NextCard, Inc., the leading issuer of consumer credit on the Internet, announced this morning it is opening a customer contact center in Phoenix, Arizona.
The site, which will open by June 2000, is designed to meet the company’s continued aggressive growth targets, while delivering superior customer service.
“We have experienced phenomenal growth this past year. Our expansion into Phoenix will prepare us to service our expanded customer base and future product offerings, such as the Amazon.com and Priceline.com co-branded cards and e-commerce services,” said Tim Coltrell, chief operating officer of NextCard. “Everything we do at NextCard is designed to continually enhance the consumer’s online transaction experience. The Phoenix site will allow us to extend our leadership position and prepare us for the growth ahead.”
NextCard’s 100,000-square-foot facility, when fully occupied, is expected to employ more than 700 people to support NextCard’s growing customer base with email, real-time chat interaction and telephone support.
The company also announced that Mark Attinger, a 13-year veteran of American Express, will head the new facility as vice president of operations for NextCard.
Mark adds, “NextCard’s inventive operations model allows the Company to employ leading-edge Web-based technologies to provide superior customer service. The Phoenix center enables us to deliver on that promise by tapping into the significant local labor force, recruiting skilled resources in Customer Service, Collections and eCommerce.” Mark most recently headed an Authorizations service center for American Express in Greensboro, North Carolina.
This new facility marks NextCard’s first major expansion into a multiple center approach, and represents significantly increased capacity from its initial facility in San Ramon, just outside San Francisco, California. NextCard plans to launch a product development and test center from its existing facility in San Ramon later in 2000, which will facilitate the rapid testing and successful implementation of innovative e-commerce products, services and operating strategies.
Individuals interested in applying for management and entry level jobs in customer service, credit & collections, fraud investigations, internet operations, and telecommunications can contact the company via email at email@example.com, or by visiting the company’s website [www.nextcard.com] for a listing of available positions.
NextCard, Inc. ([http://www.nextcard.com]) is considered the leading issuer of consumer credit on the Internet. Launched in 1997, the company was the first to offer online credit card approval within 30 seconds, a choice of customized credit card terms, automated balance transfers, personalized PictureCard(SM) and 100% Safe Shopping Pledge. NextCard is committed to providing the most robust consumer shopping experience on the Internet and has continued to innovate with its complete GoShopping!(SM) Web site, NextCard Concierge(SM), exceptional online customer management site and comprehensive rewards program.
NextCard is consistently a top ten online advertiser, operates a network of over 35,000 affiliates and has exclusive card relationships with leading brands including Amazon.com, priceline.com and DILBERT. The Company publishes the NextCard eCommerce Index(SM), the premier source of online purchase activity, and was named the No.1 credit card brand according to ZDNet’s BrandIQ research study. In 1999, NextCard was listed as a Top 50 Financial Web site by Money magazine, a HOT 100 Company by Upside magazine and one of The Standard 100 most important and influential companies in the Internet economy by The Industry Standard. The Company also owns a minority stake in Flooz.com, the premier online gift currency.