Angel Achieves Level 1 PCI Compliance

Angel enterprise-focused, cloud-based Customer Experience Management solutions, announced its cloud-based Customer Experience Platform, including its interactive voice response (IVR) technology, has been approved and certified as Level 1 Payment Card Industry (PCI) compliant. Angel’s Customer Experience Platform offers a comprehensive suite of voice solutions, which runs in the cloud and helps organizations efficiently manage the entire life cycle of any customer interaction through voice applications and analytics.

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Silex Microsystems Appoints Marketing VP

Peter Himes has been appointedVP, Marketing and Strategic Alliances with Silex Microsystems. Bringing with him more than 25 years’ experience in the semiconductor and foundry markets. Himes began his career in engineering and over the fifteen years at National Semiconductor held a number of positions in marketing, corporate strategy development, sales, business development and general management. He was VP of Worldwide Sales for SiTime from 2008 through 2009 and President of QuickSil, a niche wafer foundry in Fremont California, until its sale at the end of 2010. He received a BSEE in solid state electronics from the University of Connecticut and an MBA from Santa Clara University.

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CR2’s Protects National Societe Generale From Card Fraud

National Societe Generale Bank (NSGB- Egypt) has implemented CR2’s “CardWorld FraudTRAP.” Helping protect the bank’s customers from debit card fraud, the system has so far proved to be an invaluable tool in addressing card fraud. “BankWorld,” CR2’s multi-channel platform, delivers a complete suite of integrated channels including ATM, Internet, Mobile, Kiosk and IVR through one single, unified, self-service platform and provides banks with a consolidated view of all of a customer’s accounts at every point of client contact.

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TestLink Prevents ATM Fraud With Security Upgrades

Increasing ATM fraud can cost banks and ATM service providers millions of pounds annually and damage their reputations, but TestLink offers ATM security upgrades in order to stay ahead of the ATM criminals. These include “PINGuard,” designed to protect customers’ pin numbers, ensuring privacy. It helps prevent possible “shoulder surfing” and hidden cameras from recording customers’ pin numbers – making ATM skimming harder for criminals. Also, “PINGuard” can be fitted without tools in 15- 30 minutes, with no need for costly engineering resources to access the inside of the ATM and fit the device. Additionally, the “Raminator” and “PINGuard” provide affordable ATM protection with PINGuard saving up to 80% against most anti-skimming devices.

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Transact Network Offers Service Through Visa Europe

Transact Network prepaid card issuer signed agreements to offer its services through Visa Europe, completing its implementation of its first Visa bank identification numbers (BINs). Transact Network is one of only a handful of European prepaid issuers offering prepaid card programs under both major card schemes, giving more choice to existing and new program managers and brand partners.

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Citibank Responds to Growing eBanking Market

Over 40% of Citibank India customers’ bank online regularly and more customers receive e-statements than paper statements while close to 60% receive e-statements and nearly 90% of all customer communication is now electronic, confirming urban India is increasingly consuming digital content for banking and commercial services for solving real needs. So Citibank’s now offering its online banking platform offers customers an integrated view of their account, allowing them to conduct over 110 financial and non financial transactions online. It also offers them in-depth investment research and wealth management facilities besides all of the regular transaction related banking services.

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OceanBank Implements BPC Banking Technologies

BPC Banking Technologies Open System e-payment solutions for the global financial industry implemented its “SmartVista” suite in OceanBank (Vietnam). BPC was chosen thanks to its proven market experience with leading local Vietnamese banks, speed of implementation and a reputation for successful projects across the country. With this, OceanBank is able to get to market faster, maximize service to its clients, while significantly reducing TCO. The new e-payment processing platform based on SmartVista allows the Bank to take direct control over its payment business, issuing new card products, offering value added services to clients such as eSavings and interbank transfers, while also benefiting from sophisticated fraud prevention capabilities.

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SCM Microsystems Launches New Desktop Reader

SCM Microsystems secure access, secure identity and secure exchange and a business unit of Identive Group launched a new high-performance UHF (ultra high frequency) desktop reader designed especially for retail and specialty tracking environments. Sold under SCM’s ARYGON brand, the new AUDR-USB delivers a compact, desktop package for close-range applications such as point-of-sale checkout and on-the-shelf inventory management at an attractive price. Compliant with ISO 18000-6 and the EPC Gen 2 standard for passive UHF RFID, the innovative ARYGON AUDR-USB provides excellent price performance for close-range applications. Communicating via USB device protocol, the reader is easily integrated into existing PC-based tracking systems and POS terminals.

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Discover Offers Cardmembers Premium Tickets to 2012 Orange Bowl

Discover Financial Services is offering cardmembers the chance to purchase premium tickets to the 2012 Discover Orange Bowl along with an exclusive Orange Bowl experience in South Florida, by redeeming Cashback Bonus rewards or using their Discover card. The company is offering an exclusive experience for cardmembers ordering their tickets at www.discover.com/orangebowl with a sneak peek at the Orange Bowl half-time entertainment the night before the game; access to the Orange Bowl Fan Zone on game day; and admission to the pre-game Discover Tailgate Party featuring food, beverages and entertainment. Discover coincidentally launched its newest “Peggy” ad featuring former Ohio State quarterback and current ESPN college football analyst, Kirk Herbstreit, as he grapples with some of the challenges consumers encounter when calling their card’s customer service department.

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Heartland Payment Credits Merchants from Debit “Swipe” Fee Reform

Heartland Payment Systems payment processor guaranteed it will pass the debit swipe fee cost savings from the Durbin Amendment directly to its merchants with its “Durbin Dollars” campaign. To educate merchants on the rate changes and their cost savings potential so they do not fall victim to processors looking to profit at their expense, the promotion offers such resources as an educational video, a website, tip sheets and webinars, and partnering with industry trade associations. Capping debit card interchange rates for issuing banks at a significant reduction from the average of 44 cents that merchants currently pay per debit card purchase at the pre-Durbin rates, the amendment was designed to provide business owners relief from card processing costs. While some processors publicly to keep the funds to bolster their own profits, Heartland boasts its average merchant will save more than $1,000 in the first year alone.

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Swift launches global remittance

SWIFT is launching its “SWIFTRemit” for the global remittance market, providing a global platform for person-to-person payments. It connects banks, money transfer operators (MTOs) and other types of supervised payment institutions over the highly secure and stable SWIFT network. Also, “SWIFTRemit” helps users provide better customer service in the form of additional flexibility and cost and time transparency, allowing money transfers can be made in cash and to accounts, cards and cheques. Nearly 70 financial institutions have already registered for the service, 25 of which already operational.

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