M&I Data Services’ Electronic Funds Delivery division has introduced an enhanced card management system. ‘CMSe’ features Internet connectivity; point-and-click functionality; cardholder access via Internet or VRU; customer PIN changes via Internet, VRU, or branch; cardholder plastics choice; photo cards; and alternative debit solutions. Debit options include payroll programs, incentive/reward programs, MSA accounts, gift cards, shopping mall cards, and campus cards. The new system also offers enhanced reporting capabilities including ad hoc reports.Details
The “busiest shopping day of the year” provided a windfall for retail web sites, as Internet users spent over $500 million during Thanksgiving week (November 22-28), nearly doubling what they spent the preceding week, a Goldman Sachs – PC Data Online weekly buying study disclosed this morning.
Significant increases in the number of buyers occurred in nearly all major categories with software, toys, music and books respectively claiming highest numbers this week.
The weekly survey is part of a study commissioned jointly by Goldman Sachs’ e-Tailing analyst Anthony Noto and PC Data Online to measure behaviors, attitudes and satisfaction levels of online buying during the upcoming Holiday season. A leading Internet research firm specializing in web commerce, PC Data Online surveyed 3,084 home-based Internet users about their online web buying between November 22 and 28 in cooperation with Goldman Sachs.
“What’s most impressive about this jump was the increase in buying across all categories,” said Cameron Meierhoefer, Internet analyst for PC Data Online. “It appears that a significantly larger and more diverse set of consumers is taking advantage of the widely expanded set of offerings this year.”
Meierhoefer also noted that more potential online shoppers are postured to join the masses online, with 40 percent of the respondents indicated they plan to “begin” online shopping after the Thanksgiving weekend.
“We have been tracking brick-and-mortar sales for many years. If similar buying patterns exist on the Internet during this Holiday season, then I expect that more than 70 percent of spending is yet to come between now and the end of the year,” Meierhoefer said.
Goldman Sachs is a leading global investment banking and securities firm, providing a full range of investing, advisory and financing services worldwide to a substantial and diversified client base, which includes corporations, financial institutions, governments and high net worth individuals. Founded in 1869, it is one of the oldest and largest investment banking firms. The firm is headquartered in New York and maintains offices in London, Frankfurt, Tokyo, Hong Kong and other major financial centers around the world.
Headquartered in Reston, VA, PC Data was established in 1991 and is a leader in technology intelligence and analysis. The PC Data Online suite of services was introduced in 1999 to track Internet usage. It has recently established a state-of-the-art capability to field Internet-based surveys.
Top Categories Among Internet Shoppers (Nov. 22-28)
Category Estimated Buy Rate Est. Amount % gift
Computer Software 973 13.2% $ 54,968 25.0%
Toys 880 20.3% $ 61,989 84.9%
Music 846 11.3% $ 22,566 39.4%
Books 836 19.1% $ 28,030 36.0%
Videos/DVD 587 14.3% $ 16,354 35.8%
Health & Beauty 479 19.1% $ 12,611 28.3%
Computer Hardware 464 10.2% $119,126 19.6%
Apparel 464 16.1% $ 41,850 46.5%
Flowers/Cards 401 11.1% $ 8,174 78.4%
Pet Supplies 313 15.8% $ 7,656 23.1%
Travel 288 8.7% $ 87,455 19.7%
Food/Groceries 283 14.4% $ 12,005 22.0%
Electronics 283 6.4% $ 28,701 33.3%
Home and Garden 244 18.0% $ 20,277 39.2%
Sporting Goods 161 11.0% $ 12,859 25.0%
Entertainment 156 6.9% $ 5,127 21.2%
Autos 108 4.0% $ 5,351 18.2%
Internet Spending by Category (Oct. 30 – Nov. 28)
Category 10/31/99 11/7/99 11/14/99 11/21/99 11/28/99
Software $19,504 $25,506 $21,908 $28,674 $ 54,968
Hardware $34,957 $58,803 $37,250 $81,770 $ 119,126
Videos/DVD $ 5,693 $ 7,034 $ 6,499 $ 6,280 $ 16,354
Music $ 6,699 $11,399 $12,701 $ 8,546 $ 22,566
Flowers/Cards $ 3,988 $ 3,371 $ 3,801 $ 2,397 $ 8,174
Travel $35,153 $31,950 $35,915 $22,028 $ 87,455
Toys $10,608 $12,881 $14,134 $19,943 $ 61,989
Books $ 6,758 $ 7,877 $ 7,412 $ 9,748 $ 28,030
Health & Beauty $ 5,294 $ 4,671 $ 5,437 $ 8,787 $ 12,611
Apparel $ 8,911 $10,478 $11,862 $13,920 $ 41,850
