CrossCom National Appoints VP, Operations

CrossCom National POS solutions appointed Martin Pond VP, Operations to further enhance its service capabilities. Martin, a decorated Officer of the United States Army comes to CrossCom with an outstanding record of over 26 years of military and civilian experience in global operations management. His proven track record of improving efficiency and ensuring the maximum utilization of all assets is particularly valuable for CrossCom’s focus on driving out unnecessary costs while delivering quality service to its customers. He holds a Master of Science Quality Process Management from the National Graduate School, Falmouth, MA and a Bachelor of Business Administration in Finance from the University of Massachusetts, Amherst, MA.

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Starmount Enhances mSelling Assistant Solution

Starmount announced its “Engage 2.1” update to its mobile selling assistant solution. The “Engage” solution enables associates to deliver richer customer interaction and service ” from point-of-interest to point-of-sale ” by bringing the POS system to the buyer and offering customer engagement functions. Retailers can now fully process returns with “Engage” on mobile devices, which can be used internationally, and includes configuration options to accommodate different languages, currencies, taxation and tender options. It is also designed for integration with Starmount’s “Connect” open shopper engagement platform that delivers a more personalized in-store experience by unifying rich online data from multiple sources on the Web into a single stream delivered into the store.

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ECRS Announces Plans to Debut mPOS

ECR Software Corporation (ECRS) will debut its robust mobile CATAPULT point-of-sale solution at the National Retail Federation (NRF) 101st Convention and Expo to be held January 15-18, 2012 in New York City, NY. The ECRS exhibit is located within the Mobile and Customer Experience Pavilion on the main show floor. This highly flexible and feature packed mobile POS solution is driven by ECRS’s pioneering Java™ based Retail Transaction Server™ (RTS) technology which extends the proven and award winning CATAPULT POS business logic to mobile POS, traditional POS, and services wherever consumers and transactions intersect. This offers a full range of activities such as touchscreen customization, customer association, loyalty redemption, gift card activation, gift card redemption, item lookup, customer history lookup, automated redundancy failover, automatic transaction recovery, automatic discounting, and transaction suspend and resume.

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WirelessWERX Introduces Mobile Consumer Tracking

WirelessWERX in-store consumer insights, mobile applications and shopper traffic mapping solutions, introduced its mobile consumer tracking solution, which provides retailers with graphical in-store consumer analytics and insights. WirelessWERX delivers actionable analytics based on customer traffic patterns and added value to interactive branded smartphone apps by enhancing in-store consumer promotions and rewards. WirelessWERX uses sensory nodes to identify locations of customers with mobile phones and other Bluetooth or wireless-enabled devices. The WirelessWERX technology provides retailers with real-time, in-store metrics and dashboards that show customer traffic paths, browse time and return visits. The technology can isolate sections of the store as small as a 3-foot radius.

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Equinox Payments, Voltage Security & Merchant Link Secure Payment Data

Leading payment processing and security vendors, Equinox Payments, Voltage Security and Merchant Link have collaborated to create a cutting-edge, reliable, cloud-based payment solution to protect sensitive POS payment data. The integration of these proven solutions was a direct response to Columbia Sportswear Company’s desire to reduce its PCI scope for its retail locations by minimizing or eliminating the need to store any payment data on its network environment, while allowing scalability to support future growth. Data is captured using Equinox Payments’ next generation L5300 payment system, which is equipped with an integrated contactless reader and features Equinox’s remote key injection system that allows a retailer to initiate on-site, in-store terminal key injection quickly and securely for debit card transactions.

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SQuid integrates Frog online learning platform

Frog online learning platforms to schools and sQuid electronic payments network partnered to create and integrate a sQuid widget with the Frog learning platform. This lets parents view their child’s current sQuid account balance and to access their child’s sQuid account directly from their school’s Frog learning platform. This direct link to their sQuid account enables parents to top up their child’s account for cashless catering and school trip payments in the usual way, providing a seamless online customer journey for parents from Frog.

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Mobidia Expands Through Mobile Operator Partnership

Mobidia Technology announced a number of active projects with mobile operators, including its launch of the Android and IPhone version of their “My Data Manager” application. Mobidia is currently collaborating with 4 operators to extend and customize My Data Manager to make differentiated solutions that enable unique subscriber experiences around mobile data. This includes a Tier 1, European operator developing a customer care application that is tailor made for them to minimize “bill shock” issues with mobile data; a Tier 1, US operator pilot of a customized version of My Data Manager to use as a platform for promoting, upselling, and cross-selling mobile data plans and services to their subscribers; a Tier 1, European operator utilizing My Data Manager’s unique analytics capabilities to clearly understand what apps and services are valued and used on WiFi, mobile, and roaming networks by their subscribers; and a large Asian operator, which is part of a 300M subscriber operator partnership, extending My Data Manager to address bill shock issues when subscribers use mobile data while roaming.

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Wincor Nixdorf Partners, Expands Network

EDB ErgoGroup SYSteam has signed a contract with Wincor Nixdorf to supply ATM services. The five-year agreement covers IMAC (Installation, Move, Add and Change) services and ProductRelated Services for 1,400 systems. Wincor Nixdorf’s Nordic service organization offers services seven days a week, 365 days a year, providing excellence in system availability and end-user experience. The agreement includes second line maintenance for 1,400 systems. In addition, Wincor Nixdorf will provide IMAC services for EDB ErgoGroup SYSteam.

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Valve Extends Partnership with GlobalCollect

Valve is the creator of games and social entertainment platform and has benefited from GlobalCollect’s extensive experience of worldwide payment processing as well as its in-depth knowledge of alternative payment methods, cultural payment preferences, and monetizing video gaming platforms. Valve extended partnership with GlobalCollect thanks to its stable infrastructure with great uptime thanks to its fully redundant platform; customer service; a continually expanding portfolio of local payment methods; knowledge of local markets and culturally preferred payment methods; guidance on constantly evolving legal requirements and banking regulations; and consultancy on online game monetization models in established and emerging markets.

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TSYS Inks Pivotal Payments Payment Services Agreement

TSYS has signed an agreement with Pivotal Payments to serve as the preferred provider of authorization, settlement and dispute resolution services for the North America-based company. With more than 60,000 merchants and processing in excess of $10 billion in credit card payments annually, Pivotal Payments will leverage TSYS’ proven payment solutions to enable the capture of additional market share. Pivotal Payments provides merchant services such as credit and debit card processing, electronic check conversion, merchant cash-advance programs, loyalty/gift card programs, and terminal management solutions.

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First Data Shows Strong December Retail Spending

First Data Corporation electronic commerce and payment processing released its First Data “SpendTrend” analysis for the full month of December 2011 compared to December 2010. Tracking same-store consumer spending by credit, signature debit, PIN debit, EBT cards and checks at U.S. merchant locations, the analysis found dollar volume growth on cards overall was 6.9% in…

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