Discover 4Q/01

Morgan Stanley reported this morning that its Credit Services/Discover Card division posted fourth quarter net income of $193 million, a 31% gain from a year ago. Discover card receivables were up a modest 4.6% and credit card charge volume was down 3% from last year. MS says the increase in profits during the quarter ending November 30th was driven by higher net interest income and lower marketing and business development expenses, partially offset by an increase in net charge-offs. In addition, merchant and cardholder fees increased 12% from a year ago to $539 million. However higher cardholder fees were primarily responsible for the increase. Discover said the decline in transaction volume was largely the result of lower balance transfers. The chargeoff rate was essentially flat with the prior quarter, but up 128 basis points from a year ago. The over-90-day delinquency rate was 3.02% compared to 2.42% in fourth quarter 2000. The decline in credit quality reflects the weakness in the U.S. economy, a high level of national bankruptcy filings and the adverse impact of the seasoning of cardholder accounts. During 4Q/01, Discover opened 995,000 accounts and 161,000 new merchant locations. For complete details on Discover’s 4Q/01 current and historical performance visit CardData ([][1]).

4Q/00* 1Q/01* 2Q/01* 3Q/01* 4Q/01*
Receivables: $47.1b $49.5b $50.2b $49.7b $49.3b
Volume: $22.8b $24.4b $23.5b $23.3b $22.1b
Accounts: 42.6m 43.7m 44.7m 45.4m 45.7m
Actives: 23.8m 24.0m 24.3m 24.0m 24.0m
Chargeoffs: 4.57% 4.79% 4.98% 5.79% 5.85%
Delinquency: 5.92% 6.34% 5.84% 6.31% 6.85%
Yield: 14.13% 13.66% 13.34% 13.34% 13.48%

*4Q/00 fiscal quarter ended 11/30/00; 1Q/01 fiscal quarter ended 2/28/01;
2Q/01 fiscal quarter ended 5/31/01; 3Q/01 fiscal quarter ended 8/31/01;
4Q/01 fiscal quarter ended 11/30/01.

Source: CardData ([][2])




NCR Corporation announced a multimillion-pound contract with HBOS, the
financial services
group formed by the recent merger of the Halifax and the Bank of Scotland, to
implement NCR’s APTRA Edge self-service software on 200 NCR Personas automated
teller machines, which were bought to replace old units.

The implementation, a joint development between NCR and HBOS, will include
NCR software, tools and licenses, architecture and design, professional
services, and project management. APTRA Edge will be installed initially on
the new NCR ATMs, including Personas 75 and Personas 70 models. Plans to
roll-out the software to the bank’s other ATMs are under consideration.

As truly vendor-independent software, APTRA Edge offers flexibility
regardless of the make of ATM manufacturer or switching provider. APTRA Edge
will also enable HBOS to integrate its ATM network with the other service
channels and back-end systems, bringing improved product design and delivery,
and consistent branding.

“In this competitive climate, speed is essential,” said David Walken, head
of Retail Operations at HBOS. “In the future, we will be able to develop one
version of software that can be used at ATMs and kiosks. APTRA Edge enables
us to reduce our software development costs and introduce services quickly on
these channels.”

The new partnership with NCR follows a successful pilot of APTRA Edge in
2001 that saw NCR and Halifax jointly develop the software to deliver Halifax
images from the latest advertising campaigns to multiple vendor ATMs.

“APTRA Edge is the first environment that provides Internet-ready,
multivendor, self-service applications using Microsoft’s market-leading
Windows NT software and industry standard ActiveXFS technology,” said Jim
Piggot, software solutions vice president for NCR’s Financial Solutions
division. “Combined with our world-leading professional service multivendor
experience, APTRA Edge gives HBOS a powerful competitive advantage in the UK
banking market.”

About HBOS

HBOS, formed in September from the merger of Halifax and Bank of Scotland,
has assets of over 290 billion pounds sterling and has over 25 million
customers. It is the UK’s leading mortgage and savings provider as well as
being one of the most innovative players in the Corporate and Business Banking
markets. It is also one of the leading players in Long Term Savings and Asset
Management. The HBOS Group consists of leading brand names such as Halifax,
Bank of Scotland, Clerical Medical, Intelligent Finance, Birmingham Midshires
and E-Sure.

