Echopass Contact Center Powers AccountNow

Hosted contact center service provider Echopass’ “Contact Center
On-Demand” solution has been deployed by AccountNow geared to the
underbanked customer. To ensure its customers receive the best possible
service, AccountNow answer hundreds of thousands of
calls per week. Approximately 90% of calls are resolved through
Echopass’ interactive voice response, which provides customer
self-service for inquiries such as account balance, recent transactions,
and pending deposits. For customers that need to speak with a live
person, the Echopass skills-based routing ensures that those customers
are automatically routed to the most appropriate agent. With the
Echopass solution in place, AccountNow answers most customer
questions on the first call and answers those questions more quickly,
thereby reducing the overall time customers spend on the phone with
agents. Collectively, this enhances AccountNow’s customer service while
reducing costs through higher call center and agent efficiency.

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BASE24-EPS1 V8.2

ACI Worldwide has launched a new version of its “BASE24-eps1 Version
08.2” software for online payments processing. The new software offers
standard support for IBM’s “blue stack” database, middleware, enhanced
security capabilities and flexible infrastructure to easily accommodate
future updates and compliance regulations on the IBM System “z”
platform. The ACI solution provides mainframe capabilities to front-end
systems, virtualisation, security and scalability to maintain the
software as customers respond to evolving market requirements. “Version
08.2” interfaces namely expand connectivity to regional networks
worldwide such as France, Spain, United Arab Emirates and Indonesia.

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ZERO TOUCH

DnB NOR has implemented a new security strategy with Entrust and its
“zero-touch” fraud detection component to prevent fraud and protect the
identities of its online customers. DnB NOR will leverage the real-time
fraud detection and historical analysis capabilities of Entrust from the
Entrust “Open Fraud Intelligence Network” (OFIN) to protect consumer
online transactions from fraud and enable organizations to collect data
to help identify current and future potential fraud attacks in
real-time. DnB NOR has total assets of more than $308 billion, serves
more than 2.5 million customers worldwide and will leverage the Entrust
solution for more than 1.7 million private, corporate- and
consumer-banking online users. Entrust secures digital identities and
information for more than 1,700 organizations in 60 countries around the
world.

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Thanks Again and RocketBux Team

Reward network Thanks Again and OR-based mobile advertiser RocketBux
have announced a partnership to enable Thanks Again
registered consumers and participating merchants to interact via mobile
messaging. The partnership will allow consumers to enroll in the
Thanks Again Rewarding Merchant Program via mobile phone and receive
scannable, barcoded coupons triggered by card transaction data. Thanks
Again will be providing their participating merchant and reward partners
the ability to communicate to the consumer base via opt-in mobile
messaging.

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American Express Takes a Stake in Concur

American Express has bought into a 13% strategic investment of Concur
Technologies on-demand T&E expense management services for $251 million
in cash to contribute support of both companies’ long-term growth
objectives. With this development AmEx now controls 6.4 million shares
of newly issued common stock, affording its common equity voting
interest in Concur, and has the right to purchase an additional 1.28
million shares at any time during the next two years. These agreements
stipulate Concur exclusively promotes American Express’s Corporate Cards
to its clients while American Express’s Global Commercial Card business
sees this as part of its strategy to expand services in automating
purchasing/payment and will exclusively promote Concur Expense, which
streamlines T&E expense management to its more than 7,000 clients.

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XINHUA EZIDAT

Xinhua Finance eziData China Consumer Confidence Index has been updated
to show the China consumer confidence index went down 3.1 points from
the month prior to 92 in July, a 4.8 drop since January 2008, while
consumers’ sentiment on general prices improved for the third
consecutive month to 72.2. Additional findings show the July consumer
sentiment on current conditions in China was 90.9, down 6.3 points
since January, consumer sentiment for the month on future expectations
in China was down 3.9 points since January to 92.6 and China consumers’
sentiment on current general prices
in July improved 0.7 point to 72.2. Meanwhile, The US consumer
confidence index also declined since January by 17.2 points, mostly due
to the subprime mortgage crisis, but rebounded in July to 61.2.

