RS2 Software Group announced the introduction of new software for
automatic voice authorization process (AVAM) to provide merchants rapid and
efficient response to card transaction approval request. The new software
has been developed in partnership with the Hungarian company Geomant, who
specialize in automated call center and telecom solutions.
AVAM complements RS2’s BankWORKSÂ® card payment solutions and offers non-stop
automated handling of incoming merchant calls requesting voice
authorizations. As an integrated module it efficiently handles real-time IVR
management for bank acquiring operations and takes full advantage of the
latest communication and encryption techniques in conjunction with
BankWORKSÂ® front-end communication message switch.
In the announcement Mr. Boris Vujicic, Director, RS2 Software Group said,
‘The new software offers major benefits to retailers, merchants, and also to
the banking industry, who benefit from manpower savings in the area of
manual voice request processing. Mr. Vujicic commented further, ‘We are
delighted to offer this new software to our existing and new customers who
will increase their ability to offer value-added services to their merchant
In joining in the announcement Mr. Krisztian Hazi, Marketing and
Communications Manager at Geomant added, ‘Geomant is delighted to have
developed AVAM together with RS2 leading to improved workflows and
efficiencies in the transaction approval process, and is pleased that AVAM
has been selected by RS2 as part of their product range to improve services
to our mutual clients.’
Geomant Call Center Solutions
Geomant, headquartered in Budapest, Hungary develops, integrates and
supports a wide range of industry-leading software components for call
centers. Geomant employs professional engineers, consultants and
specialists, all of whom have broad experience in the Telecom industry.
Primary focus of Geomant products includes Interactive Voice Response (IVR)
applications, Computer Telephone Integration (CTI) applications and CRM
integrations. With a commitment to their clients and the philosophy of
providing global market service, Geomant has successfully delivered numerous
projects in Europe and the Middle East. By serving some of the leading
players in the telecommunications sector, financial institutions and major
governmental organizations Geomant has repeatedly demonstrated its skills,
competence, and gained customer satisfaction and respect.
For further information visit www.geomant.com
RS2 Software Group
RS2 Software Group is a global provider of business driven electronic
payment solutions and Internet services, consultancy and related services to
the banking and financial industry, service providers and retailers.
For more than 12 years, RS2 Software Group has been focused on
implementation of open architecture based payment systems for central
Issuing and Acquiring processing. RS2 clients have benefited from the group’
s full attention to all aspects in this specialized field of data
processing. The BankWORKSÂ® product suite available from RS2 includes support
for online authorizations and message switching, ATM/POS networking,
merchant acquiring, card issuing, domestic and international clearing,
including full multi-currency facilities for cross-border business
RS2 Software Group lists major financial institutions as its clients.
BankWORKSÂ® products are installed at over 80 locations in more than 30
countries in Europe, Middle East, Africa, the Americas and Asia. RS2
Software Group companies have offices in Germany, Malta, Hungary, America,
Egypt, Lebanon and Hong Kong.
Please find further information at www.rs2.comDetails