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leader in providing Relationship
Technology(TM) solutions to customers worldwide. NCR’s Relationship
Technology solutions include the Teradata(R) database and analytical
applications such as customer relationship management (CRM) and demand chain
management, store automation systems and automated teller machines (ATMs).
The company’s business solutions are built on the foundation of its long-
established industry knowledge and consulting expertise, value-adding
software, global customer support services, a complete line of consumable and
media products, and leading edge hardware technology. NCR employs 32,900 in
more than 100 countries, and is a component stock of the Standard & Poor’s 500
Index. More information about NCR and its solutions may be found at


Card Manufacturing

The International Card Manufacturers Association reported that in 2000, approximately 8.8 billion cards were manufactured, an 11.4% growth rate over 1999 when 7.9 billion cards were manufactured. However, the global card market measured in U.S. dollars declined 4.5% from 1999, from $4.5 billion to $4.3 billion due to the impact of severe price pressures. Traditional cards represent 82% of the units and 24.8% of the dollars while chip cards represent 18% of the units and 75.2% of the dollars on a global basis. The ICMA ‘Third Annual Card Manufacturing Global Market Survey’ revealed that while the North American region leads the world in the total number of cards manufactured, Europe continues to be the most lucrative market. The $2 billion European dollar card market continues to be four times the size of the North American market, although slightly down from the $2.2 billion in market in 1999, and is driven by chip cards, which are a mature product in the European region. The products surveyed were plastic cards of all thickness, including traditional cards with and without magnetic stripe, and chip cards that include contact, contactless and combi-cards for diverse applications such as financial hologram cards, ID cards, phone cards, access cards, radio frequency identification cards and more.



STMicroelectronics and Gemplus announced the availability of a single-chip USB
smart card
reader solution to be delivered by Gemplus in its new version of GemCore Pro
Solution for EMV-certified card readers.

The chip, an 8-bit application specific ST7 known as ST7SCR, is designed and
manufactured by STMicroelectronics. The EMV firmware and software environment
has been developed by Gemplus.

The solution provides an exceptionally high level of security versus cost for
securing Internet transactions in the PC environment and is aimed at products
including standalone USB smart card readers or keyboards with an integrated
smart card interface. The security level can be brought up to level 3 by
use of
an additional PIN pad. A comprehensive software environment is provided by
Gemplus for interfacing with the application.

“Home banking and the worldwide deployment of IT-based solutions will boost
market for low-cost PC-based smart card terminals. ST’s cost-effective USB
8-bit solutions have been selected because they provide a powerful
implementation of our GemCore smart card interface firmware,” commented
Alexandre Lorenzi, Smart Card Interfaces Activity Director, Gemplus.
“This development program between the two companies combines Gemplus’ smart
card terminal system know-how and ST’s capability to integrate analog, digital
and flash memory functions into a very competitive single-chip solution,” said
Daniel Colonna, Marketing Director for Microcontroller Products at

The ST7SCR peripherals include an ISO7816 UART jointly designed with Gemplus
and a power supply management unit to ensure compatibility with all smart card
voltage types (5.0V, 3.0V and 1.8V), thus making it possible to build a low
cost EMV-certified solution. In addition, the device features a USB interface,
16K of flash, 512 bytes of RAM, as well as a timer, watchdog and low voltage
detector. It is available in both TQFP64 and SO24 packages.
The GemCore Pro EMV and USB-compliant solution is available from Gemplus. The
silicon and the USB library software will be available in January 2002 from
STMicroelectronics. Compared to current solutions, GemCore PRO achieves a
significant cost reduction that has already convinced major consumer
electronics goods manufacturers to select GemCore as their preferred smart
interface solution.