Home and Garden $21,453 $ 5,959 $ 3,743 $20,298 $ 20,277
Autos $ 4,511 $ 7,767 $22,658 $13,431 $ 5,351
Food/Groceries $ 1,627 $ 2,736 $ 3,559 $ 3,597 $ 12,005
Electronics $13,255 $18,855 $ 9,960 $12,646 $ 28,701
Entertainment $ 5,061 $ 6,155 $ 2,488 $ 3,523 $ 5,127
Pet Supplies $ 3,807 $ 1,942 $ 3,438 $ 3,660 $ 7,656
Sporting Goods $11,988 $ 4,318 $ 5,481 $14,958 $ 12,859
Totals $199,267 $221,702 $208,245 $ 274,205 $ 545,098
CardData ([www.carddata.com]) reported this morning that as of October 31, the nation’s ten largest issuers had $345.2 billion in receivables and $534.5 billion in year-to-date volume. The top ten also had a total of 246.6 million gross accounts and 147.5 million active accounts. The average active balance logged in at $2,248 while the average volume per active account came in at $3,439.
Building on the success of last summer’s “Free Fridays” promotion, Starwood Preferred Guest and American Express announce, “Free Fridays & More.” Here’s how it works: Members and new members of Starwood Preferred Guest, Starwood’s frequent guest program, who are American Express Cardmembers can participate in Free Fridays. Members who stay five times at Starwood Preferred Guest properties between December 1, 1999 and February 29, 2000 and pay with the American Express Card automatically receive two Free Fridays. Plus, Starwood Preferred Guest members who stay additional nights during the promotion period can earn up to $500 in Leisure Certificates good toward additional weekend stays.
This time around, Starwood is expanding its “Free Fridays” promotion from The Americas to the rest of the world. Now “Free Fridays” can be earned at more than 650 hotels around the world incorporating the Westin, Sheraton, Four Points, St. Regis, The Luxury Collection, and W hotel brands. “Free Fridays” can be redeemed at more than 600 participating Starwood hotels around the globe from January 7, 2000 to March 31, 2000. Leisure Certificates are good toward weekend stays when you pay with the American Express Card, and can be redeemed from June 1, 2000 to August 31, 2000.
Best of all, members can redeem their “Free Fridays” and Leisure Certificates with no hassles. Enjoy “Free Fridays” in Bali in February or over Valentine’s Day in Paris. Use your Leisure Certificates for a taste of summer in San Francisco or Italy. As always, Starwood Preferred Guest has no blackout dates or capacity controls, so members can use their “Free Fridays” and Leisure Certificates at participating properties around the globe when they want.
“‘Free Fridays’ was a hit because our members loved its simplicity,” said Josh Lesnick, Starwood’s vice president of loyalty marketing. “Now we’re enhancing the program by expanding ‘Free Fridays’ around the globe, and adding Leisure Certificates, which give our members the ultimate in flexibility because they can use them for rooms or incidental charges during their weekend stays this summer.”
“American Express is pleased to offer Cardmembers this valuable promotion,” said Judith King-Murray, vice president travel industries. “Not only can our Cardmembers earn Free Fridays at Starwood hotels and resorts, but they can enjoy the flexibility of using them without blackout restrictions.”
Less than a year old, Starwood Preferred Guest was already rated the #1 Hotel Loyalty Program as reported by USA Today. Starwood Preferred Guest is the only upscale hotel company in the world to abolish blackouts and capacity controls allowing members to go where they want, when they want.
Full terms and conditions of the program are available at [http://www.preferredguest.com] or by calling your nearest Starwood Preferred Guest customer service center.
Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) through its St. Regis, Luxury Collection, Westin, Sheraton, Four Points and W subsidiaries, is one of the leading hotel and leisure companies in the world with more than 700 hotels in 77 countries and 130,000 employees at its owned and managed properties.
American Express (NYSE: AXP) is a diversified worldwide travel, financial and network services company founded in 1850. It is a world leader in charge and credit cards, Travelers Cheques, travel, financial planning, investment products, insurance and international banking. For more information, visit [http://www.americanexpress.com].
