Epicor Cited as Top Softgoods Retail POS

Global research firm IHL Group has named enterprise business software solution provider Epicor the leading vendor of
Point-of-Sale (POS) software to the top North American Softgoods
Retailers. For the “Retailer’s Guide: POS Software for Softgoods Retailers” report,
IHL Group evaluates vendors of POS software installed among the top 250
retailers in the specialty softgoods space and ranks the top ten
vendors. These vendor rankings are based on three criteria: 1) The total
number of vendor accounts among the leading 250 Softgoods retailers; 2)
The estimated number of POS systems running the vendor’s software based
on store count and lanes per store; and, 3) The retail revenue
represented by the vendor accounts. Epicor scored number one in every
category with the highest account share, POS software license share, and
managed revenue share—above Micros, Oracle, SAP, and JDA for the top rank. This is the fourth year that IHL Group has published
this report, and Epicor has been in the top spot each year (the first
two years as NSB Retail Systems, which Epicor acquired in 2008).

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RMS B2B A/R Management Goes Online

RMS business-to-business Accounts Receivable (A/R) management is now
providing companies an opportunity to purchase commercial collection
services, educational products, and bankruptcy services online through
www.rmsna.com/store. Orders provides immediate access to RMS’ over 3,300
A/R management associates and the experience and knowledge that comes
from their management of over 30 billion dollars in portfolios for over
18,000 clients world-wide. Available RMS options include Collection
Services; Education Services; and Bankruptcy Services for collection
from customers having filed for bankruptcy. Payment for all services and
products are made utilizing either a credit card or PayPal account for
settlement.

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Sears to Offer the eBillme Option

Sears Holdings is now offering alternative payment option eBillme for
online purchases.
eBillme is a payment option that enables consumers to
use online banking to pay now, pay securely, and use available funds,
will be offered as a payment option for online shoppers. When shoppers
choose the option at checkout, their order is confirmed with an eBill
sent to their e-mail address. Consumers simply pay the eBill the same
way they pay utilities, loans, insurance, and other bills, either
through their online bank account or at one of over 75,000 walk-in
locations. The transaction occurs securely, with no personal or
financial information required during check out.
In addition to Sears.com, eBillme can now also be used on Sears
Holdings’ subsidiary
sites including Kmart.com and Kenmore.com. Sears Holdings Corporation
is the nation’s fourth largest broadline
retailer with approximately 3,900 full-line and specialty retail stores
in the United States and Canada.

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ACI FRAUD SURVEY

Regarding how banks handle fraudulent payment card transactions, 74% are
happy with the treatment they received from their financial institution
after becoming a victim while 26% were somewhat unhappy or very unhappy.
With the speed of reimbursement being the most important factor to
ensure customers were happy with their bank’s service, in Dubai only 16%
of respondents surveyed were ‘very happy.’ However, 62% of UK were ‘very
happy’ with the treatment received while 55% of U.S. consumers were
happy as well as 40% of Singapore customers with their post-fraud
service. This, according to a recent ACI Worldwide global consumer fraud
survey, also showed fraud could influence consumers to revert back to
cash with 18% saying they would definitely use cash over cards following
fraud while 59% would do so ‘in some situations.’ Conducted in July
2009, the survey fielded responses from a total of 2,408 respondents
across the globe.

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Card Fraud Victims Want Reimbursed Quickly

A new survey on global card fraud incidents finds the most important
factor for victims is how quickly any stolen money was
reimbursed. However, 30% judged their bank’s customer service by how
quickly they identified a fraudulent transaction. The ACI Worldwide
research on fraud was conducted in Australia, Brazil, China, Dubai,
Germany, Singapore, the U.K. and the U.S. in July and found that
overall, 74% of respondents were happy with the treatment they received
from their financial institution after becoming a victim of card fraud.
However, there are wide differences geographically. In Singapore, for
example, consumers felt the speed at which their bank identified the
fraud far outweighed the importance of the speed of reimbursement at 45%
versus 15% of respondents. U.K. customers are the most satisfied with
their bank’s customer service, with 62% saying they were ‘very happy’
with the treatment received. About 55% of U.S. bank customers were happy
with the post-fraud service offered by their banks. The survey also
found fraud could influence consumers to revert back to cash, with 18%
saying they would definitely use cash over cards following a fraud incident.