(a) EMV = Eurocard MasterCard Visa

About GEMPLUS: The world’s number one provider of solutions empowered by Smart
Cards (Gartner Dataquest 2001, Frost & Sullivan 2001).
Gemplus helps its clients offer an exceptional range of portable, personalized
solutions that bring security and convenience to people’s lives. These include
mobile internet access, inter-operable banking facilities, e-commerce and a
wealth of other applications. Gemplus is the only completely dedicated, truly
global player in the Smart Card industry, with the largest R&D team,
experience, and an outstanding track record of technological innovation.
Gemplus trades its shares on Euronext Paris S.A. First Market and on the
Stock Market(TM) as GEMP in the form of ADSs. Its revenue in 2000 was 1.205
Billion Euros. It employs 7200 people in 37 countries throughout the world.
Gemplus: Your Passport to the Digital Age

About STMicroelectronics

STMicroelectronics is the world’s third largest independent semiconductor
company. The Company shares are traded on the New York Stock Exchange, on
Euronext Paris and on the Milan Stock Exchange. The Company designs, develops,
manufactures and markets a broad range of semiconductor integrated circuits
(ICs) and discrete devices used in a wide variety of microelectronic
applications, including telecommunications systems, computer systems, consumer
products, automotive products and industrial automation and control
systems. In
2000, the Company’s net revenues were $7,813.2 million and net earnings were
$1,452.1 million. Further information on ST can be found at


ActivCard Promotes Bogdan

ActivCard, a leading provider of smart card and digital identity provisioning products and technology, announced it has appointed Tad Bogdan as Senior Vice President of Worldwide Sales, Marketing and Business Development. Bogdan is now responsible for ActivCard’s worldwide sales, including OEM, channel and direct sales and worldwide marketing including product marketing, business development, marketing communications and technical support.

“Tad brings with him a wealth of directly relevant international sales, marketing and senior management experience and is ideally suited to drive the success of the ActivCard team,” said Steven Humphreys, ActivCard’s CEO. “Tad has a unique and broad range of knowledge and experience in networking technology and digital identity solutions. We enthusiastically welcome him to the ActivCard team.”

Bogdan has a consistent track record of driving new technologies and solutions to become the dominant leaders in their respective markets. At Sun Microsystems, Tad managed the JavaSoft strategic accounts organization and was responsible for building the sales, marketing and business development efforts of the Java Card(TM) smart card environment from its inception. In the process, Tad established Java Card(TM) OEM license agreements with over 90% of the smart card industry, including market leaders such as Motorola, Schlumberger, Gemplus and Oberthur Card Systems. Within two years, Bogdan was successful at establishing the market’s understanding of the value and potential of the new Java Card platform, now the clear market leader and industry standard.

In total, Tad is a nine year veteran of Sun Microsystems. Beginning in 1985, he established Sun’s early sales, marketing and technical support operations in Hong Kong, Taiwan, Singapore, Thailand, Indonesia, Philippines, Malaysia, India, Australia and New Zealand.

Most recently, Tad was the Senior Vice President of Channels and Strategic Accounts at MobileWay, a leading wireless services provider, delivering a secure communications infrastructure for mobile messaging and authentication. Tad was also the Senior Vice President and founding member of Brodia, a secure digital identity provider, where he grew the company to become the dominant provider of digital wallet solutions for the financial service industry.

About ActivCard

ActivCard, a leader in digital identity and electronic certification technology, delivers core components required to enable next generation e-Business communications and transactions. ActivCard solutions, in conjunction with the applications support for public key-based data confidentiality, and integrity, allow individuals and businesses to perform secure online transactions over the Internet with the ease-of-use of an ATM transaction. Today, more than 2.5 million people use ActivCard products for secure Internet banking, Web access and remote access to corporate networks. ActivCard has headquarters in Fremont, California, and Suresnes, France with worldwide operations in Australia, Canada, Germany, Japan, Sweden, Singapore, the United Kingdom and The Netherlands.



Fujitsu Transaction Solutions Inc. announced that The University of
Saskatchewan Bookstore in Saskatoon, Saskatchewan, Canada, has selected
Fujitsu’s ISS45 software, typically used by supermarkets and mid-sized grocery
chains. The bookstore has also added Fujitsu TeamPoS point-of-sale
for its seven citywide stores.

“We compared software solutions available and found that Fujitsu’s ISS45,
despite its typical grocery-store usage, offered us virtually limitless
flexibility and adaptability,” said Finlay Sutherland, consultant for the
Consumer Services Division at The University of Saskatchewan. “We compared its
ability to other solutions and found that it was a perfect fit for the
university. It provides a front-office system that complements and seamlessly
integrates with the existing inventory and back-office systems, and expands
capabilities to generate customized, detailed inventory reports.”

