CT-Payment Implements Utopia Customer Service

Utopia Image has signed an agreement to provide CT-Payment with a help desk service that will integrate its just-in-time actionable feedback platform. Utopia Image’s customer experience management platform and customer assistance service is now available to Payment Service providers, allowing them to measure and adapt the quality of every customer interaction in real-time. Utopia Image’s integrated Customer Experience Management platform and Help Desk aims to increase the “Very Satisfied” segment of customers (between 5% and 8%), while reducing the number of unnecessary repeated customer service calls (from 10 to 15%).

Details

Farmers State Bank Deploys IBT Solutions

Farmers State Bank has gone live with IBT financial services’ “i2 Core” banking solution. The bank has deployed TX-based IBT’s complete suite of financial services products for image and e-delivery solutions throughout the enterprise. The “i2 Core” platform utilizes the latest in available technology to deliver real time information across all customer delivery channels. IBT’s design increases its value proposition with the delivery of real time transactional alerts to mobile devices and “i2 OLB” (On-Line Banking), coupled with instant access to images processed through “i2 Teller” (Teller Capture) and “i2 RDC.” This customer-centric innovation model continues to keep pace with the consumer demands in the financial services industry.

Details

Android Launches Payment Processing Tablet

Android is kicking off its “Pocket Verifier Professional Android” with “Pocket Spectrum Plus.” Offering a complete payment solution that passes cards prints receipts for credit and the growing Android m-platform, the “Pocket Spectrum Plus” is available as a free application that enables traders to transit accept credit cards anywhere. The application can be used with Bluetooth and utilizes its thermal receipt printer. It also allows any mobile business user to avoid the high cost of CNP transactions.

Details

Merchant Warehouse to Lead Affiliate Summit West

The Merchant Warehouse vice president of marketing & strategy is set to lead discussions at the Affiliate Summit West 2011. The discussion will highlight new technologies such as call tracking, and how they could turn the B2B space into the next hot opportunity for affiliates. The Affiliate Summit was founded with the purpose of providing educational sessions on the latest industry issues and fostering a productive networking environment for affiliate marketers. Merchant Warehouse has set the standard for credit card processing by guaranteeing competitive pricing in merchant accounts, software, equipment, and providing dedicated, high quality customer service.

Details

CredoRax Payment Processing Implements Barracuda

CredoRax e-commerce acquiring bank and payment processing has deployed the “Barracuda Web Application Firewalls” from Barracuda Networks data protection and application delivery. This will ensure the security of customer data and assist with PCI compliance for all participating merchants using CredoRax’s online credit card and payment processing services. CredoRax provides online credit card clearing services directly, fraud prevention and payment gateway services to its merchants. This eases and expedites the payment process for participating merchants by allowing CredoRax to work directly with the credit card companies rather than working through banking institutions.

Details

GameStop Introduces Rewards Program

GameStop multichannel video game retailer has introduced its “PowerUp Rewards” loyalty program. With this, “PowerUp Rewards” members receive ongoing exclusives and savings with points for trades and purchases made in stores or online at GameStop.com. GameStop gift cards and merchandise Unique gaming rewards like a retro Atari system Restaurant and movie rewards Subscriptions to Netflix®, Xbox LIVE® and more Codes to unlock exclusive in-game accessories Point cards for all gaming platforms In addition to earning points for purchases and trades, PowerUp Rewards members are eligible for entry to GameStop® Epic Reward Giveaways™ with every qualifying purchase or trade.

Details

Barracuda Networks Implements CredoRax DS

CredoRax e-commerce acquiring bank and payment processing has deployed the “Barracuda Web Application Firewalls” from Barracuda Networks data protection and application delivery. This will ensure the security of customer data and assist with PCI compliance for all participating merchants using CredoRax’s online credit card and payment processing services. CredoRax provides online credit card clearing services directly, fraud prevention and payment gateway services to its merchants. This eases and expedites the payment process for participating merchants by allowing CredoRax to work directly with the credit card companies rather than working through banking institutions.

Details

Greater Cinci Card Processor Appoints Sales MGR

Greater Cincinnati credit and debit card processor OMEGA Processing has appointed J.R. Hall as its most recent sales associate. Experienced in processing sales and a graduate of Northern Kentucky University, J.R.’s experience in the credit card processing industry makes him a valuable addition to OMEGA Processing, according to the Company. Providing credit and debit card processing solutions for organizations nationwide, KY-based OMEGA Processing is a POS, processing, and strategic rewards organization founded in 2003.

Details

Microfinance Intl Launches Migrant Remittance

A Japanese banker based in Washington has introduced his mobile phone-based financial service to immigrants in the United States without bank accounts. Allowing users to send money to their home countries, Atsumasa Tochisako, who operates Washington-based lender Microfinance International, began the service in cooperation with major Japanese telecom carrier KDDI in the hopes of eventually targeting Hispanic immigrants in Japan.

Details

Cheyenne FCU Deploys 5th/3rd Processing

First Cheyenne Federal Credit Union has signed a contract for electronic fund transfer services with Fifth Third Processing Solutions. This covers ATM and debit card transaction processing, fraud monitoring, debit card portfolio marketing services and ATM terminal driving. Fifth Third Processing Solutions’ product suite also includes ATM terminal driving and monitoring, ATM and debit card transaction authorization and processing, credit issuing and processing services, national and regional gateway services, comprehensive ancillary services including fraud detection, card production, rewards programs and other consultative services. NAFCU Services Corporation is a wholly owned subsidiary of the National Association of Federal Credit Unions (NAFCU) and has partnered to offer value-added products and services at a discount to credit unions since 1975.

Details

Citi Agency and Trust Appoints APAC Regional Head

The Citi Agency and Trust business of the Global Transaction Services division has appointed Adrian Nye Regional Head in the Asia Pacific region. Bringing with him over 17 years’ experience in the securities industry- 13 of which in Asia and the last 10 with Citi- Nye will focus on broadening Citi’s range of corporate trust services available to regional issuers and intermediaries active in the capital markets, M&A, project finance and securitisation sectors. His experience stretches back to the Industrial Bank of Japan in London where he helped establish their Corporate Trust business. He subsequently held similar positions at Bankers Trust Company, focusing on both Corporate Trust and the Depositary Receipts business. He joined Citi in 2001 and moved to Singapore to grow their corporate trust presence in Asia.

Details

Certain Software Passes PCI Level 1 Compliance

Certain Software event management solutions has been awarded PCI Service Provider Level 1 Compliance for the fourth consecutive year through an on-site audit by the PCI approved Quality Security Assessor Coalfire. Certain Software is a provider of event management solutions for the global meetings and events industry. Certain’s innovative solutions deliver streamlined processes, reduced expenses, greater return on investments, and improved overall value of meetings and events to meeting and event professionals. Certain has operations and sales offices in North America, Europe and the Pacific Rim.

Details