Gasper Corporation, the world leader in SST management software, announced the availability to their customers of their Gasper Index, a new service metric and measurement index that will allow for an unbiased comparison between Self-Service networks. The new system is expected to improve the overall quality of Self-Service terminals by helping industry leaders more accurately assess their performance.
“This program will ultimately allow Gasper Users to identify how their ATM network is performing in comparison to peer networks via a standardized set of reports,” said Phil Spofford, Vice President of Fleet Financial and the President of the Gasper Users’ Group. “I see this as an invaluable tool in establishing realistic goals and availability expectations.” The index provides monthly reports that highlight average ATM network availability among participating customers. By allowing institutions to compare their own services with competitors in a completely anonymous fashion, they can easily rate their own services against those of the industry as a whole. The index is part of Gasper Corporation’s Self-Service Management solution, which monitors, manages, and automates ATM devices and networks. Working with a customer base of over 170,000 ATMs worldwide, the Index is a comprehensive indicator of ATM performance in the industry. Currently, Gasper Corporation’s customer base includes approximately two thirds of the top SST deployers. All Gasper Index participants receive a ranking based upon their availability scores for the month. While the report indicates the number of participating institutions and the total number of ATMs included, all statistical data is presented in an anonymous fashion; participants are not identified by name in the Index.
Gasper Index will be available for demonstration in booth # 210 at the BAI Retail Delivery Conference and Expo in Anaheim, CA from December 12-14, 2001. For more information about Gasper Corporation, please visit [http://www.gasper-corp.com]
About Gasper Corporation
Gasper Corporation, a wholly-owned, independent subsidiary of NCR, is a leading provider of Self-Service management software. Gasper offers comprehensive solutions that are specifically tailored to solve Self-Service management problems. The company’s solutions monitor Self-Service Terminals (SSTs) and manage the entire SST support process to maximize SST availability, profitability and customer satisfaction for SST networks worldwide. Headquartered in Dayton, Ohio, the company’s solutions are used to manage more than 170,000 SSTs worldwide. Visit the Gasper Corporation web site at [http://www.gasper-corp.com].