The implementation, which was installed in May 2001, includes ISS45 software,
20 TeamPoS systems with TeamKey(R) touch-screen displays, and Fujitsu
SlimScan(R) 2002 and SlimScan 1200 scanners. The POS systems are located in
seven bookstore-affiliated stores throughout the city of Saskatoon, including
the main campus store. The bookstore totaled more than $12 million in 2000
sales, with items ranging from textbooks to sweatshirts.

Bookstore officials expect a growing return on investment with the system, but
added that such benchmarks won’t be available until late next year.
“The combination of hardware and software gives us a turnkey solution that
allows our staff members to be more productive,” said Larry Wong, general
manager of the bookstores. “For example, we used to bar code just the
textbooks, but now we can bar code almost all merchandise in the store, which
makes check-out much faster while reducing the time we spend conducting
inventory counts and management.”

“Fujitsu’s first bookstore implementation is a testament to the flexibility
durability of our retail solutions,” said Tom Juliano, Fujitsu senior vice
president of marketing and product operations. “We continue to provide North
American retailers with the technology and services they need to make their
businesses stronger and more productive.”
Time Business Machines, an Edmonton, Alberta, Canada-based value-added
and Fujitsu channel partner, provided technical support, consulting and
training for the implementation.

About The University of Saskatchewan Bookstore

The University of Saskatchewan bookstore is an affiliation of The
University of
Saskatchewan in Saskatoon, Saskatchewan, Canada. It serves more than 20,000
students and 5,000 staff per year, with sales exceeding $12 million
Canadian in
2000. The bookstore has seven locations across Saskatoon, including the main
store and four satellites on campus. The store provides products including,
textbooks, school supplies, apparel and general merchandise.
Web site:

About Time Business Machines

Time Business Machines Ltd. (TBM) is an Edmonton, Alberta, Canada-based
value-added reseller (VAR) providing parking control equipment, liquor and
control systems and point-of-sale (POS) systems to the retail and hospitality
industries. TBM has offices in Edmonton, Calgary and Vancouver, and has served
western Canada for 35 years. They provide 24-7 service and support on all
products from manufacturers such as Casio, Fujitsu Transaction Solutions, IBM
and NCR.
Web site:

About Fujitsu Transaction Solutions Inc.

Fujitsu Transaction Solutions Inc., headquartered in Dallas, is a wholly owned
subsidiary of Fujitsu Limited (TSE: 6702). The company provides strategic
technology expertise to North American retailers and financial services
providers. Fujitsu optimizes the customer’s technology lifecycle and reduces
total cost of ownership with point-of-sale (POS) hardware and software,
handheld devices and applications, Web-enabled automated-teller-machines
and managed services. Fujitsu offers world-class customer-service support,
centers, product staging/integration and rapid-response roll-outs. It serves
customers such as Allfirst Financial, Albertsons, Recreational Equipment Inc.,
Safeway and Staples, among others.
Web site:


Credit Watch Cited

BusinessWeek has selected Equifax Credit Watch as one of the best products of 2001. Equifax Credit Watch alerts consumers via e-mail, within 24 hours of a change to credit information including new account inquiries or updates reflecting late payments. The service allows the subscriber to discern immediately if changes to their credit information are authorized, or more importantly, unauthorized by the consumer. Equifax Credit Watch is the only service product that was selected. The special report is highlighted in BusinessWeek’s issue dated December 17, 2001.

“We are delighted that the staff at BusinessWeek recognized Equifax Credit Watch as one of the best products of the year,” said Thomas F. Chapman, chairman and CEO, Equifax (NYSE: EFX). “BusinessWeek’s recognition of the product highlights the importance of credit information management by consumers, particularly at a time when identity theft is on the rise in the U.S. Equifax Credit Watch is just one product, in a suite of services, that enables, enlightens and empowers consumers to manage their own financial well being while safeguarding against the risk of identity theft and fraud.”

Identity theft is considered the fastest growing crime in America, with approximately 350,000 cases a year, according to the Federal Bureau of Investigation (FBI).

