The finance/banking industry has the highest concentration of electronic bill presentment and payment practitioners, according to a new report by Xplor International, the worldwide electronic document systems association. Released this week, Xplor’s 2000 – 2001 Technology Directions Survey shows that 48 percent of Xplor International members in the finance/banking industry have an active EBPP program in place. The insurance, manufacturing, and government industries round out the top four users of EBPP.
James Shand, EDP, chairman of the board of Xplor International, said, “Xplor members are closely aligned with the technology of electronic bill presentment and payment, since it’s essentially a document technology. Nearly one-third of Xplor member companies are involved in EBPP now and 27 percent more are investigating EBPP.”
Xplor’s Technology Directions Survey offers a glimpse into the minds of today’s top document professionals from around the world, and provides Xplor members and the document industry with a status report on current and future document technology trends. The report surveys both user companies and service providers that are members of Xplor, providing a benchmark for organizations to compare their perceptions of the industry against those of other strategic document specialists. The survey covers trends and organizational decisions relating to e-business, digital printing, outsourcing, effects of the Internet on printing, top current and future investments, document imaging, and more.
This is the second consecutive year the survey indicated the finance/banking industry has the highest number of EBPP practitioners. In 1999, 45 percent of Xplor International member companies in finance/banking already had an EBPP program or pilot program in place.
The survey also showed substantial increases in EBPP adoption rates for the insurance industry, when compared to the 1999 survey. The survey shows that 28 percent of insurance companies have a pilot or full EBPP program in place, compared to only 8 percent last year. Thirty-eight percent of Xplor members in the insurance industry are investigating EBPP, a sign of strong continuing market growth.
To order a copy of Xplor International’s 2000 – 2001 Technology Directions Survey, call the association’s headquarters at +1-310-791-9521, or e-mail firstname.lastname@example.org. Xplor International ([http://www.xplor.org]) members receive a copy as an exclusive benefit of membership.
Other Survey Highlights:
— There is no consensus among Xplor International members about the effects of EBPP on printing. Nearly equal proportions expect EBPP to increase, decrease, or have no affect at all on the need for printing.
— More than one-half of Xplor International members place customer contact among the top three benefits their organizations realize from web participation.
— Seventy-five percent of Xplor member companies handle e-commerce transactions internally and one-quarter use contractors for EBPP activities.
— Xplor International members expect most new means of creating, accessing, printing, and distributing documents to increase the demand for printing.
About Xplor International
Xplor International is the worldwide association representing more than 5,000 members in more than 2,500 companies which develop and use the technology of the US $125-billion document systems industry. For more information on Xplor International, call +1-310-791-9521, visit [http://www.xplor.org], or e-mail email@example.com.