Siemens Nixdorf Retail and Banking Systems, introduced the ProCash family of ATMs yesterday. ProCash ATMs support the WOSA/XFS standard for application interoperability and portability. The ATM family supports the addition of new services for customers from revenue generating applications like advertising and ticket sales to Internet accessibility. Among the more advanced features supporting this are integrated alphanumeric keyboards and powerful connectivity options.Details
GlobeID Software, unveiled a server-side digital wallet, @PayIssuer. @PayIssuer is a unique answer to card issuers’ primary concerns of lowering customer acquisition cost, increasing customer retention and marketing effectiveness, promoting brand recognition, cross-selling additional financial services and maximizing transaction volume. A companion product, @PayPortal targeted at portals and large merchants, was also introduced.Details
The Smart Card Forum (SCF), a multi-industry organization working to accelerate the widespread acceptance and application of smart card technology, today announced that Ann Kennedy and William M. Randle have been appointed to its Board of Directors. Kennedy and Randle both bring extensive financial experience to the Board and currently hold executive management positions within the financial industry.
“We are excited to welcome Ann and William to our Board, and look forward to working closely with them as The Smart Card Forum continues to achieve its goals for widespread smart card usage in the year 2000 and beyond,” said Donna Farmer, president and CEO of The Smart Card Forum. “Both Ann and William are visionaries in their respective fields, and we expect that they will play a key role in helping to build our membership base and enhancing our services.”
Kennedy is currently vice president and general manager for global smart card business development at First Data Corporation. In this position, she leads First Data’s initiatives to offer a global end-to-end smart card solution to its merchant and card issuing clients. Kennedy holds an undergraduate degree from the University of Nebraska.
Randle is currently executive vice president and managing director of Direct Access Financial Services for The Huntington National Bank. He directs the development and implementation of innovative products and services, including the use of smart card technology to more than 600 financial services offices. Randle holds an undergraduate degree from the University of Florida and an MBA from Loyola University.
“I am pleased to have the opportunity to share my smart card vision with fellow Forum Board members as we enter the new millennium,” said Kennedy. “My expectation is that smart card implementations will continue to rapidly increase as the Board works together to champion this valuable technology.”
“The innovative use of smart cards and complementing technology is critical to the future of the financial industry,” said Randle. “As a member of The Forum’s Board, I am thrilled and honored to play a visionary role that will help increase membership and enhance services, which, in turn, will contribute to increased smart card usage in the U.S. and around the world.”
About The Smart Card Forum
The Smart Card Forum is a non-profit, multi-industry organization of nearly 200 members working to accelerate the widespread acceptance of multiple application smart card technology by bringing together, in an open forum, leading users and technologists from both the public and private sectors. The Smart Card Forum is the leading organization for education and awareness of topical issues associated with the use and adoption of smart card systems. The Smart Card Forum also operates the Smart Card Forum Educational Institute, the industry-leading course dedicated to providing smart card education that has set the standard in the industry. The curriculum is based on leading edge educational models and methodologies utilizing experienced instructors who are experts in the smart card industry. For more information about The Smart Card Forum, log on to the organization’s Web site at [www.smartcardforum.org].
Vital Processing Services and CyberSource announced a partnership whereby the two companies have integrated their Internet payment services for vital to resell to its acquiring clients and their merchants. Vital has integrated CyberSource’s Internet payment services with its high-speed payment network, VirtualNet, which capitalizes on the VisaNet backbone.Details
Siemens Nixdorf Retail and Banking Systems, announced tuesday that the company has been certified as an approved vendor for Citigroup’s global ATM network. Citigroup’s global ATM software platform, named Catalyst, is now certified to run on the latest generation of Siemens Nixdorf ATM systems. The CATALYST software engine is a web-enabled multi-application, multi-language enabling technology which will run Citigroup’s proprietary ATM systems throughout the world in the next millennium.Details
NextCard published a list of the “NextCard Top Ten eHoliday Retailers,” a special supplement to the eCommerce Index. The NextCard eCommerce Index indicates that online holiday shopping surged in November, with toy merchants showing the greatest increase in transaction volume. eToys jumped 13 places to #9.Details
Another suit over online gambling with credit cards in California has surfaced. A Marin county man filed a lawsuit yesterday against American Express and Discover claiming the credit card companies facilitated and profited from illegal online gambling loans. The Plaintiff, while web surfing in California in the summer of 1998, lost over $25,000 dollars to online gambling casinos using his American Express and Discover credit cards. American Express threatened to sue which led to the filing of the complaint. The suit alleges that California has a strong, long standing public policy against the enforcement of gambling debts. The suit also alleges that the credit card companies are sophisticated in the use of e-commerce and knew or should have known about the online casino operations and Internet gambling loans. Marino v. American Express, alleges that the credit card companies participate in and profit from illegal online gambling by issuing merchant accounts to Internet casino operators.Details
MS-based Triton confirmed Monday the installation of approximately 600 Triton ATMs in Australia. Until this year, the Australian ATM market has been dominated by full-function ATMs, operated almost exclusively in bank locations. Triton pioneered the adoption of off-premise ATMs in Australia. To bring its cash-dispensing ATMs to the Australian market, Triton formed an alliance with Direct Cash Pty Ltd. of Australia. Major clients of Direct Cash include 7-Eleven and Coles Myer.Details
Wells Fargo & Co. is piloting the Wells Fargo EasyOrder online shopping service for automatic filling of online store order forms at thousands of retailers.
