Moneris Solutions Corporation has selected
Computer Talk Technology — industry leader in high-level contact center
automation — to provide two glacier IVR applications to facilitate the
enhancement of their automated payment and
authorization objectives.

Moneris Solutions, a 50-50 joint investment between Bank of Montreal and
RBC Royal Bank, is offering merchants one source for processing Visa,
Mastercard, Interac transactions and providing point of sale solutions to
traditional and Internet businesses across North America.

With the new glacier system, all Moneris clients can have full access to
authorizations and draft captures, allowing merchants to accept wider ranges
of payment options in a secure fashion, reducing the risk of fraud. This
solution has been particularly appealing to businesses in providing mail order
and telephone order services.

The glacier system provides credit information to merchants, enabling
them to perform automated sales, reversals, returns, credit card
authorizations and pre-authorizations for both business to consumer
transactions and business to business transactions through purchasing cards.
Draft capture allows merchants to perform these regular Point of Sale device
transactions through their touchtone telephone. The system is completely
automated and will transfer to a live agent when required, such as the
reporting of a stolen card. glacier offers a stable, redundant configuration
and its open architecture interfaces directly with both BMO and RBC’s existing

With the highest number of IVR installations by any vendor, Computer
Talk’s glacier solution is the Canadian IVR industry leader. With glacier,
Moneris will be able to handle over 500 000 calls from across the country per

“Moneris Solutions is committed to providing the widest range of payment
solutions for all business profiles; and with Computer Talk’s glacier system,
we’re able to offer a simple, phone-in credit card authorization and draft
capture solution that appeals to a large merchant base,” says David Brooks,
Senior Manager POS Devices and Networks.

Headquartered in Toronto, Ontario, Computer Talk Technology Inc. develops
and supports computer telephony hardware and software to facilitate superior
business communications for high-level contact center clients. CTT’s ice
glacier, iceSCAPE, Phone Valet and CENTERice have more than 700 customer
installations, processing in excess of 70 million calls each year. CTT offers
a complete MSP (Managed Service Provider) service, offering economies of
scale, unlimited scalability, and high-availability. This is complemented by a
rich set of complex applications from multi-host telephone banking to human
resource management. CTT’s industry-leading open architecture PC-based designs
ensure flexibility, increased productivity, portability and investment
protection. CTT systems and business solutions are easily tailored to meet
each customer’s unique requirements, creating superior integrated voice and
data services.


Holiday Pulse

More than 70% of consumers indicate they will spend the same or less this year on holiday gifts and entertainment. The impact is being felt by retailers who are now banking on a surge of last-minute shopping to pull holiday sales up. According to the ‘2001 American Express Retail Index’, twice as many consumers as last year have waited until this week to start their shopping, and nearly one in three consumers waited until December to begin their holiday shopping. However, TeleCheck Services reported Monday that same-store retail sales, based on dollar volume of checks written by consumers, grew a modest 1.8% during the first 24 shopping days this holiday season. According to a poll conducted on’s home page, 38% of Americans say they will spend the same as last year, while nearly 35% say they will spend less for holiday purchases. More than 63% say they will shop online, with the majority indicating they will spend less than $300 totally on Internet holiday purchases, excluding travel purchases. also found that consumers are split over travel plans this year. More than 40% indicated they are staying closer to home this year. Only 21% of Americans feel safer flying as a result of the recent passage of the air security legislation.

Bank Credit Card: 27%
Cash: 24%
Off-line Debit Card: 21%
Check: 11%
Store Credit Card: 11%
On-line Debit Card: 5%
Charge Card: 1%

Source: Home Page Poll Dec 01


Payroll MasterCard

A MasterCard payroll credit card is in the works from a start-up firm receiving strong financial backing. In July, VISA rolled out its Payroll debit card through Bank of America, Bank One, First Tennessee, FleetBoston and U.S. Bancorp. PA-based e-Duction, Inc. confirmed yesterday it has completed its third round of funding which will be used for the launch of a no-interest, payroll deduction MasterCard credit card. The firm received $12.3 million in funding from multiple investors, led by First Data. Among other investors: RRE Ventures led by James Robinson, former CEO of American Express. e-Duction has raised approximately $26 million to-date. With the ‘e-Duction MasterCard’, employees can “e-Duct” their purchases over two to six months, interest-free. Employee purchases are deducted from future paychecks. For example, an employee purchasing a $200 camera, will have $50 deducted from each of the next four biweekly paychecks. Credit limits are set at 2.5% of annual gross salary. The VISA ‘Payroll Card’ program is a prepaid debit card which requires employers to set-up individual accounts at a participating financial institution for each employee. Prior to the VISA announcement, PayMaxx and BankTennessee teamed up to introduce a ‘VISA’ debit card enabling unbanked employees to make purchases and withdraw money at ATMs and POS locations worldwide. (CF Library 5/2/01; 7/25/01)



