Global Bay-Guess 2011 Retail TouchPoints Award Winner

Global Bay Mobile Technologies mobile retail software mobile Point of Sale deployment on Apple iPod touch with Guess has been recognized by Retail TouchPoints as the 2011 Channel Innovation Award Winner in the In-Store category. Retail TouchPoints announced the winners of the 2011 Channel Innovation Awards during the Customer LifeCycle Conference. This was based on its sales gains within emerging channels; convenience of shopping options; cross-channel marketing; customer recognition across channels; and integration of systems with promotion, order management and sales history.

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Debit card company Deploys inContact self-service

inContact on-demand call center software was selected by a pre-paid debit card company to power customer self-service. The inContact self-service app will handle approximately three million minutes of customer interactions per month, which is equivalent to the efforts of approximately 480 agents if those calls were handled in person. This represents one of the most significant customer wins in terms of future revenue potential that the company has achieved in the last twelve months. The company selected inContact thanks to its flexibility; scalability; PCI Certification; and integration.

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420 Card Processing Reliable Option to medical-marijuana shops

With major credit card processors to terminate services to the medical marijuana industry, 420 Card Processing will convert merchants to its platform to insure uninterrupted service. 420 Card Processing merchant card services to the medical marijuana industry is comprised of experienced payment processing professionals supporting merchant equality and opportunity. With U.S. medical-marijuana shops struggling to find bankers and many prescribing physicians having received notification their credit card processing privileges will be suspended in early July, 420 Card Processing provides a stable affordable solution to efficiently convert merchant accounts. 420 Card Processing is a member of the National Cannabis Industry Association trade group.

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Research and Markets shows NFC to Grow 68% by 2014

Research and Markets added the “Global NFC Payments Market 2010-2014” report to their offering, indicating the NFC Payments market is expected to grow at a CAGR of 68% by 2014, especially in the Americas, Europe and China thanks in great part to exponential growth in mobile commerce. Security concerns, reportedly, hinder the growth of this market. The global NFC Payments market is marked by smartphones being embedded with NFC chipsets.

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Chase Investing to Bring Healthy Foods to Low-Income

Chase announced it will make investments through the New Markets Tax Credits program to support the new construction of and improvements to grocery stores and other initiatives to provide more fresh and healthy foods in low-income neighborhoods across the country. Chase will work with tax credits recipients to identify viable projects that will provide access to healthy foods primarily in underserved urban areas. The tax credits will be used to provide subsidy to encourage operators of grocery stores to build and enhance facilities in low-income communities. Most projects will contain grocery stores, but the bank is open to looking at new and innovative ways to distribute healthy foods in these challenged communities.

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Wyoming Bankers Teams With Vantiv

Wyoming-based Bank of Commerce (BOC) has signed a contract with Vantiv for comprehensive electronic transaction processing services. With this, Vantiv will provide single-sourced services that include Debit Portfolio Management, “Prewards,” debit processing and ATM driving. Prewards is a merchant funded rewards program which customers will find very beneficial. It is a simple, easy way for customers to be rewarded automatically through the use of their BOC Debit Card. Vantiv’s product suite also includes ATM terminal driving and monitoring, ATM and debit card transaction authorization and processing, credit issuing and processing services, national and regional gateway services and comprehensive ancillary services, including fraud detection, card production, rewards programs and other consultative services.

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Diebold Awarded CSAA Central Station of the Year

Diebold’s Monitoring Center was named the Central Station Alarm Association (CSAA) 2011 Central Station of the Year, making it the first repeat winner of the annual award, having previously won in 2007. Diebold’s Monitoring Center serves as an extension of a customer’s security operations by monitoring a variety of security and energy-related systems, including video and access control systems, data networks and other items to help mitigate risk to physical and logical assets. Diebold’s also received a 2010 Call Center Excellence Award from the International Quality & Productivity Center (IQPC) while Frost & Sullivan named Diebold the North American Commercial Monitoring Company of the Year in 2009 and 2010. Meanwhile, the CSAA is a trade association representing companies offering CSAA-approved monitoring services.

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News International online to offer PayPal payment

News International is to introduce PayPal’s fast checkout system to eventually introduce micro- payments for online content. Readers will be able to use PayPal to pay for The Times and The Sunday Times websites and iPad editions instead of entering credit or debit card details for each payment. The new PayPal method would make it easier to introduce a micropayment system by simplifying the process for readers. A spokeswoman for News International declined to comment on whether micropayments would be introduced.

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Economic Index Up .5%, Coincident Down .3%

The Conference Board Leading Economic Index (LEI) for Mexico increased 0.5% and The Conference Board Coincident Economic Index (CEI) decreased 0.3% in April. The six-month change in the leading economic index stands at 3.3% (a 6.8% annual rate) in the period through April 2011, up from -0.1 percent (a -0.2 percent annual rate) for the previous six months. However, the strengths among the leading indicators have become less widespread and the number of components rising has been only slightly more than those falling in recent months. Between October 2010 to April 2011, the coincident economic index increased 1.5 percent (a 3.0 percent annual rate), slightly below the increase of 1.7 percent (3.5 percent annual rate). The Conference Board CEI for Mexico, a measure of current economic activity, fell this month, although it has been on a general upward trend since mid-2009. Positive contributors include US refiners’ acquisition cost of domestic and imported crude oil and the (inverted) real exchange rate.

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Logic Group and Pennies Offer charity donations at POS

The Logic Group payment provider announced through the Pennies electronic charity box, its existing and new clients can offer consumers the opportunity to donate small change at the POS when paying by card. This allows them to significantly magnify their own corporate responsibility impact by choosing the charities to benefit from the majority of the funds raised. With more than 476,000 consumer donations have been made raising over GBP110,000. The Logic Group is providing the payments software within the POS and Pin Entry Device (PED), making the service available to all of its retail customers either on existing or forthcoming PCI DSS compliant payment solutions.

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FICO and Efma Show Changing Relationship Bank-Consumer Relation

FICO and Efma announced the results of the second European Credit Risk Survey, showing changes in the relationship between banks and borrowers, and a growing optimism for credit performance that is muffled by continuing struggles in mortgage markets. Conducted by FICO and Efma in May with risk professionals in Europe, asked participants for their forecast over the next six months, showing customers are more concerned with service, more reluctant to borrow or use credit, and more interested in building their savings; risk manager responses reflect greater optimism with regard to delinquencies than in the prior survey overall, yet still project troubling trends for mortgages and current account overdrafts; credit supply and demand appear to have become more balanced, suggesting both a reduction in credit demand by cautious consumers and an increase in credit supply spurred by stimulus programmes and increased lender optimism; and more than 40% disclosing consumers will pay their credit card ahead of other obligations.

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