75% of Retailers See Better Customer Experience Through Mobile Technology

The latest installment of the Motorola Solutions annual Holiday Shopping Survey highlights that three in four (75 percent) surveyed retail associates and managers feel they provide a better in-store customer experience when equipped with the latest mobile technologies. In fact, shoppers echoed a similar sentiment as more than two-thirds (67 percent) of surveyed shoppers reported heightened satisfaction with retailers where in-store associates utilized the latest technologies to assist in the shopping experience. The rising availability of shopping-assisted options across all shopping channels has raised customer service expectations for shoppers and retail associates. According to the survey, more than eight in ten (83.3 percent) surveyed retail associates and managers believe that shoppers can easily find a better deal so customer service is more important than ever. From a shopper perspective, 33 percent of shopping trips ended with shoppers leaving before satisfying their intent to purchase, costing an average of $125 per trip. Of those lost opportunities, more than 73 percent did not complete their purchases with the original retailer.

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Halifax Bank Announces mBanking

Halifax has launched its cross-platform Mobile Banking app on the iPhone, Android, BlackBerry and Nokia, which has already gained the number one spot in free Finance apps on the iTunes App Store. In Europe 18% of consumers use Mobile Banking, compared with only 13% in 2010. This growth is predicted to increase dramatically in 2012 providing that customer experience is put first, and the channel’s unique attributes are fully exploited. The Halifax app allows internet banking customers to log on to accounts and make transactions on the go and to find their nearest Halifax branch, Halifax ATM, or any of the 72,000 LINK ATMs.

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Transact Network & Ixaris issue Visa products

Transact Network European prepaid card issuer is partnering Ixaris to offer its services on the Visa network. Ixaris prepaid payment applications, which launched Visa Europe’s first virtual Visa programme in 2003, is now working directly with Transact Network to issue both virtual and plastic prepaid VISA cards for its leading EntroPay and Opn payment solutions. Transact Network has worked with Ixaris since 2009 to issue MasterCard products. This new deal signifies the Gibraltar-based company’s first large scale Visa implementation since announcing earlier this month its ability to offer services through Visa Europe.

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mopay Extends Carrier Billing Capabilities

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] mopay payment solutions for online merchants extended its broadband billing, providing to online merchants an alternative billing channel available on the mopay payments platform on which they can charge purchases directly to consumers’ Internet service provider accounts. Two of the top-five mopay customers already use mopay broadband billing in their payments…

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REVOSYS IMPLEMENTS IN-TAXIPAYMENT PROCESSING

Revosys announced the implementation of In-TaxiPayment Processing and Digital Video Recording for the upcoming ‘Interactive V5’ In-Taxi advertising system for the transportation and hospitality markets. The Revosys Interactive “V5” allows credit card and debit card processing for swift and effortless payments. The Revosys payment processing solution offers an all-in-one system so there is no need for an external pin pad or additional credit card terminals. The ‘Interactive V5’ provides a convenient way for taxi drivers and fleets to generate theirfull income potential. The Revosys “V5 Interactive” can process traditional Magnetic Stripe Cards (Triple DES Secure), Smart Cards (VISA, M/Chip-MasterCard, American Express, JCB) and Contactless payments as well as NFC (Near Field Communication) for Contactless Cards and Cell Phones equipped with Contactless Payment capability.

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BearingPoint Awards Gemalto Think Tank Initiative

Gemalto digital security has won the “BearingPoint” innovation management award (“Agile Innovation Award”) for its think tank initiative “BIG” (Business Innovation Garage). Offering Gemalto’s 10,000 employees company-wide with a structured process to submit and manage any innovative ideas they have, “BIG” encourages ideas covering wide-ranging fields of application. These are then systematically challenged, audited, developed and eventually selectively turned into incubation cells. The award specifically recognized “eGo,” which uses intra-body communication properties to convey digital credentials onto devices such as a person’s car, phone or door-lock.

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VeriFone Hits 1 Millionth Deployment Milestone

The millionth VeriFone payment acceptance system nationwide was installed by VeriFone International Partner (VIP) INPAS Company, in partnership with the West Siberian bank of Sberbank. VeriFone has been active in the Russian market in strategic partnership with INPAS since 1995 achieving close cooperation with the largest financial institutions of the country and growing market share.INPAS Company was founded in 1994 and today it is part of a large IT holding group – INLINE Technologies Group.

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Card Chargeoffs & Bankruptcies See Big Drop Y/Y

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Credit card chargeoffs fell to 5.51% through the end of October, much lower than the 9.20% the year ago period, and are projected to finish the year 40% lower than in 2010. At 11.28% it is nearly double the long-term average of about 6% recorded since the inception of the Fitch…

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MasterCard and Microsoft Team on Cloud Service

MasterCard Worldwide and Microsoft partnered to deliver increased technology and payment services to small businesses. With this, MasterCard becomes a member of the partner program for “Office 365” cloud productivity service. Giving small businesses access to e-mail, documents, contacts and calendars from virtually anywhere on almost any device, “Office 365” is backed by robust security, reliability and control. MasterCard will provide a 10 percent savings to eligible small business cardholders when they purchase “Office 365” through the MasterCard Easy Savings Program. The MasterCard Easy Savings Program provides eligible small business cardholders with savings on some of the most popular services that help them run their businesses. For terms and conditions, go to easysavings.com.

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Fiserv Offers Sagework Products on Processing Platforms

Fiserv made available five products from Sageworks for financial institutions using its account processing platforms. This strategic partnership combines the strength of Fiserv as the U.S. market leader in account processing services and its expertise in lending, account origination and business analytics with Sageworks’ credit analysis and loan portfolio management solutions. The Sageworks suite collects and analyzes data, efficiently identifying and monitoring emerging loan portfolio risks and measuring and reporting the impact those risks represent. The products through Fiserv include Sageworks “Analyst” for credit analysis of commercial borrowers by performing a global cash flow analysis; “Surety” calculation module that calculates and summarizes loan reserves; “Certainty” for internal policies to risk rate each loan after a lending decision is made; “Clarity,” allowing financial institutions to stress-test entire portfolios and “Monitor” loan tracking module.

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The Bon-Ton Partners Alliance Data for PL Card

The Bon-Ton Stores forged a multi-year private label credit card program agreement with Alliance Data loyalty and marketing solutions. With this, Alliance Data will provide end-to-end proprietary credit card services from account acquisition to multi-channel marketing and customer service. Bon-Ton’s current proprietary credit card program will remain in place until the accounts portfolio conversion occurs, which is anticipated in the second quarter of fiscal 2012.

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