Equifax Credit Watch joins other revolutionary consumer products in the BusinessWeek list such as Apple’s iPod, Microsoft’s Xbox, the Samsung 1300 and the Kodak EasyShare.

About Equifax Credit Watch

Equifax Credit Watch alerts consumers via e-mail, within 24 hours of a change to credit information, including new account inquiries or updates reflecting late payments. In addition, the product provides six personal credit profiles; access to a consumer hotline in the event of fraudulent activities; and the ability to initiate a review of a credit file via e-mail. The product is available online at [][1], with an annual subscription rate of $49.95.

About Equifax

Equifax enables and secures global commerce through its information management, consumer credit, marketing services, business information, authentication and e-commerce businesses. As the leader in information services, Equifax adds value wherever customers do business, including the financial services, retail, telecommunications/utilities, information technology, brokerage, insurance and business lending industries and government. Equifax also enlightens, enables and empowers consumers to manage and protect their financial health with services offered at [][2]. The company ranked in the top five in return on equity among Business Week’s Best Performers for 2001. Equifax employs 5,600 in 13 countries and has $1.1 billion in revenue.




Post Office Ltd welcomed the clarity of the Government’s announcement
that it was making an operational assumption that around three million people
will open the universal banking services Post Office’ card account (POCA).
This, along with other banking services offered at Post Office branches, will
enable customers to continue to collect their benefits payments in cash at
Office branches after the switch to automated credit transfer (ACT) from April

“We welcome the clarity of today’s long-awaited announcement, which is a vital
step in the continuing development of universal banking services,” said Basil
Larkins, Executive Director, Post Office Ltd. “This will be of great help
to us
in the ongoing discussions with suppliers to deliver this new service to
customers in just over a year’s time.”

“We are also glad to learn from the Government that there will be no cap on
number of POCAs and that it is committed to funding these Post Office-based
accounts,” he added. “We are, however, still waiting for further details from
the Government about how the switch to electronic benefit payments will happen
and the marketing strategy for ACT migration.”

“There are currently 16 million people using Post Office branches to collect
their benefit payments. We want to enable as many as possible to continue
so from April 2003, either through the Post Office card account, a basic bank
account or their existing account. We will therefore be working closely with
the Government to ensure that customers have the right account for them,” he
concluded. “Whatever account people have, we hope that they will access it
through the Post Office.”

Notes to editors:

– Universal banking services will ensure that benefits recipients and
pensioners can continue to have their money paid over the counter in cash at
their local Post Office branch when the Government moves to automated credit
transfer from April 2003. Universal banking services will give millions of
people currently without any banking facilities access to one of the banks’
basic accounts or the Post Office card account.

– Barclays, Lloyds TSB, Royal Bank of Scotland/NatWest, HSBC, Abbey National,
HBOS, Alliance & Leicester, National Australia Group (Yorkshire Bank,
Clydesdale Bank and Northern Bank), the Co-operative bank and the Nationwide
Building Society will make their basic accounts accessible through Post Office

– Around 28 million customers visit the Post Office each week through its
18,000-strong branch network.


Concord Purchase

Concord EFS announced this morning another acquisition. The processor has signed an agreement to acquire CO-based The Logix Companies. Logix provides financial institutions, retailers and ISOs with ATM processing, electronic check conversion, identification and authentication services, data base development and reporting, and merchant processing services. The Logix purchase will enable Concord to offer marketing data base services through its direct sales and independent sales organization channels. Logix payment products are designed for the Hypercom ICE terminal, which is also the platform for Concord’s proprietary STAR Universal terminal. Logix currently outsources its payment processing services to third party payment processors. (CF Library 8/30/01; 10/30/01)



With Christmas only nine days away, Canadian
retailers are gearing up to deal with frantic, last-minute holiday shoppers –
and this year more than ever, retailers are relying on innovative Canadian
point-of-sale technology to deal with the impending rush and millions of
electronic transactions.

For Canadian retailers, December 22 is expected to be the busiest
shopping day with well over 100 credit and debit card transactions processed
per second across Canada! For example, in 2000, shoppers throughout the nation
used INTERAC Direct Payment 10.75 million times that day – equivalent to
approximately 122 swipes per second! No wonder the electronic transaction-
processing sector is a $220 billion market in Canada, growing at a rate of 12
per cent per year.

