Allpoint Network Expands South of the Border

Allpoint Network surcharge-free ATM network has added more than 2,500 Cardtronics Mexico ATMs, placing it in the top ten largest ATM operators in Mexico. The ATMs offer both Spanish and English language options and will carry the Allpoint logo. Serving the more than 4 million U.S. tourists whom travel to Mexico annually, the expansion is focused on providing convenient, surcharge-free ATM access.

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AmEx Canada Recognized for Service

The International Council of Customer Service Organizations (CSIA) named American Express Canada winner of the 2010 ‘International Service Excellence Award’ in the Division of a Large Business. This award follows a year of new investments and initiatives dedicated to reinventing customer service at American Express Canada. At the forefront of these investments was a new approach to service entitled ‘Relationship Care.’ This new service mindset focuses on deepening customer relationships and creating emotional connections, rather than just transacting. The International Service Excellence Awards are a top customer service award that nominates leading customer service organizations.

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Sterling Payment Marks 10th Anniversary

FL-based Sterling Payment Technologies payment technology and services is celebrating its tenth anniversary. Sterling has had in place throughout its past ten years its own entire merchant payment data system. All of the points of contact, the customer service representatives, as well as what the merchant saw on the statement or on the web, were developed primarily by Sterling. Sterling processes payment transactions for all major credit, debit and fleet card networks, including Visa, MasterCard, Discover and American Express.

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Recurly Achieves Level 1 PCI-DSS Compliance

Recurly subscription billing services has achieved PCI Level 1 secure service through Trustwave . Web, Mobile, SaaS and Publishing companies can now outsource their recurring billing management to Recurly without having to invest heavily in their own infrastructure to ensure their customers the highest standard of excellence for payment data security. Trustwave validated compliance with PCI-DSS for service providers. The Level 1 requirement applies to any provider who stores, processes or transmits more than 300,000 transactions annually.

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Expert Group to Install ATMs in Florida

Expert Group has begun to install ATMs at 12 locations across South Florida. Not generally regarded as a personal banking competitor, Expert Group has significantly increased its focus over the past months to provide better financial services to retail customers. Recent developments include those to better serve customers through alternative delivery channels. Expert Group provides ATM placements.

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RK Hammer Lends Perspective on Card Fees

In their third segment for year-end card industry trends industry advisor R.K. Hammer has just released their 2010 annual summary of credit card fees collected by issuers. Their model shows a slight decline in fee income from 2009 totals: $78.4 Billion for 2010 vs. $78.9 Billion for the prior year. In the Hammer model, penalty fees are all non-interest income associated with credit cardholders going delinquent, but does not include increases in income from raised APR’s (penalty pricing). Annual fees are primarily for rewards based card programs. Enhancement income is for the sale of ancillary products and services, i.e., insurance and other cardholder activated “add-on’s.” Importantly, all of the foregoing are focused on Credit card fees, not Debit card fees.

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CitiGroup 4Q/10 Consumer Lending Up 3% Y/Y

Citigroup posted a 4Q/10 net income of $1.3 billion compared to a net loss of $7.6 billion in the year ago quarter thanks in part to a 3% growth in both Regional Consumer Banking and Transaction Services. Net income for 2010 was $10.6 billion compared to a net loss of $1.6 billion in 2009. With this, Local Consumer Lending revenues were $3.4 billion, down $144 million, or 4%, sequentially, driven by the continued decline in balances to increase refund reserves related to Japan Consumer Finance. Expenses of $2.0 billion increased $96 million, or 5%, from the prior quarter, net credit losses declined $331 million, or 8%, sequentially to $3.6 billion. This was mostly driven by Retail Partner cards, which experienced net credit losses of $1.4 billion, down $153 million, reflecting continued improvement in the credit quality of the portfolio. This improvement is apparent in figures showing loans 30-89 and 90+ days past due were down 11% and 8%, respectively, from the prior quarter. Also, the net loan loss reserve release was $783 million, compared to a $953 million net release in the prior quarter thanks in large part to Retail Partner cards and international loans. Transaction Services revenues were $2.6 billion, up 1% from the prior quarter thanks to growth in each of Latin America, Asia and EMEA, which was however offset partially by declines in North America. Expenses were $1.3 billion, up $87 million, or 7%, from the prior quarter.

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SOFTBANK MOBILE Implements Gemalto mPayment

SOFTBANK MOBILE mobile operator is set to deploy Gemalto digital security for its mobile contactless payment trial, allowing secure mobile NFC transactions through the user’s choice of Mastercard payment card issued by Orient Corporation or Credit Saison. Expected to be underway in the first half of 2011, the trial will allow SOFTBANK MOBILE customers to use their mobile phone for contactless payments in convenience stores, fast-food restaurants and theaters. Gemalto will provide its “Allynis Trusted Services Management” NFC solution, “UICC” cards and “N-Flex” devices, which lets users turn a conventional handset into an NFC-enabled mobile phone.

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Paymetric Sales Up 100% Y/Y, Intros Compliance

Paymetric payment acceptance solutions reported 2010 referred sales revenue up 100% while total contract value grew 90% over the same period since the full 2009 year. Moreover, newly-signed customers to its portfolio grew 60% throughout 2010 thanks in great part to growing interest in tokenization delivered as an on-demand offering. Fanning the flames evermore, and running with its momentum, the company released its own “Data Intercept Solutions” for “XiSecure On-Demand.” Completely eliminating raw cardholder data from entering enterprise systems, “Data Intercept Solutions” for “XiSecure On-Demand” could qualify merchants for Self Assessment Questionnaire A (SAQ-A), diminishing the compliance requirement scope from 205 to 14 bullets. The solution ultimately lets companies manage, accept and integrate virtually every type of electronic payment originating from any enterprise system.

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ISTS

ISTS Worldwide retail and payments technology offshore subsidiary, ISTS InfoTech, recently completed an appraisal of their India operations against the Software Engineering Institute´s Capability Maturity Model Integration (CMMI) version 1.2. Conducted by KPMG India, the appraisal resulted in ISTS InfoTech achieving a CMMI Maturity Level 3 rating, covering its software development and related support processes and indicates that these processes are effectively managed and defined. ISTS Worldwide is an end to end IT consulting and services organization, providing custom development, integration and global execution capabilities for the retail-payments industry.

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Fiserv Changes eBanking Name & Function

Fiserv financial services have enhanced features and capabilities on its consumer online banking solution and renamed it “Retail Online.” The “Retail Online” enhanced solution features an advanced look and feel, new personal financial management tools and an integrated landing page that provides immediate access to the popular “CheckFree RXP” for bill payment and “ZashPay” person-to-person payments. It will be deployed by Fiserv within its community banking platforms throughout 2011 to offer the flexibility and convenience of around-the-clock, real-time access to account details and personal financial management tools, in addition to streamlined navigation. Upgraded features also include an enhanced landing page where consumers can pay bills; make person-to-person payments; and view a snapshot of their spending habits with “Spending Report.”

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