Calabrio Introduces Compliance Recording and Quality Management

Contact center optimizer Calabrio has introduced “Calabrio Compliance Recording and Quality Management” solution. Enhancements include a stand-alone bundle for
compliance recording, PCI (Payment Card Industry) compliance. This new
release provides contact centers with the ability to purchase 100%
voice-only recording as a stand-alone for a cost-effective solution for
compliance and dispute resolution. Organizations can choose to record
all calls for everyone, or for specific teams of agents and knowledge
workers configured in the system. Advanced query options, provided
through APIs, let users find recordings quickly and easily among
thousands of logged interactions.

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MagTek’s Move Double Their Capacity

Electronic processing solution provider MagTek has moved to a new site in California to double its capacity for R&D space, office, showrooms,
warehouse storage and manufacturing operations. MagTek is a provider of technology that makes
electronic transactions faster, more dependable and more secure that include swipe and motorized card readers/encoders, secure magstripe card readers, high-accuracy check readers and scanners, instant card personalization systems, robust PIN management systems and identity and credential verification systems. The new facility will also be home to Magensa, LLC, a wholly owned
subsidiary of MagTek that provides cardholder data protection and
credential authentication services.

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MICROPASS STICKERS

INSIDE Contactless has rolled out samples of the first MicroPass(R) contactless prelam stickers for secure payments are now available for
card manufacturers. INSIDE’s new sticker technology combines the
award-winning MicroPass 4003 contactless payment platform – designed
from the ground up to support open loop contactless payment applications
– with a tuned RF antenna in a compact, shielded prelam for payment
sticker applications. The contactless sticker form-factor is rapidly
gaining popularity as a way to turn mobile phones, company IDs or just
about anything else into a convenient payment device. INSIDE’s innovative shielding design improves performance by protecting
the chip and antenna inside the sticker from interference that might be
caused by the radio signals used by mobile phones and other electronic
devices.

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SCOTIAHOCKEY VISA

Scotiabank has launched the “ScotiaHockey Visa” card and
“ScotiaHockey Rewards” program in support of Canadians’ enduring
passion for their national sport. “ScotiaHockey Visa” card customers earn one “ScotiaHockey Rewards “point for every dollar in purchases charged to their credit card. “New ScotiaHockey Visa” card customers receive 2,000 points with their first purchase within 60 days
of opening their account and are automatically entered into a draw to
win one of three sets of two tickets to a Stanley Cup Final Game, including travel and accommodations. Scotiabank holds $462 billion in assets.

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Wells Fargo has introduced the “vSafe”

Wells Fargo has introduced the “vSafe” personal online safe.
“vSafe” lets customers protect, organize
and access online copies of their most important documents and personal
materials, such as loan and tax documents, wills, passports, birth and
marriage certificates, photographs, and digital audio and video files. Customers can access their Wells Fargo vSafe account from any Internet
connection – unlike hard drives, flash drives and archiving solutions.
“vSafe” is an easy-to-use interface that includes informational templates to quickly capture key data, and standard folders such as “Medical,” “Legal” and “Family” to help organize materials. Customers have the ability to add, modify and delete the standard folders if they choose with option of having many Wells Fargo account statements automatically uploaded. The “vSafe” service features individualized passwords, timed log-offs, firewalls, and two-factor authentication
and encrypted transmission.

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A New Aite Group Impact Report

A new Aite Group “Impact Report” looks at
how specific types of merchants respond to the various channels ISOs and
acquirers use to win their business. Aite Group surveyed a total of 160
merchants between May and August 2008 about how they found their current
processors, as well as their reasons for choosing them. The report evaluates merchants’ response to different channels cumulatively, and also breaks down the responses by four business verticals. ISOs and acquirers can best target their sales and marketing
budgets and efforts through understanding what drives merchants’
decision-making processes and to which channels these merchants are most
receptive. Further, merchants in various sectors respond differently to
various outreach tactics.

