LivePerson, Inc. (www.liveperson.com) announced that 50 leading Internet commerce sites are using its technology to provide real-time sales support to their customers, changing the face of e-commerce today. LivePerson has added sixdegrees to its growing list of impressive clients. Solidifying its position as the leader in online customer service, LivePerson is making e-commerce a more user-friendly experience while maximizing Web site profitability.
LivePerson’s technology allows visitors to e-commerce sites to engage in real-time text conversations with customer service representatives, providing shoppers with a secure, Web-based forum for questions and assistance. By providing e-commerce sites with the ability to directly interact with their customers at the point-of-sale, LivePerson enables these sites to increase average order sizes, online conversion and customer retention rates. Furthermore, LivePerson is the most cost-effective customer service solution available, as it significantly reduces telephony charges and requires no hardware or software installation.
“Signing 50 major e-commerce sites in only our first few months of business is a remarkable achievement,” remarked Robert LoCascio, CEO of LivePerson. “The rapid pace of our growth is a testament to the quality of the service we offer our clients, as well as an indication of the e-commerce market’s need for dependable customer service something we provide quickly and affordably.” The addition of clients such as sixdegrees positions the company as the most rapidly expanding force in live customer service. These new clients, along with LivePerson’s existing client base which includes CBS SportsLine’s IGoGolf.com, FragranceCounter.com, NationsBank’s Carfinance.com, Find SVP, 9Net Avenue, and 1800DayTrade.com, highlight LivePerson’s ability to provide the nation’s most trafficked e-commerce sites with an immediate and innovative solution to their customer service needs.
With headquarters in New York City, LivePerson is a privately held, venture-backed company whose mission is to bring dependable, real-time customer service to the e-commerce marketplace. Founded in 1998, the company’s initial financing was led by Dawntreader, and included FGII, Sterling Payot, and Silicon Alley Venture Partners. Additional financing was provided by Allen & Company, Sculley Brothers, and Alan Braverman.Details