So what type of holiday shopping season can retailers expect this year,
especially in light of the events of September 11th? Well, according to
Moneris Solutions, a new Canadian technology company that is this country’s
largest processor of credit and debit card transactions, the 2001 Christmas
season may be better than what businesses are expecting.

While credit and debit card purchases were flat in September, October and
November figures show a healthy 11% growth over last year, and there’s every
sign that this will carry over into the final few weeks of Christmas sales.

“With over 33 million debit cards in circulation in Canada among 21.8
million adults; and with over 42 million MasterCard cards and Visa cards
issued in the country, it’s safe to say that every Canadian consumer has or
will come in contact with Moneris technology – whether they’ve known it or not
this holiday season,” says Jim Baumgartner, President and CEO, Moneris
Solutions Corp. “Moneris Solutions is the first company to enable Canadian
businesses to process all their card sales through one supplier – and this is
what sets us apart from our competitors.”

In the past, retailers had to handle Visa and MasterCard processing
through separate financial institutions. Now thanks to Moneris, retailers can
have a one-stop integrated solution to handle Visa, MasterCard and INTERAC
Direct Payment. The same system can handle loyalty programs, electronic gift
cards and wireless payment processing, as well as deliver enhanced on-line
reporting functionality.

About Moneris Solutions Corp.:

Moneris Solutions is Canada’s leading technology and merchant processing
company. Moneris was formed in December 2000 as a result of a 50:50 joint
investment between the RBC Financial Group and Bank of Montreal. Moneris
provides businesses with technologically advanced, easy to use, point-of-sale
solutions designed to electronically process and authorize credit and debit
card transactions, including customized loyalty card transactions. Moneris’
leading-edge technology allows merchants to streamline payment processing and
improve business efficiency. In less than a year, Moneris has become Canada’s
largest and North America’s sixth largest merchant payment processing company.
Moneris serves more then 300,000 North American customers and has a staff of
900 employees. With head offices in Toronto, Ontario, the company also has
offices in Chicago, Illinois and Montreal, Quebec. For more information,
please visit


MPS Certifies Fujitsu ATMs

Fujitsu Transaction Solutions Inc. announced network certification of its Fujitsu Series 8000 family of automated-teller machines by Midwest Payment Systems of Cincinnati. MPS is the second network certification to be announced by Fujitsu this month as the company targets its Web-enabled, Windows 2000-based ATMs for use by the widest range of banks and other financial services providers. MPS, a subsidiary of Fifth Third Bancorp and a leading provider of payment processing and electronic-funds transfer services, provides reliable, cost-effective electronic banking and payment acceptance solutions to diverse financial institutions and merchants nationwide.

To achieve certification, Fujitsu Series 8000 ATMs were tested for seamless integration within the MPS network. Certification assures ATM owners that the Series 8000 offers “plug and play” functionality using a standard ATM emulation without any changes to host systems.

“We are pleased to certify Fujitsu’s Series 8000 ATMs for network use,” said Barry L. Boerstler, executive vice president of Fifth Third Bancorp. “With Fujitsu certification complete, banks and financial services providers using Midwest Payment Systems for our quality EFT processing, now gain access to a full line of Web-enabled ATMs engineered to enhance express-banking capabilities, ensure secure transactions and increase revenue through value-added services.”

Fujitsu’s Series 8000 ATMs offer such services as coupon and stamp dispensing, airline and movie ticket purchases, phone cards and lottery tickets, bill payments, loan applications and personalized online information.

Fujitsu’s newest Series 8000 ATMs add a new dimension to automated banking by providing ATM owners with Web-enabled, advanced technology. The Windows 2000 operating system supports both traditional financial transactions and future services that may be introduced by MPS — all with a single software platform. “Certification by MPS, one of the industry’s largest and top quality transaction processors, is a milestone in our effort to provide innovative, Web-based ATMs to all types of financial services providers across North America,” says Neill Collins, Fujitsu vice president of financial systems sales. “Achieving certification by all the major ATM networks makes Fujitsu ATMs ready for immediate use by the widest range of financial services providers, both traditional and non-traditional — from banks, to convenience stores, to retail chains and more.” Fujitsu ATMs continue to be tested for network certification among other networks.