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WIRECARD & TURKISH AIRLINES

Wirecard AG has signed processing agreements with Turkish Airlines, a
member of the Star Alliance since April 2008 to provide the airline with
electronic payment and risk management solutions. Wirecard’s
individually tailored, industry-specific payment and risk management
solutions, which includes BSP in the airline sector and fraud protection
solutions for Internet commerce, provide nearly 9,000 business customers
credit card acceptance agreements, banking services and prepaid card
products. Turkish Airlines has a fleet of 102 aircraft serving nearly 20
million passengers on an annual basis.

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Sapp Bros Travel Deploys Postilion

Payment solution provider Postilion announced that Sapp Bros
Travel Centers will deploy Postilion solutions to
centralize fleet card authorization and transaction capture.
Postilion will help streamline Sapp’s authorization
and transaction capture and to integrate payment for fuel at the pump
with traditional retail payments in its stores to process all
transactions via a central, open-systems payment
switch, and provide stand-in authorization.

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Wright Express 2Q/08 Revenues Leap 29%

ME-based fleet card specialist Wright Express reported total revenue
for the second quarter of $111.2 million, a 29% increase over the year
ago period. However, a net loss on a GAAP basis for the second quarter
was $24.4 million, compared with net income of $16.4
million for the comparable quarter last year. The Company reported that
total MasterCard purchase volume grew 34% to $622.8 million. Total fuel
transactions processed increased 16% from the second quarter of 2007 to
72.9 million. Payment processing transactions increased 5% to 55.9
million, and transaction processing transactions increased 72% to 17.0
million. Average expenditure per payment processing transaction
increased 31% to $78.72 from $60.10 for the same period last year. The
Company projected third quarter revenue in the range of $108 million
to $113 million. For complete details on Wright Express’ second quarter
performance visit CardData ([www.carddata.com](http://www.carddata.com)).

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EUROPE ONLINE

Offering analysis on developments in European online consumer payment
behavior, non-payment risks and trends in important e-commerce industry
sectors, Pago has released the seventh edition of its report entitled
“Trends in E-commerce Purchasing and Payment Behaviour based on real
Transactions” to highlight national differences in consumer and payment
behavior in European e-commerce. Based on a sample of 30 million
purchase transactions processed between October 2006 and September 2007
through the Pago platform, the report demonstrates only 45% of customers
in UK shops are from the UK, in stark contrast to the 95% German
e-commerce website clientele and less than 5% of online purchases conducted by international consumers
and 0.8% of purchases are conducted by consumers outside of Europe. This is
due in large part to English being the most widespread language in the
world and, with over 340 million native speakers alone, understood by a
majority of e-commerce consumers.

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Western Union Tackles AZ Seizures

Western Union seeks a review by the Arizona Court of Appeals after it
overturned a trial court’s decision in
Western Union’s favor concerning the ability of the state to seize money
transfers sent from states other than Arizona to Sonora, Mexico.
The case dates back to September 21, 2006, when the Arizona
Attorney General issued a warrant seeking to seize all Western Union
wire transfers over $500 sent from 28 states to locations in Sonora,
Mexico. Western Union obtained a stay of this warrant in Arizona State
Court. After a hearing and trial, the trial court ruled in January 2007
that the seizures were invalid and enjoined the Attorney General from
continuing such seizures. In July 2008, the Court of Appeals overruled
the trial court. Today, Western Union asked the Arizona Supreme Court to
review the matter and uphold the initial trial court decision.

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Euronet Second Quarter Revenues Rise 13%

KS-based Euronet Worldwide posted second quarter revenues of $264.5 million, up 13% from 2Q/07. However, net income of $7.8 million, compares to $8.5 million for the year ago period. But, transactions of 342.4 million, compared to 310.9 million for the second quarter 2007. The EFT Processing Segment posted transactions of 168.6 million, compared to 146.9 million for the second quarter 2007. EFT ended the second quarter with 10,160 ATMs owned or operated compared to 9,858 ATMs at the end of the second quarter 2007. In the second quarter, an ATM processing services agreement with a customer in the U.K. expired and was not renewed. The number of ATMs operated at the end of the second quarter 2008 reflects the decrease of these 2,376 ATMs. The Prepaid Processing Segment repored transactions of 169.5 million, compared to 160.2 million for 2Q/07. The segment processes electronic POS prepaid transactions at approximately 397,000 point-of-sale terminals across approximately 200,000 retailer locations in Europe, Asia Pacific and the U.S. For more details on Euronet’s second quarter performance visit CardData ([www.carddata.com](http://www.carddata.com)).

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