CyberMark, the leading developer and supplier of smart card solutions for education, corporate, stadium, and government markets announces that it will team with FMC (Funding and Marketing Consultants) of Memphis to introduce a loyalty program that will combine both “brick and mortar” loyalty applications with web based services. CyberMark and FMC plan to target regional retailers who are interested in using both traditional and new Internet based loyalty and incentive programs.
“Combining both traditional and Internet based loyalty programs are key components for establishing a relationship between the cardholder and the community,” said Thomas K. Burke, Vice President of Marketing for CyberMark. He further stated, “The CyberMark SmartWorld(R) Plus offering will provide a strong value proposition for cardholders by offering loyalty incentives at both Internet sites and retail locations while also allowing cardholders access to their accounts on the web. We believe that teamed with local radio stations, non-profit organizations and the chambers of commerce, the combined program will provide a compelling offering for regional merchants.”
The SmartWorld(R) Plus offering will allow FMC to successfully implement the loyalty card concept in the Memphis area, which offers incentives to the cardholder and funds to local non-profit organizations with purchases in the community. FMC has formed a marketing partnership with BTR Enterprises, a leading incentive marketing company in the Mid-South, and will jointly market the SmartWorld(R) Plus offering to merchants and card issuers. Bob Daniels, President of FMC said “We believe that the SmartWorld(R) Plus card will allow merchants to realize a higher profit per customer by virtue of its unique incentive program.” Richard Carey, General Manager of BTR added “With this loyalty program the consumer will benefit by being able to collect their rebates from both Internet purchases and with local retail establishments while they shop.”
Founded in 1996, CyberMark is a leading electronic commerce company, specializing in the creation of smart card communities on the Internet and in closed environments. Cardholders conduct smart card based transactions using their cards at locations displaying the SmartWorld(R) logo. SmartWorld(R) is a registered trademark of CyberMark. CyberMark has shown tremendous growth and significant innovation as it continually fine-tunes its exceptional services for its customers. To learn more about CyberMark, visit [http://www.cybermark.com]
M&I Data Services’ Cardpro Services (an operating unit of the Electronic Funds Delivery division) is now offering a new Internet tool for its card personalization customers.
Cardpro has developed Virtual Account Manager, a Web site designed to provide clients with access to information regarding various aspects of their card issuance programs. VAM is a secure site, accessed only with a client-selected user name and password.
“VAM provides clients with the capability to easily exchange information with Cardpro via the Internet. Some of the many client benefits include 24-hour access, increased speed of data exchange versus traditional methods, and status updates that are posted regularly throughout the day,” said Frank D’Angelo, senior vice president and general manager of EFD Services at M&I Data Services.
VAM will play an integral role in keeping Cardpro clients informed of their order status. A key component of the program is its reporting capability. With standard reports, customers can obtain information on the status of daily orders, order receipt, order quantity, and ship date. Customizable reports allow viewing of open orders, closed orders, all orders, or information from a specific date range. These reports also include a summary of on-time percentage and turnaround distribution based on report criteria.
Headquartered in Milwaukee, Wis., M&I Data Services is a division of Marshalley Corporation (NYSE: MI), a $23.6 billion holding company. M&I Data Services had total revenue of $509 million in 1998 and provides leading-edge technology solutions to the financial services industry, offering consulting, software, and processing solutions for financial institutions worldwide. The company’s rapid growth is being fueled by innovative product development, strategic product acquisitions, and strong customer relationships.
The Electronic Funds Delivery (EFD) Services division of M&I Data Services provides transaction routing, switching, and authorization services for the electronics funds transfer industry. It supports all major makes and models of ATMs and provides ATM and debit card processing. EFD also performs network gateway services and has network interfaces to all of the major regional and national ATM and point-of-sale (POS) networks. The EFD Services division provides complete cardholder services, merchant services, credit approval, and portfolio risk management, and offers a neural-network fraud management solution and comprehensive card personalization services.Details
MasterCard International and Gemplus announced a new global alliance aimed at providing quality support to MasterCard members in all stages of the Europay MasterCard Visa (EMV) migration process.
Gemplus is a charter member of the Chip Vendor Services Program (CVSP), an innovative program jointly launched by MasterCard and Europay earlier this year to develop a special pool of companies trained and experienced in providing chip implementation services for MasterCard and Europay chip products.
