About Countrywide

Founded in 1969, Countrywide Credit Industries, Inc. originates, purchases, sells and services loans for single-family homes through its primary subsidiary, Countrywide Home Loans, Inc. The company is headquartered in Calabasas, Calif., and has nearly 11,000 employees with more than 500 offices across the nation.

About CheckFree

Founded in 1981, CheckFree (), the operating subsidiary of CheckFree Holdings Corp., is the leading provider of electronic commerce services, software and related products for more than 2.5 million consumers, 1,000 businesses and 850 financial institutions. CheckFree designs, develops and markets services that enable its customers to make electronic payments and collections, automate paper-based recurring financial transactions and conduct secure transactions on the Internet.

[1]: /graphic/countrywide/countrywide.gif


ECHO Up 316%

Electronic Clearing House Inc. reported fiscal 1999 first quarter net earnings of $258,000, compared with net earnings of $62,000 for the same period last year, a 316 percent increase, resulting in basic net earnings per share of $0.0163 and diluted net earnings per share of $0.0113, compared with $0.004 and $0.003 per share, respectively, for the same period last year.

Revenues for the first quarter of fiscal 1999 totaled $5,469,000, a 29.8 percent increase over revenues of $4,212,000 for the same period last year.

Electronic Clearing House provides credit card processing, check guarantee, inventory tracking services and various Internet services to more than 17,000 retail merchants and U-Haul dealers across the nation.

Through its subsidiary, Computer Based Controls, ECHO designs, develops and manufactures software and point-of-sale hardware that is utilized as credit card processing terminals, automated money order dispensers, utility bill payment systems, and inventory tracking devices.


Back of the Card

Citigroup is spearheading efforts to move VISA and MasterCard logos to the back of the card in order to strengthen its own card branding. Citi’s co-CEO, John Reed, also indicated yesterday, he would eventually prefer to see VISA and MasterCard brand names removed from his bank’s cards. Reed says he wants VISA and MasterCard out of the marketing business and believes the development of a communal association brand over the past 20 years has cost big banks market share in the credit card business. He believes the current structure has enabled card specialists such as MBNA to build large market shares at the expense of the systems’ founders. Reed predicted that given recent mega-mergers in the U.S. and the explosion of the Internet, the bank credit card landscape for VISA and MasterCards could break up into four brands: ‘Citi’, ‘Bank One’, ‘BankAmerica’ and everyone else. The branding issue was reportedly broached at a special VISA board of directors meeting earlier this month. Reed’s comments were immediately condemned by the IBAA yesterday which said VISA and MasterCard logos only make up 10% of the card’s face and the removal of the logos would create confusion among consumers and would also be detrimental to merchants.