LiveVox Cloud Predictive Dialer Wins ATA Award

LiveVox PCI-DSS cloud contact center solutions was awarded the Technovation Award from the American Teleservices Association for its Secure VoIP Predictive Dialer. The ATA is a non-profit trade organization serving companies that use contact centers as an integral channel of their operations. Recipients of the Technovation award must demonstrate significant innovation and cultivate a focus on new product development for the contact center industry. LiveVox delivers integrated predictive dialer, ACD, IVR and call recording applications solely from the cloud.

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PIVOTAL PAYMENTS OPENS DEVELOPMENT OFFICE

Pivotal Payments merchant services has established a new IT and development center in Plano, Texas to focus on the continuous development of “HD3” integrated back-end processing platform. Pivotal Payments specializes in merchant credit and debit card processing, electronic check conversion, merchant cash-advance programs, loyalty/gift card programs, and terminal management solutions. The company provides these services to small and mid-sized retail businesses, mail order/telephone order merchants, e-commerce, chain stores, franchises, restaurants and dealerships. It processes over $8 billion in annual volume.

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Crossing Automation Deploys More Sorters

Crossing Automation designer and manufacturer of fab automation and robotic equipment used by global semiconductor companies has received both new and follow-on orders for multiple “300 mm Spartan Sorters.” The orders were received from a single foundry customer and the systems will be installed in two of its facilities for use in volume production.The “Spartan 300 mm” wafer sorter was selected due to its ability to meet the customer’s throughput and reliability requirements while supporting the high wafer volume and stringent cleanliness requirements of the facilities.

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ClickBank Achieves Level 1 PCI Compliance

ClickBank has attained PCI DSS Level 1 compliance certification, committing to its customers’ protection and ensuring secure transactions for both customers and vendors. This also represents the ongoing efforts they have established in order to combat fraud. ClickBank’s sister company, Kount, is a leading innovator of solutions for fraud and risk management. Kount provides the most advanced fraud fighting technology available today, and protects against both traditional and emerging card-not-present threats.

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European ATM Fraud Losses Down 14%

EAST (the European ATM Security Team) has reported a second consecutive annual drop by 14% in ATM related fraud losses in 2010, with total losses of EUR268 million reported (down EUR44 million from EUR312 million in 2009). This follows a 36% drop in 2009 and is driven by a reduction in losses due to card skimming attacks, which have fallen for the past six half yearly reporting periods, from a peak of EUR315 million in December 2007, to the current level of EUR123 million in December 2010. ATM related fraud attacks fell by 7% with a total of 12,383 incidents reported (down from 13,269 incidents in 2009). The majority (82%) of ATM related card skimming losses are now international (losses outside national borders by criminals using stolen card details) with most now occurring in countries outside of Europe.

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NTT DOCOMO Implements Gemalto for mCommunication

NTT DOCOMO is deploying the Gemalto “LTE technology solution” for Japan-based Xi mobile communications service. Xi covers the major urban centers of Tokyo, Nagoya and Osaka, with plans to reach 70 percent of the Japanese population by March 2015. Gemalto designed an LTE solution with Universal Integrated Circuit Cards (UICC) tailored to DOCOMO’s stringent quality and performance specifications. The Gemalto solution enhances the security and reliability of DOCOMO’s value-added multimedia services offered to its LTE network customers. Over the next three years, more than 15 million DOCOMO mobile subscribers will progressively be equipped with the LTE UICC. Gemalto had revenues of €1.9 billion in 2010, and over 10 thousand employees operating out of 87 offices and 13 Research & Development centers in 45 countries.

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Symstream Wins Wireless ATM Contract

Mandiri Bank has awarded Australia-based Symstream Technology Group Limited a contract to deploy wireless ATMs to speed installations and reduce transmission costs. Symstream develops and makes wireless-data transmission solutions based on international mobile-wireless standards for existing public-mobile networks. Mandiri Bank this year is expanding by 2,000 its current fleet of around 6,400 machines as part of a $120 million upgrade to the bank’s electronic banking and IT infrastructure. Mandiri Bank serves 8.7 million customers and has $42 billion in assets.

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Logica Launches SEPA Direct Debit Collections Management

Logica has launched its “Mandate Management” product for corporates, allowing them to take advantage of the new direct debit scheme introduced by SEPA. The “Mandate Management” solution was designed to improve cash flow, standardize collections, reduce cost and easily comply with the new regulatory requirements. It also converts legacy collection files into SEPA-compliant messages, removing complexities and the need for costly upgrades to master data and billing systems and bypasses time intensive manual processes, improving STP rates.

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OTI Nurtures Growth Through its Subsidiary

On Track Innovations contactless smart card solutions has supplied over 7,000 contactless payments readers to support the growing contactless payments market through its wholly owned Polish subsidiary, ASEC. ASEC was the first to introduce contactless payments for mass transit in Poland and provides customers the option to load their contactless ticket and pay for it with the same contactless card on ASEC’s ticket vending machines on the “Warsaw City Card.” OTI reader configurations include the countertop reader for indoor usage (“Saturn 6000”), mounted reader for outdoor and vending (“Saturn 6500”) and OEM readers for integration into POS terminals. The “Saturn 6000” reader allows for configurable images and programmable lines of characters in multiple languages while the “Saturn 6500” is a secured contactless reader built specifically for the outdoor market, providing a quick and easy solution to support electronic payments.

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Applied Materials Expands Semiconductor Production

US-based semiconductor manufacturer Applied Materials has launched a venture capital program, and is looking for investing in some private start-up companies to help explore new industries in which to expand the technologies. Those firms are in need of promising ad vanced technologies to boost or replenish AM’s core technologies in clean energy, flat panel display, and semiconductor manufacturing.

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Economic Indicators a Mixed Bag Lately

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] March U.S. credit card ABS chargeoffs were up for the first time in six months to 8.31%, compared to the 8.05% last month when defaults were at the lowest levels since February 2009. This is in conjunction with 4Q/10 figures indicating U.S. consumers saw approximately 1.4 billion offers for new credit…

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TNS Unveils New TNSPay Functionality

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] TNS platform enhancements allowing eCommerce merchants to improve security, combat fraud, and ease their PCI compliance efforts are part of a recent release that coincides with the global launch of its “TNSPay for eCommerce.” The “TNSPay” solution provides eCommerce merchants means to authorize and settle card transactions while protecting themselves and…

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