Computer Associates International, Inc. announced that National Processing Company, a leading provider of merchant credit card processing services and corporate outsourcing solutions, has selected CA’s Unicenter TNG to manage its debit card authorization network and other mission-critical eBusiness systems. CA Services will provide support for the implementation of Unicenter TNG.
Unicenter TNG will proactively manage and maximize system uptime for a nationwide network of servers, network switches and communications lines integral to NPC facilitating the time-sensitive electronic transfer of funds and information for credit and debit card services. Unicenter TNG provides a single point of control for managing all resources critical to eBusiness availability, including systems, networks, applications, databases, the Internet and more.
“Debit card authorization is a major initiative for us,” said John Brecht, NPC’s chief information officer. “We’re currently authorizing millions of transactions at the point of sale. If a customer’s debit card can’t get authorized, a merchant could lose the sale.”
Maintaining the availability of a 24 x 365 environment is critical to NPC’s debit card business strategy because agreements with national chain stores and other merchants require availability levels at or above 99.5 percent. “Unicenter TNG will help us determine if we are meeting our commitments relative to response times,” said Brecht.
“We can’t afford to have a minute of downtime,” said Brecht. “By taking advantage of Unicenter TNG’s threshold management capabilities, we can see where we’re having problems before the end customer calls. Unicenter TNG’s capacity analysis will help us anticipate if a line is going to exceed the limit we’ve set for utilization, so we’ll have enough time to take corrective action.”
NPC had been using the Advanced Help Desk (AHD) option of Unicenter TNG since 1996. Unicenter TNG will be integrated with AHD so that trouble tickets can be automatically generated and tracked by technicians over NPC’s intranet, according to Brecht. “Since AHD is not application-specific, we can monitor trouble tickets for all systems under the Unicenter TNG umbrella.”
By notifying system technicians about potential problems and by allowing them to track the progress of trouble tickets over the Web, the Advanced Help Desk of Unicenter TNG will save NPC time and resources. “AHD gives us root cause analysis ability and a better fix on the speed with which problems will get solved,” said Brecht. Problems not only get solved faster with AHD but the entire eBusiness infrastructure availability is maximized.
The scalability of Unicenter TNG also figured prominently into NPC’s decision because the Kentucky-based company estimates a three-fold increase in network administration and control requirements over the next five years, with much of the growth stemming from its new debit card business.
Successful upgrades of Unicenter TNG and AHD by CA Services prompted NPC’s senior management to make Unicenter TNG their enterprise-wide standard and integrate other platforms and niche products under Unicenter TNG. In addition to debit card authorization, Unicenter TNG will also oversee NPC’s chargeback services — both functions require quick turnaround and the ability to manage massive amounts of data flowing to and from NPC, banks, merchants and card associations such as Visa and Mastercard.
“It’s extremely critical to our business to provide debit authorization, chargeback and card settlement services in a quality way as well as a timely way,” said Brecht. “Unicenter TNG will play a significant role in our debit authorization and chargeback business.”
Unicenter TNG will oversee a multiplatform environment featuring a fault- tolerant system, a mainframe system and an open system Unix/Oracle environment running on HP servers. It was crucial to NPC that its different systems were able to communicate with each other. AHD’s flexibility will solve that problem by centralizing support for all eBusiness systems. “CA Services gave us detailed technical information,” said Brecht. “There were some skills that we didn’t have in our shop and we were able to get them through Computer Associates.”
NPC is investigating implementing Neugents, CA’s patented neural-network- based technology, throughout its global network to guarantee optimal eBusiness performance. Unicenter TNG Performance Neugents deliver unique predictive management capabilities, further enhancing manageability. Their ability to proactively predict the likelihood of problems provides early warning of unusual system behavior, enabling NPC to correct problems before they occur.
Computer Associates International, Inc. (NYSE: CA), the world’s leading business software company, delivers the end-to-end infrastructure to enable eBusiness through innovative technology, services and education. CA has 18,000 employees worldwide and had revenue of $6.3 billion for the year ended December 31, 1999. For more information, visit [http://www.ca.com].
Computer Associates Services has more than 4,000 consultants in 44 countries around the world delivering technology solutions for clients in the areas of enterprise systems management, application development and integration, knowledge management, eBusiness infrastructure, security and visualization. Specific services include business assessment and consulting, implementation, education and outsourcing. For more information on CA Services, please visit .
National Processing, Inc. is a leading provider of merchant credit card processing services and corporate outsourcing solutions. The company is 88 percent owned by National City Corporation (NYSE: NCC). Visit NPC on the Web at [http://www.npc.net].