eFunds Corporation, a leading provider of electronic payment, risk management and related professional services, announced it is launching ATM Management Services, which will help ATM deployers maximize their ATMs’ profit potential, improve customer service and streamline back-office operations.
“For large deployers, the competition for high-volume, strategic ATM locations continues to increase,” said Jerry Lester, president of eFunds’ Financial Institutions and Networks division. “Our new services provide rapid ATM deployment and more importantly, superior information management once that ATM is in place. For a deployer, the more you know about how your ATMs are performing the better your opportunity to manage every one of your ATMs to be a profit generator.”
ATM Management Services, which will be rolled out over the course of this year, enable deployers to promote products and services to consumers through PC-based control of customized marketing messages. With real-time information, exception management and dispute resolution are handled quickly for improved customer service. The services also give deployers online, real-time access to ATM status information and cash management tools including online canister totals and low cash alerts — all from a desktop PC, saving time and money.
ATM Management Services consist of:
— Activation Manager — Significantly reduces ATM set-up time and enables seamless ATM integration. Makes changes to ATMs easy and reliable.
— Site Manager — Provides online real-time access to an ATM’s status and history tracking; monitors cash levels, including low cash warning messages; provides detailed totals by canister, including courier and route information for cash management planning.
— Content Manager — Targets product and service messages with welcome and wait screens, customizable by the financial institution.
— Back-Office Manager — Provides PC access to balancing services, including deposit verification and cash reconciliation; automates exception management for quicker customer service; customizes reports; real-time access to transaction details.
DataNavigator(TM) makes it possible
Many of the ATM Management Services derive their information from DataNavigator, eFunds’ software that manages electronic funds transfer (EFT) transaction data. DataNavigator is a single source of EFT information that can be accessed via the Internet from a PC. For example, users can point and click to research and resolve problems at a specific ATM, monitor cash, manage vendors and provide customer service.
In addition, financial institutions are able to “push” DataNavigator services to their customers, such as merchants, enabling them to retrieve data easily and serve customers at their own service desk. DataNavigator also has been upgraded with a generic data input, which makes it available to customers using platforms other than eFunds’ CONNEX(TM) processing software. DataNavigator also features continuous settlement, automated exception management, real-time access to data, and streamlined online reporting.
About eFunds Corporation
eFunds Corporation delivers innovative, reliable and cost-effective technology solutions to meet its customers’ payment and risk management, e-commerce and business process improvement needs. For more information, visit [http://www.efunds.com].