Retail pharmacy giant CVS is set to deploy more than 4,000 Hypercom ‘ICE 6000’ card payment terminals in over 450 new drugstores. CVS plans to utilize the terminal’s ‘Interactive Consumer Environment’ features such as the touch screen color display for multiple applications. Among the applications to be used is an interface to the ECR which will display items purchased and prices to the customer, this eliminating the need to purchase separately the customer display and pole of the ECR. CVS plans to deploy the terminals in the first quarter, after initial field tests are completed.


FDC ATM Management

By leveraging NYCE’s capabilities, First Data’s debit program will now have a way to offer ATM management services to its debit clients. Yesterday, First Data Resources signed a worldwide licensing agreement with Gasper Corporation to use the ‘Gasper Manager’ ATM management solution. First Data will leverage its relationship with NYCE to provide fully-automated ATM monitoring and dispatching services on behalf of First Data’s U.S. terminal deploying clients. First Data will also implement and provide the services through its operation in Australia. Totally, FDR will make the advanced services available to clients representing over 15,000 ATMs throughout the U.S. and Australia. First Data has recently acquired a 64% equity interest in NYCE. (CF Library 6/15/01; 8/15/01)


QuikTrip Debit Deal

National Processing Company, a leading provider of merchant credit card processing and a wholly owned subsidiary of National Processing, Inc., announced the signing of a multi-year on-line debit processing agreement with QuikTrip Corporation, one of the nation’s leading convenience store operators. Under the terms of the agreement, NPC will provide a single-point solution for all QuikTrip’s on-line debit transactions including sponsorship, settlement reconciliation and adjustment processing for the various debit network cards accepted.

QuikTrip owns and operates over 370 convenience stores in nine states, offering guaranteed gasoline and truck fleet diesel fueling programs, as well as a wide selection of food and beverage products. QuikTrip maintains uncompromising standards for variety, fairness and service — earning the distinction of being ranked 56th on the Forbes list of Privately Held Companies.

“We are delighted to expand our service offering to QuikTrip,” said Mark D. Pyke, chief operating officer for NPC. “On-line debit acceptance is critical to the convenience store industry in satisfying customers and minimizing costs. NPC offers customers, like QuikTrip, one of the best overall debit processing solutions, managing the entire process from end-to- end. NPC designed and built a system that facilitates a direct connection to all the major debit networks, as well as a settlement process that takes all the hassles out of end-of-day reconciliation. Merchants like QuikTrip rely on NPC’s expertise and innovation to provide the most cost-efficient and effective processing solution for non-cash payments.”

“In choosing an on-line debit processor we looked for one with proven experience, reliability and value-added service,” said Paula Cotten, treasurer of QuikTrip. “NPC was the natural choice, already serving as our credit card processor and satisfying the high standards of quality and service we’ve come to expect.”

About QuikTrip Corporation

QuikTrip is a privately held company that owns and operates over 370 convenience stores in nine states: Arizona, Illinois, Iowa, Georgia, Kansas, Missouri, Nebraska, Oklahoma, and Texas. Reporting $3 billion in sales annually, QuikTrip has earned an enviable national reputation for quality and customer service, and pride themselves on being a good neighbor in every community they operate.

About National Processing, Inc.

National Processing, Inc. through its wholly owned operating subsidiary, National Processing Company (NPC(R)) is a leading provider of merchant credit card processing. National Processing is 86 percent owned by National City Corporation (NYSE: NCC) ([][1]), a Cleveland based $96 billion financial holding company. NPC supports over 600,000 merchant locations, representing nearly one out of every five Visa(R) and MasterCard(R) transactions processed nationally. NPC’s card processing solutions offer superior levels of service and performance and assist merchants in lowering their total cost of card acceptance through our world-class people, technology and service. Additional information regarding National Processing can be obtained at [][2].