The service is being provided in partnership with Brodia, an e-commerce company dedicated to simplifying online shopping for consumers.
The Wells Fargo EasyOrder service is being made available free to online banking customers through a pilot program that started last month. Wells Fargo is currently piloting the service with 750 customers to gain in-depth customer feedback before it rolls out to its 1.4 million online banking customers early next year. During the pilot, the Wells Fargo EasyOrder service will be available through a private Web site.
Designed to make online shopping easy and convenient, the Wells Fargo EasyOrder service stores purchasing information — multiple billing, shipping and credit card information for automatic filling of online store orders — in one location. Customers will no longer need to re-enter data each time they make online purchases.
In addition, the service will store order confirmations and favorite shopping sites while keeping all of it secure in an encrypted format accessible only with a password and user ID. Search capabilities help customers find a particular product, brand or store, and special offers and discounts are presented for those products selected by the customer.
“More than 1.4 million customers trust us with their online banking, and we aim to extend that relationship into the online shopping arena with the Wells Fargo EasyOrder service,” said Sharon Osberg, executive vice president of Wells Fargo’s Online Financial Services Group.
To shop with the Wells Fargo EasyOrder service, Wells Fargo customers link directly to the online store of their choice and select items for purchase. At the “check-out” section of the online store, customers are requested to fill out an order form with credit card and shipping information.
Instead of typing in information, customers simply click on a button, and the form is automatically completed using information stored by the Wells Fargo EasyOrder service.
“Wells Fargo has consistently taken a leadership role on the Internet,” said Ron Martinez, chief executive officer of Brodia. “By partnering with us to provide an online shopping service, Wells Fargo can assist customers in taking full advantage of online shopping as it becomes an increasingly important part of people’s everyday lives.”
A recent survey found that online banking customers were more comfortable making online purchases than general Internet users. In fact, 77 percent of Wells Fargo’s online banking customers have made purchases online, compared to 42 percent of general Internet users.
As the first major financial services company in the U.S. to launch Internet banking services in 1995 ([www.wellsfargo.com]), Wells Fargo has blazed the trail for interactive tools and features for customers. Wells Fargo started online services through Prodigy in 1989, and over the last decade has introduced a wide range of easy-to-use online services for customers. Today, Wells Fargo is the largest Internet bank in the world.
About Wells Fargo
Wells Fargo & Company (NYSE:WFC) is a $205 billion diversified financial services company providing banking, insurance, investments, mortgage and consumer finance services through almost 6,000 stores, its Internet site ([www.wellsfargo.com]) and other distribution channels across North America and elsewhere internationally.
Brodia ([www.brodia.com]) gives consumers a new and better way to shop online. Based in San Francisco and funded by Draper Fisher Jurvetson and Capital Z, Brodia simplifies and organizes online shopping around the individual, helping consumers find what they are looking for while protecting their privacy and eliminating unwanted marketing.
The company’s leadership team has led important innovations in e-commerce and online privacy and security. Brodia played a key role in the development of Electronic Commerce Modeling Language ([www.ecml.org]), an open standard designed to streamline online merchant forms.
GE Capital and J.C.Penney Company, Inc. announced Monday they have closed the previously announced sale of JCPenney’s private label credit card business and credit card service facilities to GE Capital. GE Card Services, a GE Capital company, will manage the portfolio.