About Midwest Payment Systems

Midwest Payment Systems (MPS) is the data-processing subsidiary of Fifth Third Bancorp, a Cincinnati-based financial services company. Since its inception in 1973, MPS has delivered reliable, cost-effective electronic banking and payment acceptance solutions to diverse financial institutions and merchants nationwide. MPS processes more than six billion ATM, POS and e-commerce transactions per year for more than 168,000 retail and financial institutions worldwide, including The Kroger Company, Abercrombie & Fitch, Nordstrom, Inc. and The Finish Line, with over $70 billion in credit card sales volume annually. MPS drives over 10,000 ATMs worldwide. Its reliability, reputation, corporate stability and innovation have won them many distinctions, including a No. 1 ranking among EFT providers. The company’s high-end in-house processing capabilities include the development of Fifth Third Direct(SM), the industry leading, Internet-based back-office management system that requires just a single sign-on. Web site: [][1].

About Fujitsu Transaction Solutions Inc.

Fujitsu Transaction Solutions Inc., headquartered in Dallas, is a wholly owned subsidiary of Fujitsu Limited (TSE: 6702). The company provides strategic technology expertise to North American retailers and financial services providers. Fujitsu optimizes the customer’s technology lifecycle and reduces total cost of ownership with point-of-sale (POS) hardware and software, handheld devices and applications, Web-enabled automated-teller-machines (ATMs) and managed services. Fujitsu offers world-class customer-service support, call centers, product staging/integration and rapid-response rollouts. It serves customers such as Allfirst Financial, Albertsons, Recreational Equipment Inc., Safeway and Staples, among others. Web site: [][2].




Moneris Solutions Corporation has selected
Computer Talk Technology — industry leader in high-level contact center
automation — to provide two glacier IVR applications to facilitate the
enhancement of their automated payment and
authorization objectives.

Moneris Solutions, a 50-50 joint investment between Bank of Montreal and
RBC Royal Bank, is offering merchants one source for processing Visa,
Mastercard, Interac transactions and providing point of sale solutions to
traditional and Internet businesses across North America.

With the new glacier system, all Moneris clients can have full access to
authorizations and draft captures, allowing merchants to accept wider ranges
of payment options in a secure fashion, reducing the risk of fraud. This
solution has been particularly appealing to businesses in providing mail order
and telephone order services.

The glacier system provides credit information to merchants, enabling
them to perform automated sales, reversals, returns, credit card
authorizations and pre-authorizations for both business to consumer
transactions and business to business transactions through purchasing cards.
Draft capture allows merchants to perform these regular Point of Sale device
transactions through their touchtone telephone. The system is completely
automated and will transfer to a live agent when required, such as the
reporting of a stolen card. glacier offers a stable, redundant configuration
and its open architecture interfaces directly with both BMO and RBC’s existing

With the highest number of IVR installations by any vendor, Computer
Talk’s glacier solution is the Canadian IVR industry leader. With glacier,
Moneris will be able to handle over 500 000 calls from across the country per

“Moneris Solutions is committed to providing the widest range of payment
solutions for all business profiles; and with Computer Talk’s glacier system,
we’re able to offer a simple, phone-in credit card authorization and draft
capture solution that appeals to a large merchant base,” says David Brooks,
Senior Manager POS Devices and Networks.

Headquartered in Toronto, Ontario, Computer Talk Technology Inc. develops
and supports computer telephony hardware and software to facilitate superior
business communications for high-level contact center clients. CTT’s ice
glacier, iceSCAPE, Phone Valet and CENTERice have more than 700 customer
installations, processing in excess of 70 million calls each year. CTT offers
a complete MSP (Managed Service Provider) service, offering economies of
scale, unlimited scalability, and high-availability. This is complemented by a
rich set of complex applications from multi-host telephone banking to human
resource management. CTT’s industry-leading open architecture PC-based designs
ensure flexibility, increased productivity, portability and investment
protection. CTT systems and business solutions are easily tailored to meet
each customer’s unique requirements, creating superior integrated voice and
data services.