CoBank Processing

First Horizon Merchant Services, a division of First Tennessee National Corp., has partnered with CoBank, a $25 billion cooperative bank that specializes in lending and leasing services for agribusinesses and rural communications and energy systems, to offer customized credit card merchant processing services to CoBank customers nationwide.

This agreement provides CoBank customers with a variety of advantages over competing merchant processing service options. They include competitive pricing, online information reporting through CoLink (CoBank’s Web-based banking service), customized reports, quick and automatic deposits into a CoBank Cash Manager account, and award-winning customer service through First Horizon.

“For many of our customers, this partnership means it will be easier for them to accept credit card payments from their customers,” said Rick Scholz, CoBank’s senior vice president of non-credit services. “We’ll be able to offer current card processing customers the benefits of better pricing, and all of our customers the simplicity of doing business with a bank they know and trust.

In addition, customers will be able to customize the card processing services to fit their own needs, and to receive their credit card reporting through CoLink.”

“We’re very pleased to partner with CoBank and bring a premier merchant processing service to the businesses serving rural America,” said Bill Jager, First Horizon Merchant Services’ senior vice president of national accounts. “We focus on enhancing the value of the financial services relationship, and that’s a philosophy CoBank shares with First Horizon. The ultimate beneficiaries of our shared focus are CoBank’s customers.”

As Rural America’s Cooperative Bank, CoBank specializes in financial solutions for cooperatives, agribusinesses, Farm Credit associations and rural communications, energy and water companies. The bank also finances agricultural exports and is the majority owner of Farm Credit Leasing Services Corp., one of the nation’s largest agricultural leasing companies. CoBank has a national office in Denver, additional offices across the U.S., and representative offices in Mexico City, Singapore and Buenos Aires. Additional information about the bank is available at [][1].

First Horizon Merchant Services is one of the leading providers of credit card merchant processing services in the country. First Tennessee is a nationwide, diversified financial services institution and one of the 50 largest bank holding companies in the United States in asset size and market capitalization.

More information is available at [][2].




The shareholders of TYME yesterday approved the proposed merger with PULSE. The combined system will serve more than 3,500 banks, credit unions and savings institutions nationwide. Company officials expect the merger to be completed at the end of January. The TYME transaction represents the second expansion for PULSE within the last year. PULSE acquired the OH-based Money Station network in January. TYME, the nation’s first shared regional system, was organized in 1975 and includes more than 4,400 ATMs and 157,000 POS terminals in Wisconsin and the upper Midwest. PULSE links 60 million cardholders with more than 78,000 ATMs and 300,000 POS merchant locations throughout the USA. (CF Library 6/8/01)


govONE Sales VPs

govONE Solutions, a leading government payments company and a division of eONE Global, announced the appointment of two vice presidents to accelerate the company’s business growth in the government sector. David Blevins and Joseph Spiccia each join the company as a Vice President of Sales, together bringing more than 40 years of business development and sales experience to govONE Solutions.

govONE Solutions offers proven, secure and integrated electronic tax calculation, payment and filing solutions for federal, state and local governments as well as leading financial institutions that handle government e-payments for businesses and consumers. Through its Taxware division ([][1]), the company streamlines payments made to governments by providing software compliance systems that calculate taxes such as sales and use and value-added tax for business enterprises worldwide.

The majority of govONE Solutions’ transaction processing services are conducted in C-2 certified facilities. C-2 is one of the highest security clearance levels granted by the United States government. govONE Solutions registers, files and processes payments quickly and easily via the Internet, a PC, credit card and debit card payments and electronic funds transfers through its affiliation with First Data Corp. (NYSE: FDC), the world’s leading electronic payments company, which is a majority owner of eONE Global. Altogether, govONE Solutions moves more than $1 trillion in government payments each year.

“The scope of David’s and Joseph’s respective e-commerce expertise truly complements the strengths of our expanding executive team,” said James L. Fox, President and CEO of govONE Solutions. “We are successfully combining extensive industry knowledge with energy and vision to lead the next generation of government payments. We’re excited to have them on board to help spur adoption of innovative payment tools for governments and financial institutions throughout the U.S.”