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Third Party Sites Offer BillMyParents

Socialwise’s alternative payment system “BillMyParents” is going live with Artix Entertainment’s AdventureQuest
Worlds and Gala-Net’s gPotato online games portal. This marks the first time BillMyParents is available
on third party sites. The BillMyParents payment system makes
purchasing items an extremely simple process. Once a player has made
their selection, BillMyParents sends an email notification to their
parent, requesting approval of the purchase and completion of the
transaction. The parent then has the option to deny their child’s
request or to use a built-in chat function to ask for more information
before making a final decision. To complete the transaction, the parent
simply enters their payment information. The whole process can be
completed within minutes without the teen ever gaining access to
sensitive credit card details or other personal information.
BillMyParents also expects to launch with Habbo,
Outspark, and other yet-to-be announced online youth gaming sites in the
near future. This launch with two significant youth gaming partners
marks the beginning of the company’s multi-phased plan to quickly build
a user base across multiple markets and establish BillMyParents as the
leading youth payment system.

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FCAC DATABASE

The Financial Consumer Agency of Canada (FCAC) has updated its “Credit
Cards and You” guide, reminding consumers when it comes to finding the
right credit card, knowing what questions to ask will help stay in
control of finances. FCAC updates “Credit Cards and You” interactive
twice a year, summarizing the costs, benefits and rewards of most credit
cards now on the market across the Country to help consumers answer
questions about credit cards. Simple questions establishing the needs
and features that matter most to consumers helps the FCAC Web tool
narrow their search to find a list of credit cards that fit their needs.
FCAC most recommends consumers know know their needs and wants; shop
around; pick the card that suits them best; and thoroughly understand
the terms and conditions.

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Americans Likely to Shun Credit Card Surcharges

As the credit card industry embarks on value building in its reward
programs, American Express has beefed up its “Membership Rewards” with
two new features, one enabling cardholders to redeem points for
“everyday” type charges and the other for “special,” frequently changing
redemptions. The “everyday” redemptions start at 1,000 points and may be
used for groceries, gas, electric, phone, bills, office supplies,
transit, mailing/shipping bills, etc. Cardholders can redeem by clicking
on the “Use Points for Everyday Charges” link on their online statement.
The new “Membership Rewards Specials” program offers limited time or
limited supplies great deals. For example, 50% more transferred points
to Starpoints through September 22nd and 40% when they redeem for a
Garmin “nuvi 550,” while supplies last. AmEx also added new program
partners to the “Membership Rewards” including Zappos.com, Chili’s Grill
& Bar, Maggiano’s Little Italy and Bonefish Grill.

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Merchant Focus Processing and GoECart Team

CT-based e-commerce software provider GoECart has
signed the R3 Reseller agreement with
merchant account provider Merchant Focus Processing.
Under the agreement, GoECart will offer its clients two distinct
programs. The first offers competitive fixed-rate pricing for new
merchants or those processing less than $250,000 per year in
Visa/MasterCard transactions. The second program, which features
“Interchange-Plus” pricing with no monthly fees of any kind, is for
established merchants currently processing more than $250,000 per year.
Both of these programs provide unparalleled service and support for the
delivery of e-commerce credit card transactions. Payment gateway
services will be provided by Authorize.Net. The R3 Recurring Revenue
Reseller program is Merchant Focus Processing’s
co-branded referral program.

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JULY DEBT

The recovery that appeared to be underway in June fizzled in July as credit card gross dollar volume rose a mere 105 basis points and credit card outstandings edged up by only 159 basis points, compared to one-year ago. Despite setting a new high in June, credit card loan growth has been sluggish in 2009. Annual growth in June was 2.0%, compared to May at 2.1%, 2.3% for April and 4.4% for March. According to the Reserve Bank of Australia credit card balances posted at A$44.6 billion for July versus A$43.9 billion one-year ago. Credit card volume came in at A$19.2 billion, compared to A$19.4 billion in June and and A$19.0 billion for July 2008. Credit limits now stand at A$124.8 billion, compared to A$102.0 billion in July 2008. According to the RBA there are currently 14.3 million credit card and charge card accounts in Australia, compared to 14.0 million one-year ago.

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