Mike Harris, senior vice president, MasterCard chip group, says, “We are extremely pleased with Gemplus’ commitment to the Chip Vendor Services Program and broad support of MasterCard’s chip initiatives. Gemplus’ global presence, combined with their experience and reputation in the industry, gives us confidence in their ability to develop solutions that will meet our members’ growing chip implementation needs.”
Gemplus’ range of capabilities in the area of smart cards is easily evidenced in the comprehensive portfolio of products and services it has developed to support members migrating to chip, including:
— Standard and customized smart card training geared toward promoting quick and advanced learning on smart card basics, EMV specifications, open operating systems, and security
— Consulting services, including the design of value-added services that will help enhance a member’s chip business case (e.g., mobile banking and mobile commerce services, loyalty functionality)
— Turn-key partial grade and full grade acquirer solutions, including POS upgrades, EMV terminal type approval solutions, and authorization and data capture server upgrades
— Project management services that ensure the quality and on-time delivery of EMV migration solutions
— A wide range of smart card products, including the MasterCard-branded chip payment applications , and a choice of applets (e.g., loyalty, secure access control, gsm)
— Personalization services that are adapted to a member’s number of cards, and their card and application profiles
The new global alliance between MasterCard and Gemplus covers the EMEA, Americas and ASPAC regions. “We are delighted to be the only large smart card manufacturer that has thus far received approval for the CVSP,” said Sami Baghdadi, head of Electronic Business Group at Gemplus. “Being a part of CVSP reinforces Gemplus’ credibility as a respected consulting company, and increases the added value it can bring to the banking industry. As a global company with regional and local presence in the Americas, EMEA and ASPAC, Gemplus is extremely well positioned to help MasterCard members in the large migration from magnetic stripe to chip-based technology through 2005.”
“Gemplus is actively setting up task forces and skill groups dedicated to MasterCard member banks for the next 4-5 years,” said Mounji Methlouthi, head of the Gemplus Consulting Group in EMEA region.
Gemplus S.C.A., ([www.gemplus.com]) is the world’s leading provider of plastic and smart card-based solutions (by units sold, source Dataquest 1998). Gemplus sells magnetic stripe cards, memory and microprocessor-based smart cards, smart contactless cards, electronic tags and smart objects. The company designs and markets software, development tools and readers. Gemplus also provides consulting, training and personalization services to deliver the industry’s most comprehensive and flexible card-based solutions to its developers, distributors, partners, and customers.
With sales of over $US648 million in 1998, Gemplus employs more than 4,300 people in 10 manufacturing facilities, 5 r&d centers and 41 sales and marketing offices located in 27 countries around the world. Founded in 1988, Gemplus has successfully implemented portable and secure smart card-based solutions to simplify applications such as public and wireless communications, financial transactions, loyalty, transportation, education, healthcare, identity, physical access control, pay tv, electronic commerce, internet security, logical access control and information technology.
Carreker-Antinori, Inc., a leading provider of integrated consulting and software solutions to the financial industry, will introduce at the BAI’s Retail Delivery ’99 conference in Miami, the company’s new, expanded automated teller machine product line of electronic information services – eiService. The new service includes an electronic, Internet-enabled infrastructure that provides automated, real-time communication between ATM deployers and their service providers.
“The eiService solution will build upon our considerable Liquidity Management success,” said Denny Carreker, chairman and chief executive officer of Carreker-Antinori. “Through a Web-based, open architecture, banks will now be able to manage their ATM fault management, dispatch and cash forecasting needs through a fully automated system.”
“We continue to increase the breadth of our service offerings where we see emerging demands in the market place, and recognize the opportunity to increase our customers’ and our own shareholder value,” continued Carreker. The financial services ATM market opportunity is estimated at over $1 billion, and like the retail delivery side of banking, is anticipated to grow at a compounded annual growth rate of more than 10% over the next four years, according to a GartnerGroup study.
In addition, Carreker-Antinori announced the signing of a letter of intent to acquire Toronto-based Automated Integrated Solutions, Inc. (AIS), a provider of advanced technologies driving the monitoring and communication requirements of large ATM networks. With this acquisition, Carreker-Antinori will also acquire two products – ATM Management System (AMS), technology which provides the management of ATM systems through fault monitoring and automated dispatch and escalation; and Super Service Provider Gateway (SSPG), a web-based facility that allows electronic communication between ATM deployers and their service providers. These software solutions, when integrated with Carreker-Antinori’s market-leading ATM CashForecaster(TM) – which optimizes the level of cash maintained in an ATM with the cost of transportation and forecasts daily customer withdrawals to avert potential currency outages will be included in the eiService suite. The eiService solution complements Carreker-Antinori’s other Liquidity Management solutions – Branch CashForecaster and Vault CashTracker – as well as the Transportation Services Group.
