Wells Fargo Enters Card Personalization Game

Payment card personalization continues to spread among U.S. credit card issuers. Wells Fargo has launched the “Wells Fargo Card Design Studio” service for check cards and credit cards. Consumer cardholders can upload a photo or an image from Wells Fargo’s “Image Library.” Or they can add a personal headshot to the top left corner of their card. Business cardholders can add their logo or a photo, customize the card background or add a personal headshot to the top left corner of the card. The new service is available to card customers enrolled in “Wells Fargo Online” or “Business Online Banking.”

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ClairMail Names a New Chief Exec Officer

CA-based two-way mobile banking provider ClairMail has hired Pete
Daffern, previously with Purisma, to serve as CEO. Daffern, 43, was CEO
of technology company
Purisma, where he directed the company’s strategy and operations with a
focus on growth through valuable solutions, customer service and
business development initiatives. D&B acquired Purisma in October 2007.
Before Purisma, Daffern was President of AIM Technology, a provider of
applications for contact centers. Previously, Daffern was Vice
President, Worldwide Business Development, Alliances and Corporate
Development for Vitria Technology, where he drove multi-million dollar
business relationships with global integration and ISV/OEM partnerships.
Daffern also spent more than 10 years at Seagate Software, a supplier of
business intelligence software products, where he held numerous
management and sales positions, including General Manager EMEA. The
ClairMail System offers 2-way mobile banking,
payments and card applications that utilize any phone’s existing
messaging and mobile web software and extend the capabilities of
third-party client applications.

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INSIDE AWARD

Global media company Red Herring has awarded INSIDE Contactless as one
of the “Red Herring Top 100 Global Companies”. Red Herring
editorial team selected INSIDE Contactless after a detailed evaluation
process based on both quantitative and qualitative criteria, such as
financial performance, innovation, management, global strategy and
ecosystem integration. INSIDE’s award-winning, multi-application MicroPass contactless
microprocessor family is the world’s leading payment platform, powering
more than 100 million bank cards from over 25 card issuers worldwide to
make it the undisputed contactless payment market leader. Already in use
by several large OEM and ODM handset makers INSIDE’s third-generation
MicroRead near field communication (NFC) solution provides the broadest
range of NFC options on the market, and is the only one available today
that is fully compliant with the single wire protocol standard. INSIDE’s
technology leadership enables bank card issuers, wireless carriers,
retailers and service providers worldwide to bring innovative,
convenient and secure consumer products and services to market more
easily and at lower cost.

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Uncertain Economy Produces an Always On Demand

A new survey has found that 53% of Americans said that the need for ‘always on’ information had increased in the past few months as the economic outlook has become less certain. The research by Monitise
Americas also found that overall 77% of Americans want ‘Always On’ banking. Over 90% of those polled who stated that they wanted mobile money services said that they would like to check account balances, view latest transactions and receive fraud alerts. Nine out of ten of consumers said they would use the service at least once a week, while 76% of consumers said that they would use the service more often.
Transactional services are also in demand, with 90% also wanting to transfer money between checking and savings accounts and 80% saying that they would like to be able to pay bills and receive notification when they are due. Additionally, the evidence showed that consumers want the service on their primary bank account, with 82% saying that they would prefer not to set up a new or secondary account in order to be able to manage their money on the move.

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CREDIT CARD GROWTH

Market researcher RNCOS has releases a new report, ‘Global Credit Card
Industry – Emerging Markets’, that predicts the Indian credit cards market is expected to grow at CAGR of nearly 25%
between 2008-09 and 2011-12. Spending patterns have changed
drastically in India with more people frequently use plastic money (like
credit and debit cards) for paying their day-to-day expenses. Traveling,
dining and jewelry are the top three purchases that Indians make through
credit cards as well as airline
tickets. Also enjoying growth are utility payment. In the last two years,
the number of customers paying their electricity and water bills through
credit cards has risen though the overall customer base is still small. However, the market has been
hit by the ongoing global financial crisis and double-digit inflation.
With the delinquency rate going high in the country, banks and card
issuers are likely to remain hesitant in issuing new credit cards. The report provides a
comprehensive research and prudent analysis on the emerging card markets
like China, Russia, Mexico and South Korea and gives an overview on the various factors driving the
market, together with the forces that are blocking the growth of the
industry.

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GLOBAL VISION

Discovers’ Diners Club International has launched the Japanese language capability for
its premier reporting product Global Vision”, an online information
management reporting tool that helps corporate card clients effectively
measure, analyze and leverage T&E spending on a local and global basis.
Global Vision provides comprehensive reporting capabilities including
the ability for users to create custom reports with access to enhanced
data items. Reporting is available in more than 150 local country
currencies, and reports can be consolidated in one of 10 currencies for
multinational organizations. Global Vision also is available in Spanish
and French Canadian versions, with other languages possible. In
addition, the Global Vision’s tiered services option provides customized
reporting solutions that meet specific market needs, will be offered in
Japanese as well. Established in 1950, Diners Club International became the first
multi-purpose charge card in the world, launching a financial revolution
in how consumers and companies pay for products and services.

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PAYSQUARE & TSYS

Outsourced payment solution provider TSYS will provider end to end
payment services to PaySquare, the first credit card company in the
Benelux to offer such a wide variety of
international means of payment and the first to take advantage of the
ever-increasing influx of Asian tourists. PaySquare began outsourcing
payment processing operations to TSYS in
October 2008, supporting MasterCard, Visa and Maestro card transactions
through the Prime processing platform. It manages more than 55,000
merchants and processes transactions on a daily basis. The
services enable the Netherlands-based company to effectively manage and
grow its merchant portfolio.

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Maritz Unveils the LoyaltyHQ Platform

A new loyalty marketing platform has been launched that delivers targeted rewards and communications. St. Louis-based Maritz Loyalty Marketing says the new “LoyaltyHQ” platform integrates content management, business process management and business rule logic. Platform components include “RewardManager,” “CampaignManager,” ActivityManager,” and “InsightManager.” “ActivityManager” is an advanced platform for establishing program rules and scoring, allowing next-generation enterprise program management; and “InsightManager” enables clients to effectively monitor customer engagement strategies and program performance.

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NBK & LEVEL FOUR

ATM software provider Level Four and Innovation Systems announced that
National Bank of Kuwait, one of the largest banks in
the region, has gone live with “ATM Developer” to deliver greater
automation across its network of over 180 ATMs to
maximise the potential of the ATM by quickly introducing innovative ATM
services to its customers. The bank also benefits from the automation of
its testing
procedures to ensure increased network uptime at the ATM, its most
significant customer
touch-point. Level Four installed “ATM Developer” at the bank’s IT
centre in Kuwait
City. The application includes a highly visual and intuitive user
interface,
making it easy for the bank’s staff to use, positively impacting
productivity levels. National Bank of Kuwait required an
automated testing and development application capable of streamlining
the bank’s process
and reducing he time to market for new products. With “ATM Developer”,
the bank has created a
virtual ATM environment to eliminate the need for expensive ATM hardware
for testing
labs and introduce more thorough and accurate testing processes.

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Overstock.com Cards Distributed Nationally

Overstock.com gift cards are now available at over 7,000 grocery stores
and has teamed with Coinstar to provide free coin
counting at over 10,000 Coinstar Center locations when users opt to exchange
their coins for an Overstock.com eCertificate. A list of store
locations offering
Overstock.com gift cards is available at:
http://www.overstock.com/gift-cards/gift-card-information.html.
Overstock.com gift cards are also available online through Overstock.com.

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