Discover Customer Service Technology Recognized

Discover has ranked fifth on the 2010 InformationWeek 500 list of the most innovative users of information technology. InformationWeek recognized Discover for implementing a new platform that tracks all customer contacts through various channels and uses a decision engine to aggregate and process this information on a real-time basis, giving customer service representatives the ability to provide custom and valuable assistance during service calls and to personalize customer interaction. InformationWeek identifies and honors the nation’s most innovative users of information technology with its annual 500 listing.

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Target Cardholders Receive 5% off Purchases

Starting October 17, shoppers with a Target “REDcard,” Target Credit Card, Target Visa Credit Card and Target Debit Card can get 5% off nearly all purchases made at any Target store or on Target.com. Additionally, cardholders will receive a coupon good for 5% off a future day of shopping every time they fill five prescriptions at a Target pharmacy with a Target REDcard. This replaces the existing Rewards program in which new account holders receive an initial 10%-off coupon and existing cardholders earn coupons for 10 percent off a future day of shopping, which ends October 16 at close of business. The Target credit card segment offers branded proprietary credit card products.

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AmEx Unveils Next Unstaged Performance

Grammy award-winning country music sensation Sugarland will perform at the Best Buy Theater in New York City on October 18 as part of “Unstaged: An Original Series from American Express” for the third installment of the “Unstaged” program. The performance will feature surprise musical guests, will be live-streamed at 9:00PM/ET at www.youtube.com/sugarlandvevo and coincides with their highly anticipated fourth studio album, The Incredible Machine, arriving in stores on October 19. The Incredible Machine is a soaring album elevated by sky-high choruses, ringing guitars and pulsing drums steeped in a myriad of hypnotic melodies and fun anthems — all drawing inspiration from the iconic music and films of the 1980s.

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HDFC DEBIT

The HDFC Bank has launched Platinum Debit Card with Rs one lakh cash withdrawal limit on ATM and Rs 1.25 lakh on POS. The HDFC Bank “EasyShop Platinum Debit Card” replaces your ATM/ Regular Debit Card with extended cardholder privileges. It also offers cash back; for every Rs 100 spent on the card, cardholders ger Re 1 as cash back, valid on all purchases made through the card with no date restrictions.

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A2iA CheckReader Announces Auto Extraction

The A2iA “CheckReader” comprehensive check-processing toolki has been integrated into Red Eagle Automated Payment Processing (REAPP™). By automatically locating and extracting key information from checks, A2iA “CheckReader’s” proprietary advanced image analysis and intelligent recognition engines reduce overhead and operating costs, and speed the transaction process. REAPP allows users to quickly and easily post payments to customer accounts. Operators may view associated check and remittance images at the same time in order to resolve questions about the payment, as REAPP includes the ability to re-route payments to other AR processes, reject payments, and electronically “shred” checks.

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TRANSOFT

Transoft is encouraging green initiatives with its “OptiCash” and “OptiVault” software applications suite through newly-available features. With this, the new “OptiCarbon” module is available to all Transoft customers immediately in the latest released version 8 of “OptiCash” and “OptiVault,” and will soon be available in Transoft’s “OptimizeCF” popular SaaS offering.
Transoft has been optimizing the cash supply chain for large banks around the world for 18 years and has each year increased the depth, complexity and modeling ability in the pursuit of more savings for clients and this effort effects sustainability impacts by transporting cash everywhere.

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iovation Addresses Fraudulent mTransaction Flags

iovation is set to lead the Mobile Anti-Fraud Roundtables at the Mobile Shopping Summit on October 25 in New York. The Mobile Shopping Summit brings together mobile and payment executives from retail, entertainment, travel, retail banking, and utilities businesses to network and discuss the latest advancements, technologies, and opportunities in mobile commerce. iovation provides a real-time service that exposes online fraudsters and the devices they are using to steal from online businesses. iovation has processed 8 million device reputation checks on mobile devices alone, proactively returning 44,000 “deny” or “review” responses based on the customer’s uniquely configured business rules in a recent 90-day period. Of those mobile devices checked, 43% were iPhones, 21% were Android, and 12% were BlackBerries. The Company protects online businesses and their end users against fraud and abuse through our industry-leading combination of shared device reputation and real-time risk evaluation.

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AHNLAB AOS

AhnLab integrated security solutions has added the Korea operations of Citibank to its client roster. AhnLab Online Security offers banks online banking protection. CitiBank Korea has adopted the four key products which comprise AOS: AOS Secure Browser, AOS Anti-Virus/Spyware, AOS Anti-Key Logger, and AOS Firewall. They act in harmony to block even the most sophisticated intrusion attempts such as web modulation and memory hacking. With AOS defending against cybercriminals, CitiBank Korea is expected to provide protection for its customers against all kinds of threats such as ZeuS and any other malicious codes.

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Pinnacle Deploys Fiserv Online Billing and Payment

Pinnacle Bancorp has selected the “CheckFree RXP” online bill payment service from Fiserv to expand its online billing and payment capabilities and improve customer satisfaction, usage and loyalty. With the number of households using bill pay having increased from 5 million to 33 million since 2000, “CheckFree RXP” is especially useful to allow Pinnacle customers to schedule payments, keep tabs on their finances with payment reminders and process using same-day settlement. The platform also allows users to receive, view and pay electronic bills (e-bills) from more than 400 national and local companies and is updated through “Feature Packs” regularly scheduled additions that automatically ensure the Fiserv network of financial institutions and their customers have immediate access to dynamic online payment tools. Fiserv supports online bill payment services for 76% of the consumers who pay bills online through their financial institution and delivers 93% of the electronic bills received through the online banking channel.

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Ixaris Launches Open Payments Platform

Ixaris global electronic payments has introduced its “Ixaris Opn” application development and operating platform on the Visa, MasterCard and Swift networks. Allowing banks to tap payments online and developers to create payment applications for specialized market segments, “Ixaris Opn” lets clients offer their customers payment services through a publicly-accessible application development and operating platform. The platform avoids cumbersome integration with banks’ own IT systems, thereby freeing them to bring new payment services to market. The development community can use the platform to create customized payment apps that can incorporate mainstream payment networks such as Visa or MasterCard prepaid cards, and bank transfers via SWIFT. Ixaris specializes in developing innovative global applications based on Visa and MasterCard prepaid card schemes with payment applications offering easy access to electronic payments for consumers unwilling or unable to access credit card services.

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Acculynk Internet PIN Debit Grows Y/Y

Since Acculynk introduced its “PaySecure” software-only service for PIN debit payments on the Internet, providing consumers the choice to authenticate their online transaction with their bank-issued PIN on its graphical PIN-pad, the service has grown exponentially. The service now encompasses partnerships with nine U.S. EFT networks that are making “PaySecure” available across their issuer base. With this, banks can reduce fraud and charge-backs, simple enablement, and increased transaction volume from security-conscious consumers, and those that prefer PIN debit or have PIN-only debit cards, has led to the adoption of PaySecure by thousands of issuers. Acculynk is now building on its “PaySecure” Internet PIN debit product to provide more features and extensions.

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