“This is a natural extension of the value-added services that we currently provide to our customers,” said Wyn Lewis, executive vice president of Revenue Enhancement, Carreker-Antinori. “AIS’s product vision and technology strengths in ATM management, dispatch systems and advanced data communications expertise were the decisive factors in our purchase decision. With this acquisition, we now offer a superior alternative to competitive technologies. In fact, by the end of the first quarter of 2000, we expect to be in production at two of the five largest ATM networks in the United States.”
Said Bjorn Larsen, president, AIS, “The joined efforts of Carreker-Antinori and AIS will bring significant benefits to the clients of both companies and to the financial services industry as a whole. We saw the value in leveraging Carreker-Antinori’s extensive sales network and customer franchise to rapidly penetrate the market. The complementary product focus and vision of the combined companies will serve as the foundation for our long-term strategic business direction.”
The eiService solution will be offered within Carreker-Antinori’s Liquidity Management group and also incorporates the recently announced transportation services group. Jim McHale will serve as the managing director of the new group.
About AIS – In 1995, Bjorn Larsen and colleague Roger Gaulin founded Automated Integrated Solutions, Inc. (AIS), with the strategic
plan of building next-generation, script-free control systems for large automated teller machine (ATM) networks. The company’s ATM Management System (AMS) has set new standards for driving large networks across the industry, utilizing new electronic gateways for communicating transactions, and automating management of network operations.
About Carreker-Antinori – Carreker-Antinori, Inc. is a leading provider of integrated consulting and software solutions that enable banks to increase their revenues and/or reduce their costs. The Company’s offerings include revenue enhancement, payment systems, and emerging solutions. The Company’s customers include 170 financial institutions in the U.S., Canada, United Kingdom, Ireland and Australia, including 70 of the largest 100 banks in the United States. For more information about Carreker-Antinori, please visit our Web site at [www.carreker-antinori.com].
Schlumberger, the world’s leading provider of smart card-based solutions, today announced that Schlumberger and loyalty software leader Welcome Real-time have joined forces to boost smart payment card usage. By integrating Welcome Real-time’s software with Schlumberger payment terminals, the companies are giving retailers a complete, simple-to-implement loyalty solution based on today’s smart credit, debit and e-purse cards.
Schlumberger MagIC point of sale terminals now support Welcome Real-time’s XLS -eXtended Loyalty System. This allows a smart payment card to store and process the electronic equivalent of punch cards, the paper loyalty cards used by retailers to encourage repeat visits.
‘We’re giving retailers a competitive reason to invest in smart card readers – to draw customers back with a reliable, automated loyalty program,” said Aneace Haddad, president and CEO of Welcome Real-time. ‘Welcome Real-time’s system also makes the bank or financial institution issuing the card more competitive, by adding value to the card and encouraging customers to use their card more often. And it’s very attractive for consumers, too now they can get rid of the paper bonus cards stacking up in the kitchen or making their wallets fat.’ “We design our terminals to give customers the widest possible options for growth,” said Bertrand Knopf, Schlumberger marketing manager, Financial Cards and POS Terminals. “By combining their advanced capabilities with multi-application cards and market-leading loyalty software, we’re leveling the playing field for all retailers, enabling them to deliver one-to-one customer marketing simply, quickly, and cost effectively.’
Welcome Real-time’s aim is to extend the use of credit, debit and e-purse cards into retail sectors currently dominated by cash and checks, and the availability of a complete solution of MagIC terminals and Schlumberger cards charged with XLS is seen as a major step towards that goal. In this role, the smart card offers card issuers a new opportunity for differentiation through its ability to manage dynamically dozens of electronic punch cards. It acts as a wallet with multiple slots, ready to receive electronic punch cards from many different merchants. Using off-the-shelf, low cost, smart credit card technology, each merchant’s electronic punch card can be added automatically to a customer’s smart card the first time that customer shops at that merchant’s store. At every visit, the card is electronically ‘punched’. Once the customer has reached the number of visits or total amount necessary to receive the free item or service, a coupon is automatically printed out at the payment terminal. No two customers will have the same set of punch cards simply because no two customers have exactly the same shopping profile. As customers change their buying habits and choose to shop at new retailers, the punch cards automatically adapt to the cardholder’s behavior: as punch card programs expire, they are simply replaced with new programs.
