Gareth Gumbley has joined Wright Express as Executive VP, Wright Express International. He will be responsible for international operations and the execution of its global expansion strategy with the continued development and deployment of its payment processing platform for the global fuel card market. Also to identify key acquisitions and alliances for growth outside of North America, Gumbley comes to Wright Express most recently as CEO of the epay division and SVP and Officer of Euronet Worldwide. He also served as Managing Director of epay Australia, New Zealand and India, a Euronet Worldwide Company after having started his career at News Corporation where he lead multiple start-ups in the payments and telecommunications industries.Details
Thomas Staudt has been appointed CEO of GlobalCollect. Staudt brings with him over 25 years’ experience in leading global companies to success through strategic repositioning, most recently as CEO of Ruesch International, CEO of MedE America, and COO of Card Establishment Services. With this, Koen Vanpraet has started as CCO, bringing with him extensive experience in Sales, Business Development, and Marketing, most recently as Global Sales & Marketing Director at Easynet Global Services, preceded by several executive positions at Hewlett-Packard and Xerox.Details
Research indicates 55% retail associates believe this past holiday season’s shoppers were better connected to consumer information than in-store associates.
This was thanks to the increasing availability of online shopping tools, mobile phone price comparison apps, access to coupons and social-networking. This, according to the latest Motorola Solutions annual holiday study, also shows 28% of store visits ended with an average of $132 unspent due to abandoned purchases driven by deal-habituated behavior, out-of-stocks, limited store associate assistance and long check-out processes. Meanwhile, 43% reported mobile smartphones improved their shopping experience; 87% of retailers believe shoppers can easily find a better deal so customer service is “more important than ever;” 85% agreed improving in-store communication between staff and managers would have a significant effect on customer satisfaction; 34% of retail managers cited frustration when alerted they need to replenish stock after getting complaints, instead of knowing ahead of time; and 55% of losses due to out-of-stocks could very likely be recovered with store associate interventions.
Charles A. Vernon has been appointed to President and CEO with Merchants’ Choice Payment Solutions (MCPS) merchant services provider. Having been affiliated with MCPS for approximately 15 years, Vernon served as Outside Counsel until 2001, after which he acted as In-House Counsel representing MCPS in numerous legal matters. He served as General Counsel to TX-based Woodforest National Bank since 2002, putting him direct contact with MCPS day-to-day operations, for which he has worked closely with the current executive team.Details
Capital One has completed the acquisition of the Hudson’s Bay Company credit card portfolio and related assets from GE Capital Retail Finance, first announced on November 9. With this, Capital One Canada nearly triples its customer accounts serviced. The acquired portfolio includes outstanding receivables of approximately $1.3 billion, and the transfer of approximately 400 employees directly involved in servicing the Hudson’s Bay Company’s financial services business from the previous issuer to Capital One.Details
Catalina Card Services prepaid cards has officially unveiled its “InFusion” Prepaid MasterCard to help consumers safeguard their payroll, government benefits and cash. The “InFusion” Prepaid MasterCard works similar to a checkless checking account to facilitate bill payment; offers low cost nationwide mobile phone services; and is protected by FDIC. The Catalina objective is to push forward the development of prepaid cards with a focus on delivering value and features to exceed what is available to consumers. The “InFusion” Prepaid MasterCard Cards targets the underbanked consumer demographic and are issued by MetaBank while Catalina Card Services is a subsidiary of Catalina Payment Systems dedicated to providing innovative custom prepaid solutions.Details
Telerik end-to-end provider of software application lifecycle and content management solutions has deployed its “RadControls” for ASP.NET AJAX suite on the Mercury “VirtualTerminal” software application. Developed by Mercury Payment Systems non-bank merchant acquirer and payment processors, the “VirtualTerminal” is a flexible, intuitive payment processing solution for small- and medium-sized businesses not yet ready for POS, ECR, or terminal systems. It permits “anytime, anywhere” payment processing from any internet-enabled computer. With the free software, users can login and begin processing transactions using either a magnetic strip reader or by keying in card numbers manually. Mercury VirtualTerminal works with a variety of browsers, supports mobile payments made via smartphones, and is fully compliant with current Payment Card Industry (PCI) security standards.Details
The Walt Disney Company, Euro Disney Associés S.C.A. and MasterCard announced a six-year strategic corporate alliance across Europe, Middle East, Africa, Russia & CIS. This makes MasterCard the official partner in the payment services category of The Walt Disney Company EMEA & Russia and of Euro Disney Associés C.S.A. This being the first pan-European family entertainment sponsorship platform for MasterCard, it will be afforded opportunities to create and deliver promotional opportunities for its cardholders in Disney motion pictures and the more than 100 Disney Stores across the region and in Disneyland Paris. The agreement covers business-to-consumer and business-to-business initiatives provides the scope for considerable consumer benefits. The partnership will also develop new “Priceless” MasterCard cardholder experiences; offer opportunities for payment solutions to support consumers at both Disneyland Paris and for in-store purchases in Disney stores; and allow Disney to develop promotional programs to reach MasterCard’s customer-base across the region.Details
CrossView cross-channel commerce solutions has added its “Mobile Commerce Store” and “Mobile Point of Sale” mobile solutions to its offerings, both of which it is set to demonstrate at the National Retailing Federation’s 100th Annual Convention & Expo 2011 in New York City. The new mobile solutions allow cross-channel retailers to leverage their existing infrastructures to deploy mobile web stores, mobile shopping assistance tools, and mobile POS for retail sales associates. CrossView’s “Mobile Commerce Store” is a mobile web application delivering a shopping flow optimized for smartphones while “The Mobile POS” can be used as a sales assistance tool for store associates or it can be used conduct full transactions on the sales floor allowing shoppers to bypass checkout lines.Details
Dubai Bank has implemented SmartStream’s financial Transaction Lifecycle Management (TLM) “Corona” to deliver more efficient nostro and central bank account reconciliations. The “TLM Corona” platform was selected to implement the Cash and Investigations as the first modules of its new reconciliations factory, which will eventually act as a single transaction processing platform across the bank’s business. The solution is currently processing nostro and central bank transactions, with plans in place to introduce the new reconciliation types over the next 12 months.Details
Bill.com paperless bill management and payment for small- and medium-sized businesses (SMBs) to let users now send invoices, collaborate with customers and receive electronic payments through Bill.com’s new beta “Receivables” feature. Bill.com “Receivables” supports a full range of accounts receivable processes through its invoice creation tool, QuickBooks integration and provides SMBs and their accountants a simple way to create invoices or sync them from QuickBooks Desktop, send invoices to their customers, send reminders and track payment status. Their customers can view existing and past invoices using a free online portal and pay directly from their bank account. Invoices can be paid directly to the issuer’s bank account at $0.49 per transaction, helping Bill.com customers alleviate costly credit card merchant fees.Details
CashStar digital gifting and incentives posted digital gift card sales trends from the 2010 holiday season demonstrating among the 90 top retail brands, eGift cards registered as very profitable as an incremental last minute sales tool for retailers. In both 2009 and 2010, Christmas Eve was the top-selling day of the entire year for CashStar-powered eGift cards, 35% of which occurred between 6 pm Eastern through 8 am on Christmas Day and greater than 50% took place after 11 pm. eGift card sales increased more than 1000% between Black Friday (November 26) and Christmas Day; and sales increased 671% between the first week of December and Christmas Day.Details