In a related ten-year credit card services agreement, GE Capital will re-launch the JCPenney credit card and enhance its benefits for customers, provide more favorable repayment terms and introduce new marketing programs such as support for customers shopping on-line.
“With the closing behind us, GE Card Services is focused on the tremendous opportunities JCPenney represents. This retailer has recognized the value of private label credit since 1958. For all of JCPenney’s distribution channels and formats, including the Internet, our credit card program will build on the relationship consumers already have with JCPenney, as well as attract new customers,” said Edward D. Stewart, president and chief executive officer, GE Card Services.
GE Card Services, a GE Capital company, is a leading North American provider of credit card-related financial services for retailers and consumers. With assets of more than US$300 billion, GE Capital is a global, diversified financial services company with 28 specialized businesses. A wholly owned subsidiary of General Electric Company (GE), GE Capital, based in Stamford, Conn., provides equipment management, mid-market and specialized financing, specialty insurance and a variety of consumer services, such as car leasing, home mortgages and credit cards, to businesses and individuals around the world. GE is a diversified manufacturing, technology and services company with operations worldwide.Details
Despite widespread beliefs to the contrary, credit card theft affects very few online shoppers, according to a joint survey released Monday by BizRate.com and Shop.org.
BizRate.com ([http://www.bizrate.com]), the Internet’s leading e-commerce merchant rating and marketing research firm, conducted the survey in cooperation with Shop.org ([http://www.shop.org]), the trade association of online retailers, to gauge the experiences of consumers who use credit cards while shopping online. Nearly 13,500 online consumers participated in the real-time Flash Survey(TM). While 58 percent expressed concern that their credit card numbers would be “stolen” during transmission to a merchant, less than 2 percent of those surveyed actually experienced credit card number theft.
“Our overall findings are solid evidence that shopping online with a credit card is extremely safe,” said Paul Bates, vice president of Information Products Group at BizRate.com. “These results make a significant statement about the overall health of e-commerce and its tremendous potential for the future,” he added.
Despite the low incidence of credit card number theft, online consumers can improve their chances of having positive shopping experiences by using tools available on the Internet, including the BizRate.com Web site. “BizRate.com rates merchants based on consumers’ actual experiences,” Bates said. “These reports provide an added margin of safety. Also, shopping at sites with encrypted security at the point of sale is essential to preventing credit card theft.”
“The survey substantiates precisely what responsible online retailers have known for a long time, that using a credit card is safe on secured sites,” said Bob Smith, executive director of Shop.org. “As an industry, we have not witnessed theft of cards. We’re befuddled by continued consumer beliefs to the contrary.”
Other findings of the BizRate.com/Shop.org survey include: Even among the few online shoppers who had experienced credit card fraud, 94 percent were in the process of using a credit card to make an online purchase at the time they were surveyed. Nearly one-third of respondents indicated they would make online credit/debit card purchases only with “big-name” merchants. Seventy-six percent of online buyers indicated that encrypted security is a prerequisite for them to make credit card purchases online. Men feel more secure (38%) than women (26%) when making credit/debit card purchases online.
Founded in 1996, BizRate.com is an unbiased, independent rating guide built on the experience of millions of actual online buyers. The BizRate.com site combines valuable consumer information with a powerful set of shopping tools to help people find the store or product that they want. The site also offers recommendations based on user-specified criteria. BizRate.com is the only company trusted by more than 2,700 e-businesses to collect this direct consumer feedback and transactional information at the point of purchase. The online store performance ratings, derived from this data, denote the only statistically rigorous way of differentiating retailers on “quality of service” metrics. BizRate.com’s information also appears on Consumer Reports Online and in Consumer Reports magazine, as well as through top Internet portals such as AltaVista, Go2Net, Go Network, Microsoft Networks and Snap.
Headquartered in Silver Spring, Md., Shop.org is the only trade association focused exclusively on online retailing. It was originally founded in November of 1996 by forward-thinking virtual retailers as an alliance and repositioned a year later as a full-service association. Today, its nearly 300 members represent all segments of online retailing, including virtual retailers, conventional retailers, catalogers, manufacturers and companies providing products and services for online retailers. This varied membership fosters cross-pollination among retailing disciplines and helps to fuel the creation of new eretailing business models and practices. For more information about Shop.org and its members, go to.