NewVoiceMedia Refines PCI compliance for Contact Centers

A positive customer experience and PCI compliance are no longer mutually exclusive in the contact centre courtesy of new technology from NewVoiceMedia, a global provider of cloud contact centres. The company has launched a new mid-call IVR service that enables agents to take card payments securely from customers by transferring them to an agent free IVR service to take the sensitive card data. Following payment the caller is automatically transferred back to the agent to conclude the call ensuring customer service is maximised. With the NewVoiceMedia cloud based mid-call IVR service callers can now have peace of mind that their payment details have been processed securely but also feel comfortable that they are speaking with the same agent before and after the transaction has been processed.

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Navy FCU Implements Credit Card Rewards Through Cartera

Navy Federal Credit Union and Cartera Commerce card-linked marketing solutions released a new card-linked offer program for Navy Federal members to boost rewards for shopping. Navy Federal launched its new Member Mall to more than one million members. Members can now earn extra cash back or rewards points — up to 15 times their normal rewards earning — with online shopping offers linked to their Navy Federal credit card accounts. The program is run on Cartera’s card-linked offer platform, which powers card-linked offers for four of the top five financial institutions, four of the top five airlines and more than 150 million U.S. consumers. The Cartera platform is a fully hosted, managed service allowing Navy Federal to pull merchant offers from Cartera’s exclusive Offer Cloud, link them to card member accounts, display them via multiple marketing channels, track and confirm purchases, and deliver rewards.

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MultiCarta Processing Inks Contract with VTB Group

MultiCarta and Compass Plus have commenced the final stage of modernizing its processing center, servicing the VTB Group international banking and financial group. The entire “TranzWare” product suite was integrated into the architecture of MultiCarta’s in-house processing system and put into commercial use in August 2010. Since then a gradual transfer of the serviced banks has been in progress, as well as connecting new customers to the TranzWare processing platform. The VTB24 ATM network is currently being migrated to TranzWare.

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Online Resources Expands Card issuing

Online Resources Corporation global credit card issuer is expanding deployment of its online collections service to its consumers in Mexico, Colombia, Brazil and Spain. This will expanded using its “Virtual Collection Agent” to provide a 24×7 online customer service and a collection environment for millions of U.S. credit cards consumers. Online Resources provides financial institutions a comprehensive set of banking, payment and presentment and other flexible online solutions.

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Sygma Bank Renews First Data Contract

First Data electronic commerce and payment processing extended its long-standing agreement with Sygma Bank credit card issuers and a subsidiary of the LaSer Group. The services provided by First Data in this new four year contract include the provision of a banking services platform that will provide the bank with an enriched level of information about its card portfolio and a transaction monitoring system that helps to reduce the risk of fraud. In the next few years Sygma Bank has plans to grow the volumes of cashless payment transactions and migrate its card portfolio to EMV standards. First Data will enable information to be exchanged between its payment card processing systems and the bank’s IT systems and serve as a connection between the bank and the card schemes.

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Visa Europe Inks Contracts with German banks

Visa Europe announced that six of Germany’s leading banks are launching new contactless services enabled by Visa payWave in the very near future. BW Bank, comdirect, DKB, Landesbank Berlin, TARGOBANK and Volkswagen Bank have all confirmed their plans to roll out Visa Europe’s industry leading contactless service by the middle of 2012. This marks the largest milestone yet in Germany’s journey towards the acceptance of new payment technologies. For amounts of less than 25 Euros the transaction is processed without PIN or signature and for less is processed with either a signature or PIN number.

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E-Global Implements INETCO Insight Transaction Management

INETCO Systems a leading expert in transaction monitoring and application performance monitoring for the payment processing, ATM and banking industries, announced E-Global, Mexico’s largest electronic payment processor, has purchased INETCO Insight business transaction management software to manage its expanding payment operations. E-Global provides switching and card processing services for large merchant retailers and major banks in Mexico, including BBVA Bancomer and Citibank’s Banamex Mexico. The Company will use INETCO Insight to continuously monitor transaction flows across a growing number of connections out to banks and large retail merchants.

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Seamless Solution Circumvents Paymentcards

Seamless launched a new payment solution for retail and online trade. The new solution will enable customers to use smart phones rather than credit or debit cards to make payments. By using a mobile phone to scan a QR code at the cash register, the customer can authorise that the payment is drawn from their bank account or credit provider. The Seamless solution — for which patent is currently pending in a total of 41 different criteria — makes it possible for retailers to avoid the high fees charged by credit card companies. The terminal is connected to Seamless’ transaction platform and the QR code identifies the cash register that the customer is using.

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Top Image Systems Deploys eFLOW Banking Platform

Top Image Systems Enterprise Content Management solutions provider announced that the Asian-Pacific arm of one of the largest retail banks in the US selected SmartStream’s TLM Reconciliations-Premium solution incorporating the eFLOW Banking Platform in order to expand the services they offer to their customers in the region. Seeking to increase their loyalty, the bank decided to offer its corporate customers an invoice matching and reconciliation service to let these companies collect payments more efficiently. Leveraging a matching engine that automatically examines electronic invoices and remittance notices and compares them to actual payments transferred, the solution isolates and resolves discrepancies, letting the bank’s customers focus more resources on their core business.

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CARD KNOWLEDGE FACTORY EXPANDED BY R.K. HAMMER

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Thousand Oaks, CA based card industry experts, R.K. Hammer, have upgraded their growing menu of card research and analysis reports, and have now made them available in several foreign languages. Twenty-five of their top requested data metrics and analysis reports at their Card Knowledge Factory™ are now also available in: Chinese,…

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Ink from Chase Enhances Rewards Program

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Ink from Chase business card portfolio from Chase Card Services introduced its new rewards program for the “Ink Bold” card. Offering customers rapid accumulation of points customized for the small business owner, featuring five points per dollar spent at office supply stores, telecommunication services and cable services, and two points per…

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American Express Launches Gift Chain

American Express is celebrating the season of giving with The Gift Chain, an innovative new program that presents a surprise gift to cardmembers each time they shop at participating online retailers and spend $25 or more (up to 10 gifts, while supplies last). The Gift Chain consists of hundreds of thousands of gifts, ranging from $500 American Express Gift Cards to one-year ShopRunner memberships to $5 statement credits, and more. Plus, some gifts are shareable with three Facebook friends, enabling cardmembers to spread the joy this holiday season. To join The Gift Chain, cardmembers need to register an eligible American Express® Card and spend $25 or more at a participating online store between November 28 and December 21. Once cardmembers make a qualifying purchase, American Express will instantly send them an email revealing a surprise gift, which for select gifts could be shareable.

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