First USA, Bank One Corporation’s credit card business, appointed Thomas P. Kerwin as executive vice president and head of relationship management.
Kerwin’s appointment supports First USA’s new focus on business segment profitability and reflects the company’s commitment to its many partners. He will provide leadership for First USA’s eight business segments and new partner sales. Kerwin will work closely with the company’s marketing, decision management and operations areas to build beneficial relationships with new and existing customers and partners.
Kerwin, 51, has 20 years of leadership experience with Citigroup’s card and payments groups and was instrumental in building a strong affinity and agent bank business. He was most recently business manager of Citibank Affinity Cards
“We are delighted to have Tom lead our Relationship Management team,” said Phil Heasley, chairman and chief executive officer of First USA. “His experience developing strong partner relationships and leading organizational change will be an important advantage for our organization as we continue to grow and strengthen our customer relationships.”
Kerwin reports to Dan Frate, president and chief operating officer of First USA.
“Tom’s background in business development, marketing, relationship management, and product development will be a valuable asset to help continue to build this important aspect of First USA’s business model,” Frate said.
“I am very eager to join the First USA team,” Kerwin said. “There are many opportunities for First USA, a recognized leader in innovative credit card marketing, to enhance its customer relationships and grow its business.”
Kerwin began his career as a management trainee with a major retailer. He then held various administration and financial positions at a large insurance company prior to joining Citigroup. He earned a bachelor’s degree in English from Fairfield University, Fairfield, Conn.
First USA, a subsidiary of Bank One Corp. (NYSE: ONE), is the largest issuer of Visa credit cards in the world, offering credit cards for consumers and businesses under the First USA and Bank One names and on behalf of its 1,900 marketing partners. These partners include some of the leading corporations, universities and affinity organizations in the United States. Bank One is the nation’s sixth-largest bank holding company, with assets of more than $270 billion. More information can be found at [http://www.firstusa.com] and .