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Electronic Payment Exchange Enhanced its BuyerWall Solution

DE-based Electronic Payment Exchange has enhanced its “BuyerWall Solution” to now provide complete removal of
cardholder data for merchant payment processing. Using BuyerWall’s enhanced retail solution, retail merchants can now
process credit card transactions completely outside of their technical
infrastructure. The sensitive data never enters the merchant’s system,
and therefore can never be stored by the merchant. BuyerWall puts a
secure barrier between cardholder data and the merchant by separating
the card number from the sales information, and processing the
transaction independently of the merchant or other vendors. The
technology works for credit, debit and check payments. BuyerWall processes, transmits, and stores sensitive
cardholder data, freeing the merchant from the associated risks, and
drastically reducing the time and expense associated with achieving
Payment Card Industry Data Security Standards compliance (PCI DSS).

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PAYBOX RBC MOBEX

Mobile payment provider paybox solutions AG,has piloted the Canada’s RBC Royal Bank “RBC Mobex” mobile payment service. End customers participating in the trial simply send a text message to
RBC Mobex with the dollar amount and the recipient’s cell phone number.
Amounts of up to $100 per day can be sent to anyone with a mobile phone
serviced by any Canadian wireless carrier, even if they do not have an
RBC Mobex account. Recipients receive an instant text message on their
mobile phone to let them know that money has been sent to them. They
just need to register for the payment service to access their funds. The
RBC Mobex account is a stored value account and enrollment is through
the RBC Mobex web-site, where money can be loaded from any Canadian bank
account or from a credit card. For added security, senders receive a call on their mobile phone to
verify the transaction with a PIN for amounts over $25. Participants
will be able to remotely track and manage their RBC Mobex account
directly from their mobile phone or through the RBC Mobex web site to
check balances, view payment history, and add funds.

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TSYS Healthcare Rolled-Out My Care Card

TSYS Healthcare has partnered with GA-based Paragon
Benefits and rolled-out the “My Care Card” benefit payment processing.
The “My Care Card”
provides subscribers with the ability to pay from up to 50 funding
sources on one card and includes Flexible Spending Accounts (FSA),
Health Reimbursement Accounts (HRA), Health Savings Accounts (HSA),
credit and cash accounts. Paragon Benefits is a
wholly owned subsidiary of the Georgia Bankers Association Insurance
Trust, Inc. TSYS Healthcare is a founding
member of the Special Interest Group for IIAS Standards (SIGIS), formed
in 2007 to enable real-time, auto-substantiation for eligible medical
items purchased with a FSA/HRA payment card.

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Visa Releases Survey for Commercial Payment Cards

A new survey released by Visa indicates 74% of respondents are satisfied with their commercial payment card programs and 50%
currently use commercial payment cards to make payments as part of their
overall cash management strategies. Additionally, 70% rely on commercial payment cards to reduce processing
and administrative costs and 62% do so to eliminate paper-based invoicing, 57% to facilitate receivables and payments and 46%
provide transaction data for better vendor pricing negotiation.
In the next 12 – 18 months, 52% of survey respondents intend to reduce reliance on checks and 45% plan to increase their use of commercial card programs.

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CITIBANK DINING PRIVILEGES

The focus of Citibank’s new “Dining Privileges” campaign is on
Chiang Mai, the cultural capital of the ancient Lanna
Kingdom and a major tourist destination. Through this program, Citibank credit cardholders will be offered a
range of exclusive dining and accommodation offers and benefits in
Chiang Mai. The discounts include up to 50% at selected
establishments with more than 4,000 participating restaurants in both
Thailand and around the world.

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MasterCard Using Actimize for ATM & Debit Fraud

Transactional risk management solution provider Actimize announced
that MasterCard is using the Actimize technology in ATM and
debit fraud detection capabilities for issuers. Actimize recently enhanced its debit fraud solution by acquiring proven
analytic models used today by MasterCard in its Fraud Monitor service, a
real-time risk scoring and fraud prevention service for PIN-based
transactions offered by MasterCard to its customers. The Actimize fraud detection analytics are unique in that their
multi-dimensional profiles can be created and updated in real-time to
detect suspicious activities at the card, device, account level and many
other dimensions.

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