Electronic bill payment and presentment will finally reach significant online penetration, with more than 40 million online households expected in 2005, according to a new report from Jupiter Research. The report says banks are logical EBPP-enablers because of their trusted relationships with both consumers and businesses, however, these financial institutions must stop watching this market and start driving it. Jupiter warns that fast-moving technology companies that want to control the billing and payment process are poised to take over the online financial aspects of that customer relationship. The combined potential of EBPP and online banking provides Internet-savvy financial institutions not only with the opportunity to reduce servicing costs and expand existing relationships, but also the opportunity to generate incremental revenue. With its current low level of adoption, EBPP will grow more rapidly than either online banking or online shopping over the next five years. EBPP adoption will take off quickly in 2001 doubling in volume in the next two years. In 2003 the ability to view and pay bills online will, for the first time, become more popular than simply conducting online payment of bills that arrived via traditional methods of delivery.
Electronic Bill Payment and Presentment Households
(In Millions) 1999 2000 2001 2002 2003 2004 2005
US EBPP Households 0.1 0.7 2.8 6.8 15.2 25.8 40.2
Source: Jupiter Internet Financial Services Model, 5/00 (US Only)Details