Blevins brings to govONE Solutions experience in business development and sales with leading Fortune 500 companies. As vice president of sales for the western region, he will focus on client development for both business users as well as private and public institutions in the government sector.

Blevins was previously a partner with eSolve Information Technology, a California-based firm focused on Web application development. Prior to eSolve, he led healthcare sales for the western U.S. as a director with PeopleSoft. He also held sales management positions in the public sector with Oracle and Unisys corporations. Blevins holds a bachelor of science degree in business administration from California State University.

As vice president of sales for the eastern region, Joseph Spiccia brings more than 20 years of experience in sales, business development and client management in the government sector. He is charged with increasing both awareness and adoption of advanced technology for all government payments at govONE Solutions.

Previously, Spiccia was with Ariba’s public sector state and local sales, where he was responsible for the sale of e-government procurement and payment applications throughout the southeastern and western U.S. While with Ariba, he was recognized for selling Ariba’s largest public sector deal. Spiccia’s background also includes public sector experience as Director of Software Development at the Florida Department of Health and Human Services, one of the largest state agencies in the U.S. He has a bachelor of science degree in business management from the University of Florida.

About govONE Solutions

govONE Solutions, LP ([][2]) is a pioneer and leader in providing tax calculation and payment options that deliver security, reliability and flexibility. With offices in Englewood, Colo., New York City and Salem, Mass., govONE Solutions offers electronic payment and other services to federal, state and local agencies; financial institutions; and business enterprises. A leader in business tax payments, govONE Solutions currently serves more than two million taxpayers, processing 40 million payments valued at $1 trillion annually. Taxware ([][3]), a division of govONE Solutions, is a leading developer of worldwide commercial tax compliance systems. Taxware’s products for automated tax compliance include modules that calculate sales, use, consumers’ use, Internet, and international taxes as well as handle address verification, exemption processing and automated returns.

About eONE Global

As the leading source for accelerating payment innovation, eONE Global, LP ([][4]) identifies, develops, and operates emerging payment systems and related Internet and wireless technologies spanning the business, government and mobile markets. Its operating companies include SurePay, LP ([][5]), which creates trusted global end-to-end electronic business payment solutions that complete the financial supply chain for corporations and trading networks; govONE Solutions, LP ([][6]), which enables businesses and consumers to calculate taxes and make payments to government and businesses electronically; and Encorus Technologies ([][7]), which is focused on building a flexible and open infrastructure and developing efficient payment processing services to drive the acceptance and usage of mobile payments worldwide. eONE Global is owned by global e-commerce and payment services leader First Data Corp. (NYSE: FDC) ([][8]) and iFormation Group ([][9]), a company founded by The Boston Consulting Group, General Atlantic Partners, LLC and The Goldman Sachs Group, to build technology-enabled businesses in partnership with the Global 2000.



PPP & ORGA Talking

Perfect Plastic Printing Corp., a worldwide leader in card manufacturing for almost 40 years, announces its intention to form a strategic alliance with ORGA, a world leader in smart card production since 1972.

ORGA offers a full range of smart cards as well as hardware, software, systems, system integration and solutions for the telecommunications, banking, retail, healthcare, and Internet sectors. The alliance between Perfect Plastic Printing and ORGA will provide a U.S.-based manufacturing solution to large-scale chip card production.

ORGA Card Systems, Inc., part of the authentos group of companies, is one of the market leaders in the smart card industry. Headquartered in Paderborn, Germany, it operates its Smart Card Center in Flintbek, Germany, in one of the world’s most modern production facilities for smart cards.

With a workforce currently numbering over 1,600 employees worldwide, the ORGA Group posted record sales of EURO282 million ($250 million U.S.) in fiscal 2000. Subsidiaries, sales offices and joint ventures give ORGA a strong presence in Great Britain, the U.S., France, Singapore, Russia, South Africa, the United Arab Emirates, Denmark, China, Brazil, Hong Kong, Italy, Portugal, Austria and Lithuania.

Perfect Plastic Printing is a world leader in card manufacturing and the largest single secure card manufacturer in North America. Perfect Plastic has been on the cutting edge of card technology for almost 40 years with innovations in printing and card production technology. These include digital printing, translucent cards, full-face holograms, and full-face foil printing. Together, Perfect Plastic and ORGA will be a U.S. as well as an international trend-setter.

