NCR Corporation has reached an agreement with Credit Agricole Centre Est
to provide 200 NCR Personas 73 automated teller machines for deployment at
its branches in the Lyon area.
The regional bank, which is part of the Credit Agricole Group, sees the
introduction of a cash deposit facility at its ATMs as an important element
of its drive to improve customer services. The Personas 73 is NCR’s first
dedicated bunch-cash-accepting ATM, providing an around-the-clock automated
cash deposit facility that — with an optimal transaction time of under 60
seconds — is fast, secure and simple to use. The solution it offers
provides validation of currency, allowing the bank to offer credit for cash
deposit or bill payment at the NCR Self-Service TouchPointÂ and providing
the customer with immediate proof of deposit.
The introduction of the new machines will shift time-consuming transactions
away from the counter. The bank is therefore able to reduce customer lines
and free up staff to deal with customer queries and to concentrate on
revenue generating opportunities. Ultimately, consumers are benefiting from
a better service.
In addition to accepting deposits the Personas 73 can provide on-line
balance inquiry, mini-statements and receipt printing.
Eliane Guillot, infrastructure general manager at Credit Agricole Centre
Est, said, “We are very pleased by the Personas 73’s capabilities and by
its easy-to-use customer interface. We were also impressed by NCR’s high
levels of professionalism in providing the application and related services.”
Patrick Goasguen, NCR France country manager, welcomed the announcement. He
stressed, “Credit Agricole Centre Est understands the importance of the
self-service channel as a strategic weapon that can provide competitive
advantage while bringing added value to customers.”
About NCR Corporation
NCR Corporation (NYSE NCR) is a leader in providing Relationship
TechnologyÂ solutions to customers worldwide in the retail, financial,
communications, travel and transportation, and insurance markets. NCR’s
Relationship Technology solutions include privacy-enabled TeradataÂ®
warehouses and customer relationship management (CRM) applications, store
automation and automated teller machines (ATMs). The company’s business
solutions are built on the foundation of its long-established industry
knowledge and consulting expertise, value-adding software, global customer
support services, a complete line of consumable and media products, and
leading edge hardware technology. NCR employs 33,200 in more than 100
countries, and is a component stock of the Standard & Poor’s 500 Index.
More information about NCR and its solutions may be found at www.ncr.com .