The Schlumberger MagIC range is a line of banking and retail solutions comprising desktop (MagIC 6000) and portable (MagIC 9000) terminals, management systems and application software. These highly versatile point of sale terminals accept the spectrum of smart payment cards (credit, debit, and e-purse), plus conventional cards and meet all major international banking standards, including EMV. Through 20 years of developing card technology for most of the world’s leading financial organizations, and with an installed base of almost 500,000 terminals in over 30 countries, Schlumberger has a unique perspective on the present and future requirements of issuers, distributors and users of POS systems.
About Welcome Real-time Welcome Real-time creates loyalty software for multi-application smart cards issued by banks and other financial institutions. The core product, the eXtended Loyalty System (XLS) helps merchants to understand and better communicate with their customers, and to deliver real-time rewards to consumers at the point-of-purchase. The company’s technological leadership is recognized world-wide, thanks to such patented innovations as Real-time RFM and the novel use of Internet to carry transaction data from the point of sale terminal to the central server.
Welcome Real-time is headquartered in Aix-en-Provence, France. The company’s management includes smart card marketing pioneers who have been running electronic cash programs since 1987 and who launched smart card based electronic couponing applications as early as 1993. Welcome Real-time is a charter member of VISA USA’s workgroup integrating loyalty and payment onto one card and a member of the MULTOS supplier network. Welcome Real-time also supports Microsoft’s recently announced Smart Cards for Windows. For more information, visit the company’s web site at [www.welcome-rt.com].
Schlumberger provides terminals, smart cards, host systems and management software, plus applications expertise, to ensure rapid time to market for innovative banking and loyalty schemes. Through 20 years of developing card technology for most of the world’s leading financial organizations, and with an installed base of almost 500,000 terminals in over 30 countries, Schlumberger has a unique perspective into the future requirements of POS systems. Partnerships like this with Welcome Real-time are key to the Schlumberger strategy of adding value to these innovative smart solutions with best-of-breed software.
Schlumberger is the leading provider of smart card-based solutions worldwide. Drawing on 20 years experience in pioneering smart card innovations, Schlumberger is continuing to evolve the new generation of smart cards, parking terminals, ticketing machines, payphones, banking terminals, servers, software, applications and systems integration that will play a key role in the 21st century’s digital age. Additional information is available at .
VISA reported this morning that its payment network in the U.S. processed a record 2,808 transactions per second from 12 p.m. to 1 p.m. PT on Friday, Nov. 26. Globally, VISA processed 53 million transactions on Friday, up 30% from 41 million the same Friday in 1998. Worldwide, Saturday was the busiest day at the start of this holiday season as VISA’s payment network processed an all-time high of 3,177 transactions per second. Transaction volume hit a record high of $13.9 billion in for the first week of the holiday shopping season, significantly up from the $11.1 billion spent over the same seven day period a year ago. In the first holiday shopping week, VISA’s global payment network processed 508 million transactions, up 22% from the 419 million transactions processed over the same 1998 period. The global VisaNet processing system can handle some 6,000 transactions per second.Details
CardWeb.com announced this morning it recently passed the 1000th issue of CardFlash. The world’s first daily news service for the card industry was officially launched September 11, 1995. Daily readership now exceeds 13,000 professionals. Robert McKinley, CEO of CardWeb, said this morning from the Sydney office, that CardFlash is now distributed in 33 countries and is poised for greater international growth with the introduction of two global information services: ‘Card2000’ and ‘CardPlanet’. ‘Card2000’ will be offered exclusively to CardFlash subscribers in the first quarter 2000. The optional ‘CardFlash Library’ now offers searchable access to more than 12,000 card related articles published since 1995.Details
Reston, VA-based The .Com Group predicted this morning that holiday shopping will not be as successful as most e-tailers would like, due to usability issues on the web. The company anticipates that there will be $5-7 billion lost in e-commerce over the next four weeks. The .Com Group estimates that close to half of all e-sales won’t be executed due to navigational problems. The consulting concern says other sales will be lost due to issues with order fulfillment, shipping, and inventory control.Details