For additional information contact Doug Eden, Director of Marketing, Perfect Plastic Printing, or Heather Reinsel, Marketing Manager, ORGA Card Systems, Inc.,



MasterCard International and CertaPay, a leading person-to-person (P-to-P)
platform solutions provider, have announced an alliance to promote the
of P-to-P payments. Under the agreement, CertaPay is offering a platform that
facilitates payment between MasterCard cardholders.

The P-to-P market is growing rapidly. A TowerGroup report (January 2001)
estimates that Internet-based person-to-person payments will grow from 42
million transactions in 2000 to more than 4 billion transactions in 2005.

MasterCard’s approach is to equip its members with the ability to facilitate
payments between cardholders. To take advantage of this emerging market,
MasterCard recently introduced support for a new payment transaction in its
authorization and clearing systems to enable its members to clearly identify
P-to-P transactions, which had not been possible prior to April 2001.

Through this alliance with CertaPay, MasterCard’s members may implement
CertaPay’s P-to-P offering, designed to support MasterCard payment cards
and to
seamlessly integrate into a financial institution’s online banking
infrastructure. The platform leverages the financial institution’s own
security and brand strategies. CertaPay’s P-to-P E-mail Money Transfer™
application enables consumers to send and receive money — in real time, using
only an e-mail address — from their own financial institution’s online
or online account management services.

“We are pleased to work with CertaPay to offer our members the ability to
capture some of today’s fastest-growing transaction segments, including online
auctions and other P-to-P transactions such as cross-border transfers,” said
Carl Stefanelli, vice president, e-Commerce Product Development, MasterCard
International. “This solution gives consumers a new kind of convenience. By
expanding the utility of the traditional payment card and enabling it to
receive payments from others, consumers will benefit.”

How It Works

MasterCard members that install the CertaPay platform can offer their
the ability to use their MasterCard credit or debit account to pay another
person through their participating financial institution. To transfer money by
e-mail, the customer follows four simple steps:

· Log on to his/her online account with their participating financial
institution and click the e-mail payment feature.

· Insert the recipient’s name, e-mail address and the amount of the transfer.

· Identify the MasterCard account or other account (checking, savings) from
which to take the funds.

· Write a personal note to the recipient of the funds.
The recipient would then perform these easy steps:

· The recipient instantly receives an e-mail notification with a hyperlink to
accept the funds and then decides where to deposit the funds, whether it is a
MasterCard account or bank account.

· If the recipient is a customer of a bank using the CertaPay system, the
are received in real-time. The funds are transferred using existing payment
clearing arrangements. If the recipient does not yet bank online at a CertaPay
partner institution, he/she must register himself/herself as a new CertaPay
user. The process is done quickly and securely online.

· The recipient receives a final confirmation of the deposit of funds.
Consumers will not have to reveal their account information to the other party
while conducting the P-to-P transaction and no money will be transferred
through the e-mail notification system.

“People are looking for ways to transfer money to each other directly and in
real-time at a reasonable cost,” says Michael Ginsberg, CEO, CertaPay Inc.
“E-mail is a natural medium to facilitate money transfer because it is
ubiquitous and international, and everyone knows how to use it. There are
numerous benefits for both financial institutions and their customers to take
advantage of the P-to-P space.”

MasterCard members can enhance their customer value proposition by
this system, offering their cardholders added convenience and flexibility. The
service also enables financial institutions to acquire new relationships among
non-customers who receive an e-mail money transfer using the bank-branded
CertaPay platform.

The P-to-P platform also has the potential to assist issuers in making
international transactions easier and more efficient due to MasterCard’s
worldwide payment network. MasterCard’s alliance with CertaPay is one way to
ensure that members who wish to offer P-to-P services to their customers can
take advantage of this comprehensive solution at a substantial discount.

– “As Europay develops the P-to-P product for our European Members, the
alliance will be particularly beneficial to us “ said Hervé Kergoat, Europay
International Head of Pre-Paid and Head of P-to-P. “Not only does it
demonstrate MasterCard’s worldwide commitment to the growing area of P-to-P,
but it will allow us to leverage the best of the Canadian experiences into our
own offering for Europe. Illustrating, once again, that our partnership with
MasterCard brings the best-in-class experiences to Members worldwide.”